Job Summary

Reporting directly to the Head, Digital Strategy & Advisory, CPBB and working closely with the Global Head of Digital – CPBB, this role will be responsible for setting the strategic direction for CPBB digital and running the strategic planning initiatives to ensure our people, processes and investment priorities are aligned with the leadership vision & direction.

Key Responsibilities

Overall
The purpose of this role is to enable the bank to deliver on its strategic intent through driving the best-in-class customer experience for CPBB as a whole and in particular developing industry leading solutions to solve for the unmet needs of our customers across our global footprint.

To achieve this, the role holder is required to perform the following:

Strategy
•    Define the digital strategy together with the relevant hive / domain leads & markets. Bring in the customer lens, behavior and data driven insights to build an analytical and objective view of the strategic direction for CPBB digital. 
•    Support strategic C-suite communications for the Group Digital Head,CPBB which can take the form of board papers, strategy decks or Management Team updates.
•    Support transversal strategic initiatives as required under the guidance of Head, Digital Strategy & Advisory CPBB

Business
•    Collaborate with hive / domain leads to ensure effective translation of the Group digital strategy into operational backlog and delivery initiatives  
•    Collaborate with markets / regions and hives / domains to prioritize / sequence roadmap activities to ensure customer experience consistency and more efficient delivery / execution.
•    Collaborate with markets / regions and hives / domains leads to drive digital metrics in alignment with CPBB scorecard

Processes
•    Create effective digital dashboards and metrics that are coherent with the digital strategy and customer experience framework
•    Establish relevant frameworks and cadences to build market’s digital roadmaps in alignment with Group Digital strategy 

People and Talent
•    Together with Head, Digital Strategy and Advisory and HR transformation leads, support transformation initiatives related to operating model and capability uplift for the Group Digital teams  

Risk Management
•    Responsible for identifying, assessing, monitoring, controlling and mitigating risks to the Group. Also, an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them.
•    Interprets relevant data and identifies key issues based on this information and put in place appropriate controls and measures.

Governance
•    Displays awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.

Regulatory and Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders
Internal
•    Group Digital Management team, CPBB
•    Group Personal Management team, CPBB
•    Domain Leads and respective Hive Leads, CPBB
•    Global Head Data and Analytics and team, CPBB
•    Group and Country Wealth Management teams
•    Support Functions - Retail Operational Risk, Retail Banking CFCC, ITO, Finance, GIA etc

External
•    Consulting firms and research partners
 

Our Ideal Candidate

Experience
•    Minimum of 12 years’ overall experience, preferably in digital transformation in financial services 
•    Strong strategy/analysis skills: Background in management consulting with a track record of progression/ project leadership and experience delivering digital strategy transformation projects for financial services 
•    Ability to problem-solve effectively across a wide range of topics and can synthesize and present complex issues/strategic choices in a C-suite relevant manner.  
•    Ability to adapt and work effectively in a matrix organization with a high degree of initiative and strong ability to meet key responsibilities with limited direction and oversight.
•    Strong collaboration, consensus building, problem resolution and communication skills are a prerequisite.

Personal
•    Energy and a desire to succeed; follows through on commitments; pushes self and others to deliver exceptional results.
•    Relationship building & influencing – able to build strong relationships across internal and external stakeholders.

Role Specific Technical Competencies

Microsoft Office Suite (primarily excel, powerpoint)

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers