JOB SUMMARY

We are seeking an experienced and dynamic Product Owner to lead the design, development, deployment, and continuous enhancement of our omni-channel client outreach and engagement capabilities. 

This critical role will be instrumental in shaping how we interact with our diverse client base across Commercial, Markets, Lending, and Securities Services, ensuring a seamless and effective client experience throughout the entire client lifecycle.

The individual will be responsible for defining and delivering best-in-class outreach channels, integrating them strategically into our broader Client Lifecycle Management (CLM) program. This is a highly visible role that requires exceptional stakeholder management skills, collaborating closely with Business, Risk, Technology, Operations, and C-Suite leadership to drive impactful change and deliver significant value.

RESPONSIBILITIES

Strategy
Key Responsibilities:

•    Product Strategy & Roadmap: Define and articulate a clear product vision and strategy for client outreach and engagement, aligned with overall business objectives and the CLM roadmap. Develop and maintain a comprehensive product roadmap, prioritizing features and initiatives based on business value, client needs, and technical feasibility.
•    Omni-Channel Design & Development: Lead the end-to-end design, development, and deployment of omni-channel outreach solutions tailored for financial services counterparties, sophisticated market participants, and SME/MNC corporate clients. This includes, but is not limited to, digital platforms, secure messaging, collaboration tools, and integrated communication channels.
•    Client Engagement Expertise: Possess deep understanding of client engagement best practices within financial services, with specific experience in Commercial Banking, Global Markets, Lending, and Securities Services. Identify opportunities to enhance client interaction and optimize outreach effectiveness.
•    CLM Integration: Accountable for the seamless integration of all outreach channels into the wider Client Lifecycle Management (CLM) program, ensuring data flow, process alignment, and a holistic view of client interactions from onboarding through to offboarding.

•    Stakeholder Management: Proactively engage and manage relationships with a diverse set of stakeholders, including Business Heads, Sales Teams, Relationship Managers, Risk, Compliance, Technology, Operations, Legal, and C-Suite executives. Effectively communicate product vision, progress, and challenges, fostering collaboration and consensus.
•    Requirements Definition & Prioritization: Gather, analyze, and translate business requirements into detailed user stories and acceptance criteria. Prioritize the product backlog effectively to maximize business value and align with strategic goals.
•    Agile Leadership: Act as the voice of the customer within an agile development team, guiding development efforts, participating in agile ceremonies, and ensuring the delivered solution meets the defined requirements and quality standards.
•    Performance Monitoring & Enhancement: Define key performance indicators (KPIs) for client outreach and engagement. Monitor performance, analyze data, and identify opportunities for continuous improvement and optimization of existing channels and processes.
•    Risk & Compliance: Ensure all outreach solutions and processes adhere to relevant regulatory requirements, internal policies, and risk frameworks.

Business
•    Design and deliver consistent stakeholder management reporting and engagement techniques. 
•    Support in all aspects of business management including workforce, financial and performance updates, and management.
•    Continuously improve programme update and communication efficiency by simplifying and standardizing stakeholder engagement.
•    Identify and implement best practices in resources and processes, ensuring consistency and relevancy.
•    Assist in talent management and talent development initiatives and opportunities within the programme.
•    Support and manage governance matters as required.
•    Ensure “housekeeping matters” are in order such as completion of mandatory team e learning, trainings, job objectives completed etc.
•    Maintain system of filing and record keeping

•    Prepare reports, presentations, papers, and review material to support discussions and decision making at various management forums.
•    Coordinate and support business engagements with other teams / partners in the Bank and external parties.
•    Support the delivery of management information and high-quality presentations as required.
•    Work with communication team to facilitate both internal and external communication (e.g., business update, appointments, team calls, town halls Bridge)
•    Coordinate key meetings and monitor follow up actions.
•    Ensure a consistent approach to reporting, communications and engagement.
People & Talent
•    Fosters and nurtures a collaborative operating model with transparent engagement internally and externally between stakeholders. 
•    Recognises and operates in a manner that encourages diversity and inclusion such that diversity of thought, perspective, experience, and talent is encouraged. 
Risk Management

•    Identifies and communicates risks appropriately and ensures timely escalation where required.
•    In the event risks, within their remit, are identified, understands the risks and is able to suggest appropriate and measured mitigants to those risks.

Governance

•    Operates at all times in accordance with, and adherence to the policies, procedures in place for the function. 

Our Ideal Candidate

•    8+ years of experience in product management or a similar role within the financial services industry, with a strong focus on client-facing solutions and digital transformation.
•    Demonstrable experience at the design, development, deployment, and continued enhancement of omni-channel financial services outreach platforms.
•    Proven track record of working with diverse client segments, including financial services counterparties, sophisticated market participants, and SME/MNC corporate clients.
•    In-depth knowledge and practical experience covering Commercial Banking, Global Markets, Lending, and Securities Services.
•    Solid understanding of Client Lifecycle Management (CLM) principles and their application in a complex financial institution.
•    Exceptional stakeholder management and communication skills, with the ability to influence and build consensus across all levels of an organization, including C-Suite.
•    Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.
•    Experience working in an Agile development environment.
•    Bachelor's degree in Business, Finance, Technology, or a related field. MBA or advanced degree is a plus.
•    Certifications in Product Management (e.g., CSPO, SAFe POPM) are highly desirable.

Role Specific Technical Competencies

•    Product Strategy & Roadmapping 
•    Omni-Channel Solution Design
•    Client Engagement Best Practices
•    Client Lifecycle Management (CLM)
•    Agile Methodologies
•    Stakeholder Management & Influence
•    Requirements Gathering & User Stories
•    Data Analysis & KPIs
•    Risk & Regulatory Awareness
•    Excellent Communication (written and verbal)
•    Problem-Solving
•    Leadership & Teamwork 

Regulatory & Business Conduct

•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
•    Lead to achieve the outcomes set out in the Bank’s Conduct Principles 

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers