Job Summary

Standard Chartered is investing significantly in digital transformation to improve our productivity, client and employee experience and creating capacity to reinvest in incremental growth activities.  The Digital Channel Solutions Business is part of Transaction Banking supporting digital channels and data solutions for Corporate, Institutional and SME Clients.

The Programme Manager reports to the Global Head, Digital Channel Solutions, and work with Chief Product Owners, Product Owners and Hive Delivery Leads to manage the successful delivery of the investment outcomes. They will be responsible for implementing and maintaining effective controls and governance across all programme teams and stakeholder groups, and will foster collaboration both within the programme and with broader Transaction Banking teams to drive effective execution.

Key Responsibilities

• Programme Governance
  • Manage the programme governance framework and be responsible for its effectiveness in providing oversight and direction to the product delivery teams.
  • Prepare and deliver reporting materials to programme and portfolio level governance forums, ensuring timeliness, accuracy and relevance of data. Own the key messages to be delivered and approvals sought.  Run the DCS Refinement forum
  • Maintain the detailed budget, scope, resource and benefits for the RF; support the Accountable Executive in presenting the RF for approval by the QPR, and for formally accepting subsequent changes.
  • Implement and maintain the processes for reporting progress from delivery teams to the RF; keeping all stakeholders informed of status.
  • Ensure the RF has an effective structure for the management of risks and issues; and they are identified, maintained, reviewed, addressed and escalated in a timely manner.
  • Responsible for alignment of the RF governance with SCB standards
  • Provide an RF quality assurance capability; conduct scheduled and ad-hoc reviews of all RF materials, and ensure that RF data is complete and accurate in the enterprise reporting system (Clarity).

• Financial Management
  • Prepare the RF forecast as part of the QPR submission and maintain it through the duration of the programme.
  • Work with TTO Finance, TB Portfolio team, PMO and other groups to provide an accurate view of actual spend; track and provide evidence for accruals, recharges and third party spend.
  • Ensure accurate and realistic forecasts are maintained; monitor and follow up on variances; support the Accountable Executive in meeting the RF’s financial commitments in each year and over the life of the programme.
  • Encourage and enforce high standards of quality, accuracy and consistency in all project and programme logs, trackers and reporting materials.

• Identify impact on critical processes within the Bank’s operational risk framework, and work with process owners and project teams to ensure robust controls.
• Develop commercialisation plans and training material, co-ordinate briefings, design and execute communication plans.  Gather feedback post-implementation, and track benefits captured.
• Participate in review meetings and identify/highlight any potential issue that may impact project’s cost, timeline and/or scope and work with concerned stakeholders for its early resolution
• Coordinate with Regional and Country counterparts / stakeholders in delivering the above.  Role is global and may require occasional travel depending on specific projects.
• Deliver the handover to BAU including the formal programme closure

Regulatory & Business Conduct*

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• Head, Transformation & Change Delivery                   
• Global Head, Digital Channel Solutions
• COO, Transaction Banking
• COO, Cash Operations
• COO, Trade Services
• CIO, Digital Channels & Coverage Platforms
• Head, Product Development Cash
• Head, Trade Product Development
• Head, Payments Products
• Head, Collections Products
• Head, Liabilities & Balance Sheet Management
• Head, Implementations TB
• Global Head, Open Account Trade
• Global Head Flow & FI Trade
• CPO, TradeXpress
• CIO Cash
• CIO Trade
• Head, Transformation & Change Delivery                   

Our Ideal Candidate

• 10 years of experience as Programme Manager or Project Manager along with PMP or PRINCE2 Experience 
• Personal authority, with proven ability to establish relationships and provide direction at senior management levels 
• Ability to collaborate and work dynamically across a broad range of stakeholders, functions, and borders
• Strong people leadership skills with the ability to lead a cross-border, multi-functional team 
• Strong management qualities, interpersonal skills and multi-cultural awareness and sensitivity
• Ability to manage geographically dispersed and highly varied client and stakeholder base
• Interpersonal skills in networking, influencing and decision taking
• Good presentation, time management, negotiation and influencing skills
• Excellent written & oral communication skills and can work independently to strict timeframes
• Experience of working with senior stakeholders. Ability to influence senior staff and offshore shared services teams and drive change agenda
• Assertive, tenacious, and willing to challenge when required
• Change Management Certifications, Prosci, Kotter, ADKAR etc
• Project management, SAFe, Agile, Waterfall, PMP, PRINCE2 etc
• Tools. Jira, ADO, Confluence, ServiceNow

Role Specific Technical Competencies

• Programme Management (Agile & Classic)    
• Agile (ICAgile ICP-ATF)    
• Clarity or Similar Project Management tools    
• Excel    
• PowerPoint    
• Azure Dev Ops    

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers