Job Summary

•    Lead the Wealth Solutions COO function in Singapore, with end-to-end accountability for sales governance, policy and regulations adherence, operational risk, control framework, process optimisation, platform delivery, and operations management.
•    This role is responsible for translating global and regional strategy into actionable country execution, ensuring effective delivery of COO-led initiatives aligned with business objectives and regulatory requirements. It oversees end-to-end project and change management across Wealth Solutions products in Singapore, ensuring seamless implementation, strong stakeholder coordination, and compliance with regulatory and governance standards. The role drives robust risk management and control frameworks, including policy implementation, operational risk assessments, audit coordination, and incident management, while fostering a strong culture of compliance and fair dealing. In addition, it builds team capability and talent pipelines within the COO function, enhances operational efficiency, and partners closely with business, control functions, and regional stakeholders to deliver sustainable, well-governed business outcomes.

Key Responsibilities

Strategy and Business
•    Translate global/regional strategy, policies, and governance priorities into actionable country execution plans
•    Drive delivery of strategic COO initiatives, ensuring alignment with business objectives and regulatory expectations

Processes
Project implementation & Change Delivery & Business Incident Management 
•    Oversee end to end project and change management across all in country products, ensuring consistent, high quality execution and full compliance with regulatory and internal requirements.
•    Act as delegated Country Process Owner on behalf of the WS Head, reviewing and endorsing project documentation to support business sign off.
•    Ensure programme deliverables are effectively integrated into the Singapore operating environment to enhance process efficiency, minimise rework, and realise intended benefits.
•    Drive successful project rollouts by ensuring regulatory compliance, comprehensive training, and effective stakeholder engagement across all impacted areas.
•    Ensure all initiatives adhere to country change governance requirements, with strong coordination across local and regional stakeholders to enable seamless implementation.
•    Lead and manage the WS COO team responsible for business-led system incident management, providing guidance to business teams/CEPG and driving timely resolution and closure of incidents.

People & Talent
•    Identify and develop high potential talent within the team, providing stretch opportunities to support succession planning, strengthen retention, and sustain performance within a critical first line of defence control function.
•    Build and enhance team bench strength by actively developing capabilities, skills, and depth across the function.
•    Drive operational efficiencies while ensuring effective and sustainable implementation.

Risk Management and Governance
Governance & Control
•    Oversee, design, and manage end to end policies and processes to ensure effective implementation of relevant standards across all WS products in country.
•    Establish and maintain a robust control framework to ensure full compliance with sales and advisory processes by all representatives.
•    Monitor and track critical business issues, ensuring timely escalation and resolution.
•    Translate strategy, policies, and thematic priorities into actionable, country relevant execution plans, maintaining oversight through the delivery lifecycle.
•    Lead proactive identification of control gaps and conduct bottom up reviews to strengthen processes and ensure regulatory compliance.
•    Drive root cause analysis of operational incidents and risk events to enhance control effectiveness and prevent recurrence.
•    Oversee the implementation of the WS fair dealing strategy, ensuring achievement of defined measurable outcomes.
•    Embed and sustain a strong product sales compliance culture, strengthening the overall risk and control environment.
•    Drive communication and training initiatives to enhance risk awareness and ensure staff are adequately trained on product sales policies and compliance requirements.
•    Collaborate closely with control functions and functional heads to ensure cohesive execution, alignment, and strong overall governance.

Operational Risk
•    Act as delegated Country Process Owner in conducting Risk Assessments for WS processes in line with the Operational Risk Framework (ORF), delivering risk ratings and supporting rationale using the Group Operational Risk Assessment Matrix.
•    Serve as the appointed WS representative for Country NFRF, contributing to governance forums and risk oversight discussions.
•    Identify emerging, thematic, and horizon risks, and provide operational risk advisory through ORF processes and ad hoc reviews, including accountability, lessons learnt, and process/control reviews.
•    Track and drive the timely completion of management actions to mitigate identified operational risk exposures.
•    Ensure delivery of satisfactory audit outcomes for Singapore WS by maintaining strong oversight and accountability across audit engagements.
•    Lead the team acting as the primary business interface with Internal Audit within the country.
•    Ensure effective coordination and timely delivery of all audit activities, including reporting and stakeholder engagement.
•    Review Audit Management Action Plans with the Country Head, WS and key stakeholders, ensuring alignment, execution, and closure of agreed actions.
•    Conduct post-audit reviews with Product and Segment Heads to reassess control effectiveness and incorporate learnings into residual risk evaluations.

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders
•    COO, WRB SG & ASA
•    Wealth Solutions Head (SG & ASA)
•    Wealth Solutions Product heads, segment heads, and frontline sales teams
•    Risk, Compliance, Audit and other control functions
•    COO and change delivery teams across markets
•    Regional and Group governance forums

Skills and Experience

•    Leading and implementing change
•    Managing by influence
•    Taking ownership and accountability
•    Setting and driving strategic agenda
•    Highly collaborative
•    Strong problem-solving abilities
•    Strategic
•    Analytical
•    Balanced and objective
•    Strong stakeholder engagement
•    interpersonal skills

Our Ideal Candidate

•    >12 years Wealth Solutions or industry experience
Skills
•    People management skills and interest in people/talent development 
•    Experience in country implementation of complex projects 
•    Understanding of department and bank process 
•    Ability to navigate matrix structure and collaborate to achieve desired execution 
•    Ability to communicate effectively, with all levels of stakeholders, critically, senior management 
•    Strong delivery and execution skills
•    Strong understanding of risk and control
•    Ability to evaluate and manage multi-faceted risks. 
•    Ability to deliver and work in a potentially high-pressure environment under compressed timelines 

Proficiencies in
•    Wealth Products
•    Country regulations 
•    Sales policies and procedures
•    Group governance requirements
•    Audit requirements

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers