Job Summary

The CIB Coverage COO team works with the CIB Coverage department to maximize the performance of the CIB Coverage business, partnering with the functions and geographies. The Client Coverage COO Conduct and Control team focuses on aspects of business risk management with particular emphasis on Conduct and Culture ,Non-financial risk management and Governance.  This is executed through activities like leading the CIB Coverage Non-financial risk committee (NFRC), Group Conduct forum and working with the functions to ensure effective risk governance, building  the foundations for future growth.

As such the Director, Non-Financial Risk and Control, CIB Coverage will
•    Act as a main point of contact for CIB Coverage TPRM, Resilience Front-line Crisis Management responsibilities as well as other non-financial risk (NFR) initiatives, managing stakeholders across other CIB process/product owners and Risk Framework owners.
•    Collaborate with first line Business and second line risk teams as Coverage NFR lead to ensure critical dependencies outside CIB Coverage are appropriately prioritised and covered in the relevant CIB workstreams.
•    Lead first line thematic reviews on emerging risks, heightened risk areas and key NFR initiatives driven by CIB and Coverage Business stakeholders.
•    Manage the Coverage elevated risk treatment plans as part of Risk scorecard agenda, enhance controls with new regulatory requirements to mitigate risks and escalate risks related, where required.
•    Support NFR responsibilities and capabilities to meet internal and regulatory guidelines on related Group Enterprise Risk frameworks, policies and standards. 
•    Drive, implement and execute Group Process Owner (GPO) responsibilities for CIB Coverage Third-Party Risk Management (TPRM) and Group Coverage Resilience as a delegate, including review of all relevant Risk and controls.
•    Support the Head, Conduct, NFR and Governance, CIB Coverage in other non-financial risk responsibilities, activities and initiatives, where required

Key Responsibilities

Strategy
•    Support the holistic NFR governance framework for CIB Coverage, through understanding Coverage’s strategy, the flow of reporting information within Coverage COO and understanding the delegations of authority / stakeholder landscape for Coverage.
•    Provide oversight of Non-financial (Operational, Compliance and Conduct) risk matters within Coverage, with a focus on Group CIB Coverage Conduct and Control owned processes, to ensure appropriate information is consolidated on an ongoing basis, to support effective conduct risk management practices.
•    Act as main point of contact for all Coverage-related NFR governance, risk and control issues.
•    Drive working groups and discussions on thematic reviews through establishing the required Book-of-Work including design, implementation and deliverables through risk identification, assessment, remediation and risk monitoring. 
•    Work closely with CIB leads and other CIB Business Segment Leads across Markets, Transaction Banking etc., in the roll out of pan-CIB actions/initiatives to establish and maintain a robust risk framework within CIB.
•    Manage and maintain the Group TPRM and relevant non-financial Risk Registers, in accordance with the requirements specified in the relevant Group policy/frameworks/standards and prudential regulations.
•    Collaborate with first line (CIB business COO) and second line (Operational Risk, Compliance, Financial Crime, Cyber teams) to ensure critical dependencies outside CIB Coverage are appropriately prioritised and covered in the relevant CIB workstreams.

Processes/ Process Owner (where applicable)
•    Perform end-to-end GPO responsibilities like Risk and Control self-assessments (RCSA) to ensure controls are effective through designing and maintaining of their risk outcomes.
•    Support the GPO for Coverage TPRM and Resilience processes in maintaining of the Risk registers and the implementation of Group policies standards and regulatory requirements.
•    Ensure the end-to-end TPRM governance of CIB Coverage COO processes which includes aligning governance model for CIO owned arrangements.
•    Lead the Supply Chain Management (SCM) process on SCBuy, Intra Group Arrangements (IGA) and Non-vendor process on Redux and be able to provide insights on the journey to the TOM. 
•    Execute GPO responsibilities relating to non-vendors risks, identified issues for appraisers, Exit management plans for vendor arrangements.
•    Support TPRM change and existing initiatives, with the aim of uplifting, including valuers/appraisers’ approach, Redux cleanup, Intra-Group arrangements remediation etc.
•    Assess the risk materiality and impact (Inherent and residual risks) arising from TPRM and Resilience processes and draft risk treatment plans, where risks are elevated.
•    Monitor Group TPRM risk profile within CIB Coverage and report any heightened risks or non-compliance to the second line.
•    Support in the design and implementation of NFR, TPRM and Resilience KRIs, KCIs and other risk ratings/assessments, as well as process designs using available MI across CIB Coverage.

Business
•    Implement bank-wide NFR guidelines, and controls into Coverage, develop and/or adapt training materials and templates to ensure effective integration into business processes.
•    Ensure appropriate consultation with Cluster and Country Coverage stakeholders though working closely with Risk and Control leads and support functions.
•    Drive the Group NFR (including TPRM and Resilience) agenda and align between Group and Regional/ Country oversight.
•    Co-ordinate and involve in NFR, TPRM and Resilience initiatives Working Groups (WG) through collaboration with stakeholders to meet regulation and CIB-wide priorities. E.g. CIB TPRM non-vendor Project WG.
•    Embed new regulatory requirements and uplift existing processes on NFR topics including deep-dive and implementation of specific processes for the Coverage business.
•    Support the Product Owners on QPR/NFRC submissions related to Operational risk treatment, improvement actions and monitoring of risks.
•    Assist implementation of controls within the business to maintain and periodically review Important/Critical business services and Impact Tolerance thresholds as part of the business change management process.

Risk Management
•    Own, manage and execute the end-to-end delivery of Group CIB Coverage Conduct and Control Risk treatment plan on Elevated risks.
•    Develop and drive the Group CIB Coverage Resilience Crisis management plan to ensure the Coverage Business and support functions are prepare for Group Crisis specific to the Business. 
•    Provide inputs to non-financial risk governance activities like Top-down review and Coverage process universe refresh.
•    Draft ad-hoc papers for noting/escalation to Coverage non-financial risk committee (NFRC) to address any thematic or hotspots of key risk areas.
•    Support the design and implementation of monitoring in the business to identify changes to the risk profile of operational assets such as high criticality systems, SLAs, organisational design, movement of operational capability.
•    Collaborate with stakeholders across the three lines of defence to understand the current gaps in the TPRM risk framework across Coverage & CIB. 
•    Maintain and improve non-financial risk reporting requirements and generate high quality papers/reports for committees and governance forums. 
•    Highlight risks to management and actively monitor them to reduce the likelihood of occurrence.
•    Manage regular communication of status updates to key stakeholders including Senior Management through presentations and reports.

Governance
•    Prepare and review suitability and quality of packs and dashboards prepared and enforce high standards.
•    Link TPRM risk remediation and actions taken to the wider non-financial risk profile to manage the Coverage business risks.
•    Support the Head, Conduct, NFR and Governance, CIB Coverage in other non-financial risk responsibilities, activities and initiatives where required.
•    Awareness and understanding of the Enterprise risk management framework and good understanding of Operational risk framework.
•    Awareness of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.

Key stakeholders
•    Coverage and Coverage COO MT.
•    Cluster/Regional/Country Risk and Control Heads and Business planning managers. 
•    First line stakeholder: Group CIB COO teams, GPOs of Coverage Process universe and Programme teams.
•    Second line stakeholders: Operational Risk, Compliance.
•    CIB NFR and TPRM Leads.
•    NFRC Committee members.
•    Coverage Network. 
•    Global Business Services.
•    Global Process Owner Delegates.
•    Group Internal Auditors, External Auditors.

Other Responsibilities
•    Embed Here for good and Group’s brand and values in Group Coverage COO team.
•    Perform other responsibilities assigned under Group, Business or Functional policies and procedures.

Our Ideal Candidate

•  Degree in Banking, Finance and Economics 
•  10+ years of relevant work experience in banking and financial services
•  Relevant working experience in Third party risk management and Group process owner/first line roles.
•  Knowledge of CIB Coverage business and Credit Operations processes. Additional knowledge of SCB’s architecture, processes and systems is an advantage.
•  Highly effective in communications skills both verbal and written.
•  Highly proficient in Proficient in Microsoft Office (Word, PowerPoint and Excel).
•  Strong understanding of the evolving industry and regulatory requirements and the ability to translate these into implementable actions.
•  Proven track record of implementing bank-wide regulatory and business critical programmes.
•  Strong analytical skills and attention to details. 
•  Strong understanding of banking products / processes / operations.

Role Specific Technical Skills and Competencies

•    Effective Communications- Verbal and Written
•    Governance, Regulation and Risk Management - Regulatory Compliance
•    Strong analytical and problem-solving skills and ownership of issues
•    Ability to make good/sound decisions and use independent judgment
•    Time management, negotiation and influencing skills 
•    Ability to ask pertinent questions in order to elicit information from stakeholders

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers