Job Summary

Group Resilience is responsible for enabling the Bank to anticipate, withstand, respond to, recover from, and learn from operational disruptions through a unified framework and capabilities to meet regulatory expectations and strengthen operational readiness. We continue to stay committed to enhancing and embedding resilience as a capability throughout the Bank, via a comprehensive approach which encompasses 3 key pillars: Resilience, Resolvability and Crisis Management.

Operational Resilience ensures the safeguarding of the Bank’s critical business services and their supporting resources, ensuring they can function effectively during adverse events. Resolvability ensures the Bank can maintain continuity of critical operations and access to services in the event of severe stress or resolution, in line with regulatory expectations. Crisis Management provides the structures, capabilities, and coordination required to respond decisively to incidents, protect stakeholders, and stabilise the Bank during periods of heightened uncertainty. As a collective, these pillars support regulatory compliance, protect stakeholders, and reinforce the Bank’s reputation as a trusted and reliable institution.
Group Resilience plays a pivotal role in supporting the Bank by implementing robust frameworks, monitoring risks, and maintaining compliance with evolving regulatory requirements. Through proactive planning, rigorous testing, and continuous improvement, we help to ensure the Bank remains resilient and well-positioned to serve our customers and stakeholders. 

Operational Resilience enables the Group to prioritise the most important business services to its customers. It enables the product and segment CEOs to set impact tolerances thresholds for those services and ensures the operational assets which support those services are built, maintained, changed in BAU with resilient service in mind and can continue to provide those services during crisis. 

Business Continuity Management (BCM) provides the framework to ensure an organisation can continue critical processes during a disruption. This is done through the criticality assessment of processes and the documentation and testing of recovery strategies. BCM directly underpins the firm's Operational Resilience capability to remain within impact tolerances. 

We are seeking a strategic execution-focused Change Manager to design, lead, and execute the change management strategy for a complex, Group-wide BCM Transformation. The transformation centres on driving a fundamental shift from ‘asset based’ BCM to a ‘process centric, business led’ BCM model to align the Bank to ISO 22301, MAS BCM Guidelines and PRA expectations. Key success criteria for the BCM Transformation will be business adoption, as there will be a fundamental shift in ownership and responsibility to Global Process Owners to implement the new BCM methodology.

Your focus will be centred on stakeholder engagement, impact assessments, change enablement, training and capability development, technical upskilling, culture shift, and resistance management. You will be responsible for the end-to-end adoption strategy, embedding behavioural and operating model change, and for driving measurable successful business adoption across the Group.

Key Responsibilities

Strategy
•    Develop a comprehensive, iterative change management strategy and roadmap to enable successful implementation and business adoption of the new BCM framework and methodology 
•    Define change management success metrics to measure adoption across businesses and functions, successful embedding of the target BCM methodology, and sustained compliance 
•    Translate BCM Standard & Methodology requirements into practical, human-centric behaviours
•    Support BCM strategic tooling implementation ensuring business requirements are met.

Business
•    Partner with executive sponsors and key stakeholders to create alignment, advocacy, and manage dependencies that could impact delivery and/or factors that could pose resistance to change
•    Engage with business stakeholders to align on consistent and robust approaches that promotes advocacy of the BCM strategy, drives cultural change within the business to support adoption and embedment of BCM principles into business-as-usual operations
•    Craft and execute a high-impact communication plan that translates BCM technicalities into a compelling, accessible narrative for the wider business
•    Design targeted messaging for different audiences (e.g., Group Process Owners) across multiple channels to ensure clarity and engagement
•    Drive sustained awareness and engagement initiatives that increase understanding, ownership, and practical application of BCM requirements across the Bank

Processes
•    Build integrated change plans across key programme milestones, including impact assessment, communications, training, readiness, go-live, and reinforcement
•    Develop and execute rollout plans aligned to programme priorities, stakeholder inputs, ensuring activities are sequenced appropriately across impacted businesses, functions, and geographies
•    Produce dashboards and regular reporting on change management metrics, measurement of KPI’s and success measures such as change readiness, training completion, business adoption, stakeholder sentiment and implementation effectiveness
•    Conduct retrospectives to capture lessons learnt and continuously refine the change playbook for subsequent rollouts
•    Escalating adoption risks and recommending corrective actions

People & Talent
•    Define capability requirements for impacted stakeholder groups, partner with training specialists / learning teams to deliver targeted upskilling programmes and curricula to ensure training content directly addresses the gaps identified in impact assessments 
•    Provide strategic direction to the training team regarding the optimal timing, audience sequencing, and iterative rollout of learning programs
•    Monitor training effectiveness and attendance as leading indicators of broader adoption readiness
•    Build and manage a change champion network across businesses and geographies to accelerate local adoption and issue escalation.
•    Engage sponsors and senior stakeholders to visibly lead the change and reinforce desired behaviours

Risk Management
•    Identify and escalate change risks, adoption gaps, and stakeholder resistance themes to programme and governance forums with clear mitigation actions
•    Conduct Change Impact Assessments to pinpoint exactly how the shift to target state BCM standard and methodology changes daily operations, roles, and responsibilities per business function
•    Regularly evaluate organizational change readiness and agility, identifying potential friction points, cultural barriers, and resistance
•    Design and deploy proactive, data-driven resistance mitigation plans.

Governance
•    Support reporting, communications and engagements to ensure Bank meets change delivery standards and regulatory expectations

Regulatory & Business Conduct

•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

•    Global Head, Group Resilience
•    Head, Operational Resilience & Business Continuity
•    Head, Operational Resilience & BCM Standards Oversight
•    Head, Response & Recovery
•    Head, Third Party Resilience
•    Countries Resilience Leads
•    Business Resilience Leads
•    Group Process Owners
•    Country Process Owners

Other Responsibilities
•    Embed Here for good and Group’s brand and values in T&O; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Support any change management initiatives which impact on Group Resilience though the provision of advice and guidance as well as ensuring an effective control environment is maintained.

Our Ideal Candidate

• 5+ years’ experience of organizational change management (OCM) within large-scale transformation programmes
• Deep understanding of change frameworks (e.g. ADKAR, Prosci)
• Proven ability to drive business adoption across complex stakeholder groups
• Experience working in matrix, global environments
• Relevant certifications such as Procsi or CCMP would be highly beneficial
• Business Communication
• Bachelor’s degree or above

Role Specific Technical Competencies

• Change Management
• Project Management
• Impact Measurement
• Effective Communications
• Business Acumen
• Operational Resilience & BCM

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

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Visit our careers website www.sc.com/careers