JOB SUMMARY

SME Banking provides a suite of cash management products and services as well as funding options to support companies in Singapore to manage their business needs. 

As the Cash Management Product Manager, you will be expected to understand the suite of cash management products and services, use cases, corresponding pricing methodology as well as the suitability of these products for the SME customers.

This role will report to Head of SME Banking Product & Strategy, and work with key stakeholders across Transaction Banking including implementation and operations teams, Group SME Banking, Relationship managers, CDD and Compliance teams.  

Key Responsibilities 
•    Develop and execute strategies jointly with TB, Group SME Banking and SME Sales teams to increase the wallet share of existing to bank and new to bank customers in their usage of cash management product and services, investments, insurance and hedging solutions, in accordance with the business objectives of the BB customers 
•    Develop new products and drive the growth of existing products under your care through incorporating clients’ needs, understanding market competition, defining product features and revenue drivers, streamlining internal on-boarding processes, setting sales team and individual product targets, and maximizing sales acquisition channels.
•    Conduct portfolio reviews of SME  clients using MIS to assess opportunities to drive operating account behavior, upsell or cross sell, determine the reasonableness of fees and interest pricing as well as take relevant actions (for e.g. target client engagement, product features adjustments or targeted sales campaigns) to achieve the above objectives
•    Work closely with Marketing team to strategize marketing plans and develop collaterals for product awareness and acquisition.

•    Plan, execute and track product promotions and client campaigns to acquire new-to-bank clients and increase product holdings of existing-to-bank clients.
•    Conduct product training with all customer touch points to ensure familiarity with the product propositions and processes. This will require partnership with the Sales teams, Transaction Banking and relevant support functions
•    Update Management and Stakeholders on product performances through proficient use of Management Information reports. Work with Finance and Treasury teams to ensure that the SME liability books are priced correctly to maximise returns for the business (for e.g. funds transfer pricing methodology, operating account methodology, reference rates movements and impact on the profitability of our portfolio)

•    Ensure product adherence to CDD & Compliance procedures, internal & external regulations, and the timely submissions of related reports. 
•    Increase client adoption of the bank’s digital channels through driving improvement in channel capabilities and educating Sales teams and Customer contact centre/ Client services groups to enhance their ability to resolve clients’ issues.
•    Manage the deals implementation processes in partnership with sales teams, transaction banking product managers, respective governance teams, implementation and operations teams. This will include products and services such as Static or dynamic Quick Response codes setup, Host to Host/API integration, Escrow Services, Domestic Sweeping). You will need to understand clients’ needs, co-design solutions, review clients’ revenue expectations, provide training to clients and resolve post implementation client queries/issues.

5+ years’ experience managing trade and working capital products for SME clients.

RESPONSIBILITIES

Strategy
•    Skilled in strategic planning, positioning products to meet client needs, managing credit risks, and maximizing revenue generation.

Business
•    Knowledge of comprehensive Cash Management solutions that are available to clients.
•    Strong understanding of industry trends and competitors’ products.
•    Solid grasp of pricing mechanisms, funding costs, and credit risk premiums.

Processes
•    Analytical, with a strong ability to review and analyze workflows and procedures to drive process improvements and enhance client experience. 
•    Skilled in preparing and writing comprehensive, analytics-driven product proposals for senior management’s assessment. 
•    Familiar with the Bank’s cash transaction systems and digital Straight-To-Bank platform.

People & Talent
Self-motivated, confidence, with excellent communication and presentation skills.
•    Self-motivated and confident, with excellent communication and presentation skills
•    Strong people management abilities
•    Dynamic team player who adopts a collaborative approach to designing unique client solutions

Risk Management
•    Possess strong knowledge in AML/CDD policies. 

Governance
•    Has experience managing internal and external audits, as well as similar exercises. s experiences in managing internal and external audits or equivalent exercises 

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders
•    SME Banking Sales teams, Trade Operations, Credit Risk Teams, Group SME Banking, Transaction Banking, WRB Risk, Audit and Compliance Teams.

Other Responsibilities
Embed Here for good and Group’s brand and values in SG SME Banking / WRB. Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)

Qualification
•    Education     Minimum Bachelor’s Degree

Our Ideal Candidate

• 5+ years’ experience managing SME cash products.

• Understanding of end-to-end Cash Management solutions, pricing mechanisms and funding costs. 

• Skilled in strategic planning and product positioning to meet SME client needs and maximise revenue.

• Strong knowledge of industry trends and competitors’ products and can convert insights into product enhancements.

• Hands-on in planning and executing product promotions and client campaigns for NTB and ETB clients.

• Collaborates effectively with Sales, Transaction Banking, Finance, Treasury, Compliance, Operations and Marketing.

• Strong knowledge of CDD and Compliance requirements and ensures products meet internal and regulatory standards.

• Champions digital channel adoption and is familiar with solutions such as QR collections, H2H/API, Escrow and Sweeping. 

Role Specific Technical Competencies
• Pricing & Financial Acumen

• Campaign & Sales Enablement Skills

• Portfolio & MIS Analytics

• CDD, AML & Compliance Knowledge

• Digital Channels & Connectivity 

• Cash Management & Transaction Banking Knowledge. 

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.