JOB SUMMARY

The CIB Coverage COO team works with the CIB Coverage department to maximize the performance of the CIB Coverage business, partnering with the functions and geographies. The Client Coverage COO Conduct and Control team focuses on aspects of business risk management with particular emphasis on (i) Conduct and Culture (ii) Non-financial risk management and (iii) Governance.  This is executed through activities like leading the CIB Coverage Non-financial risk committee (NFRC), Group Conduct forum and working with the functions to ensure effective risk governance, building  the foundations for future growth.

As such the Non-financial Risk Management & Control, CIB Coverage will: 

• Lead the end-to-end non-financial risk (NFR) management and governance of the Group Coverage COO processes and supporting the design and changes of the Group Coverage Process Universe.
• Manage, with the support of Group Process Owners (GPOs), the Risk buy-downs of Group Coverage Elevated Residual Risks, Treatment plans completion, Material risk events and any other required remediation, as part of the Coverage Risk scorecard target.
• Represent Coverage COO as first line Risk champion in NFR topics like Operational and Compliance policy/framework/standards changes and lead impact assessment and implementation.
• Drive, implement and execute the Group Top-Down Risk Review (annual) for Coverage COO processes, leading to the approval from Group Process Universe owner.
• Lead the approach and plan of Group Coverage Risk and Control self-assessment (RCSA) for Coverage COO processes by guiding GPOs, in adherence to the Group Operational Risk and CIB COO’s Group RCSA standard and best practices.
• Perform first line assurance on key NFR initiatives like RCSA to ensure quality submissions in line with internal and regulator expectations.
• Design and implement risk management guidance to effectively manage the principal risk types / risk subtypes in line with Group Enterprise risk management (ERM) frameworks, policies, and standards.
• Support Coverage COO GPOs in ensuring their NFR deliveries are in line with updated ERM standards for a strong risk and control environment.
• Act as a mentor to guide junior members within the team in delivering on their objectives.

RESPONSIBILITIES

Risk Management

• Identify, assess and manage non-financial risks such as Operational, Compliance, Financial Crime, Reputational and Cyber risks for the Group CIB Coverage business.
• Represent and participate in CIB COO level Risk forums, working groups and discussions to ensure alignment of NFR management across CIB COO.
• Represent and participate in second line led Risk forums, working groups and discussions to ensure adherence to internal and regulatory standards.
• Conduct training, workshops and walkthrough to guide Coverage COO GPOs in CIB-COO wide or second line standards/best practices on NFR initiatives e.g. RCSA, Risk scorecard target and etc.
• Collaborate with second line and Coverage COO GPOs in managing NFR risk and control issues, while providing guidance to non-Coverage COO processes.
• Support the design and management of the Coverage Process Universe to ensure accuracy and completeness of the Coverage NFR profile, especially where any process changes or movements.
• Run and review reports (including weekly, monthly and etc) NFR MI by consolidating inputs from various stakeholders and data on Elevated Residual Risk, Treatment Plan completion, Material Risk Event, Risk Scorecard movements.
• Engage risk / action item owners, gather updates, and prepare reports for risk forums such as NFRC, QPR, MPR and senior management.
• Collaborate with CIB COO team on Risk Score targets tracked by management for a consistent pan-CIB approach (e.g. Elevated risk buy-downs, Known to management rate).

Processes / Process Owner (where applicable)

• Support the GPO responsibilities of Coverage Conduct and Control owned Group processes in Risk (Inherent & Residual risk assessments) and Control designs and implementation, aligned with Group policies, frameworks and standards.
• Support GPOs in fulfilling the responsibilities at each stage of the RCSA; risk identification, inherent risk assessment, control design, monitoring, residual risk assessment a minimum of an annual basis or when a trigger event occurs (e.g. a change in control effectiveness)
• Support GPOs in escalating and managing any increased risk exposures by raising operational risk events in the Operational Risk System M7, and by elevating risk and developing necessary treatment plans and actions.
• Enhance and uplift control design (KCI, CST and etc), with support from GPOs, to ensure controls are robust and effective in risk mitigation.
• Recommend additions/enhancements/changes to NFR policy, standard, guidelines, procedures, and controls as applicable.
• Guide Group Coverage COO GPO delegates and support teams in ensuring completion of their Risk Treatment plans for Elevated risks, Top-down review and RCSA tasks and logging of Operational risk events in a timely manner.

Business

• Implement bank-wide guidelines, and controls into Coverage, develop and/or adapt training materials and templates for Group to ensure effective integration into our processes.
• Support key NFR spotlight topics like Correspondent Bank review, Electronic and Voice communications remediation and any new relevant Group Coverage topics.
• Ensure appropriate consultation with Cluster and Country Coverage stakeholders though working closely with Risk and Control leads and support functions.
• Help drive the NFR agenda for the Coverage business and align between Group and Regional/ Country oversight.
• Support the Product Owners on QPR/NFRC submissions related to Operational risk treatment, improvement actions and monitoring of risks.

Risk assurance and communications with stakeholders 

• Provide first line assurance of RCSA for Coverage COO processes and guide non-Coverage COO processes, in line with internal and regulator’s expectation.
• Build domain expertise and become subject matter expertise in Coverage key processes like KYC, CDD and Credit as well as current NFR themes like Correspondent Banking, Financial crime, ESG and Digital asset topics.
• Support pan-bank and cross-cluster risk initiatives - EVC Rollout & Monitoring, Control and CST simplification.
• Support first line led assurance reviews on key NFR themes for the business or upcoming key audits.
• Collaborate with stakeholders across the three lines of defence to understand the current gaps, if any, in the NFR risk frameworks across Coverage & CIB.
• Maintain and improve non-financial risk reporting requirements and generate high quality papers/reports for senior management, committees and governance forums.
• Communicate and escalate (if required) material risk issues and control deficiencies to senior management promptly and accurately with resolution/remediation tracked to prevent future occurrence.
• Manage regular communication of status updates to key stakeholders including Senior Management through presentations and reports.

Governance

• Prepare and review suitability and quality of packs and dashboards prepared and enforce high standards.
• Prepare NFR Management information for the Coverage Non-Financial Risk Committee, QPR and monthly Group NFR deck.
• Support the Head, Conduct, NFR and Governance, CIB Coverage in current non-financial risk priorities, activities and initiatives where required.
• Provide regular updates (e.g. Process Universe, NFR Risk profile) and draft ad-hoc papers to address any thematic or hotspots of key risk areas at the Coverage non-financial risk committee (NFRC).
• Awareness and understanding of the Enterprise risk management framework and good understanding of Operational risk framework.
• Awareness of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.

Key Stakeholders

• Coverage and Coverage COO MT.
• Cluster/Regional/Country Risk and Control Heads and Business planning managers.
• Group Process Owners and delegates.
• Risk framework owners.
• Group Operational Risk.
• CIB NFR Leads.
• NFRC Committee members.
• Coverage Network.
• Global Business Services.
• Group Internal Auditors, External Auditors.

Other Responsibilities

• Embed Here for good and Group’s brand and values in Group Coverage COO team.
• Perform other responsibilities assigned under Group, Business or Functional policies and procedures.

Our Ideal Candidate

• Degree in Banking, Finance and Economics with 10+ years of relevant work experience in banking and financial services.
• Relevant working experience in non-financial risk management and Group process owner/first line roles.
• Knowledge of CIB Coverage business and Credit Operations processes. Additional knowledge of SCB’s architecture, processes and systems is an advantage.
• Highly effective in communications skills both verbal and written.
• Highly proficient in Proficient in Microsoft Office (Word, PowerPoint and Excel).
• Strong understanding of the evolving industry and regulatory requirements and the ability to translate these into implementable actions.
• Proven track record of implementing bank-wide regulatory and business critical programmes.
• Strong analytical skills and attention to details.
• Excellent problem-solving abilities and judgment.  
• Strong understanding of banking products / processes / operations.

Role Specific Technical Competencies

• Effective Communications – Verbal and Written
• Governance, Regulation and Risk Management - Regulatory Compliance
• Strong analytical and problem-solving skills and ownership of issues
• Ability to make good/sound decisions and use independent judgment
• Time management, negotiation and influencing skills
• Ability to ask pertinent questions in order to elicit information from stakeholders

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

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Visit our careers website www.sc.com/careers