Job Summary

SME Banking provides a suite of cash management products and services as well as funding options to support companies in Singapore to manage their business needs. 

As the Cash Solutions Specialist, you will be expected to understand the suite of cash management products and services, use cases, corresponding pricing methodology, implementation approaches as well as the suitability of these products for the BB customers. 

This role will report to Head of SME Product & Strategy, and work with key stakeholders across Transaction Banking (TB) including Product, Implementation and Operation teams, Group SME Banking, Product Managers, Relationship Managers, CDD and Compliance teams.  

Key Responsibilities

•    Develop and execute strategies jointly with TB, Group SME Banking and SME Banking Sales teams to increase the wallet share of existing to bank and new to bank customers in their usage of cash management products and services.
•    Manage the deals implementation processes in partnership with sales teams, transaction banking product managers, respective governance teams, implementation and operations teams. This will include products and services such as Static or dynamic Quick Response codes setup, Host to Host/API integration, Escrow Services, Domestic Sweeping). You will need to understand clients’ needs, co-design solutions, review clients’ revenue expectations, provide training to clients and resolve post implementation client queries/issues
•    Increase client adoption of the bank’s digital channels through driving improvement in channel capabilities and educating Sales teams and Customer contact centre/ Client services groups to enhance their ability to resolve clients’ issues.
•    Ensure product adherence to CDD & Compliance procedures, internal & external regulations, and the timely submissions of related reports. 

Strategy
You must have, or be prepared to quickly demonstrate a set of soft skills like:
•    Leads Generation
•    Networking ability
•    Negotiation Skills
•    Ability to understand clients’ needs
•    Client Relationship Management
•    Complaint handling
•    Customer Due Diligence KYC

Business
You must have, or be prepared to quickly demonstrate a keen understanding of:
•    all the products available to the clients, including all, Business Accounts, Cash management Solutions, Payment and Collection Solutions. 
•    an ability to recommend and place the appropriate product to maximize the clients affinity to the bank;
•    how to appropriate price products and recommend adjustments based on potential businesses 
•    the relationships that you manage and positioning of those businesses that allow them to generate consistent profits

Processes
•    Understanding of Cash Management Solutions end-to-end processes, including Transaction Banking’s deal review requirements.

Regulatory and Business Conduct

•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders

•    SME Clients
Internal Stakeholders like Transaction Banking, Group SME Banking, SME Banking Sales teams, and Cash Operations
 

Our Ideal Candidate

• Bachelor’s Degree 
• 5+ years of transactional banking experience
• Experience in working with corporate clients in particular to SME business

Role Specific Technical Competencies
•    Familiar customer due diligence processes including FATCA and CRS adherence. 
•    Familiar with Cash Management solutioning 

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers