Job Summary

•    The role holder will be the first contact point for key corporate clients, including China Corridor clients.
•    This role is essential to maintain service standards for our Platinum/Gold and priority-grow China Corridor clients while supporting business growth. It will strengthen team capabilities, sustain operational effectiveness and ensure continued delivery against turnaround time (TAT) and service-level targets.

Key Responsibilities

•    Client satisfaction and relationships: Act as the primary service contact, provide professional advice and proactive updates, and deliver service that meets agreed service level agreements.
•    End-to-end issue resolution: Own enquiries, complaints and incidents; resolve transaction errors and discrepancies through collaboration with Operations, Technology, Relationship Managers and Product teams.
•    Service improvement and product usage: Monitor transactions, analyse service metrics and client insights, participate in service reviews, and identify opportunities to improve service, product utilisation and channel adoption.
•    Client support and business partnership: Deliver product and channel training, support selected sales calls and conduct regular Service Reviews and build trusted relationships with clients and internal stakeholders.
•    Risk and conduct: Follow operational risk controls, applicable laws and policies, report suspicious activity, and identify, escalate and help resolve risk, conduct and compliance concerns.

Our Ideal Candidate

• 5+ years of experience in Client Service or related client-fronting role  
• Proven track record on developing and managing high performing teams
• Able to deliver the highest standard of service when addressing client enquiries and complaints to strengthen lasting client relationships
• Strong experience in Transaction Banking Product knowledge 
• Strong and effective leadership communication skills with a proven ability to influence & challenge the senior stakeholders effectively 
• Self-motivated, positive, organized, disciplined and meticulous 
• Good time management and organizational skills and experience

Role Specific Technical Competencies

• Exceptional verbal and written communication and presentation skills i.e., PowerPoint, Excel
• Strong and effective leadership communication skills with a proven ability to influence & challenge the senior stakeholders effectively
• Excellent interpersonal skills
• Problem solving skills
• Detailed oriented

About Standard Chartered

We're a global bank connecting clients to our differentiated network, offering growth opportunities in the world's most dynamic markets. Our strategy, which combines cross-border capabilities and leading wealth management expertise, helps us deliver our purpose - to drive commerce and prosperity through our unique diversity.

Over our 170-year history, and across a unique geographical footprint connecting Asia, Africa and the Middle East to each other and the world, we've built a bank like no other, with diverse capabilities and partnerships that set us apart.

What We Offer

• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies.
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global employee assistance programme, sick leave, mental health first-aiders and self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning.

Visit our careers website to learn more about us: www.sc.com/careers.

Recruitment Assessments

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