JOB SUMMARY

The Director, Sales Performance is a responsible for developing, implementing, and overseeing data led sales programs across all Affluent Banking segments. This role is pivotal in driving the collection, usability, and awareness of frontline metrics, in addition to the statistical analysis of data to ensure 3000+ frontline sales FTE are deployed efficiently. This role is key in the “pivot to wealth” journey and will be a core part of the Group Affluent team.

RESPONSIBILITIES

Sales Metrics and Analysis:

•    Scope sales related data sources, understand data structures and explore opportunities for standardisation, simplification, and augmentation. 
•    Ensure data is correct, current, and accessible to facilitate fast retrieval and application.
•    Establish standardised key performance indicators (KPIs) to measure the effectiveness of sales initiatives across markets.
•    Develop a standardised minimum set of sales performance metrics to identify areas for improvement and ensure targets are met or exceeded, leveraging best practices across the markets.
•    Establish use cases and application of disparate data sets to gain productivity insights that will inform both group and market sales strategy.
•    Analyse sales data and feedback to continuously improve sales programs and strategies.
•    Ownership of developing and executing monthly / quarterly sales reports in addition to associated analysis / commentary. 
•    Accountable for the design and implementation of data quality controls.

Strategic Planning, Projects, and Execution:

•    Collaborate with leadership to identify key priorities and initiatives that will drive sales performance, productivity, and growth.
•    Own & execute strategic sales related projects as required.

Collaboration and Communication:

•    Engage with markets to identify appropriate data sources, build compelling analysis and share best practice across markets. 
•    Cross-functional collaboration with marketing, product management, human resources, and other departments to ensure alignment and support for sales reporting and initiatives.
•    Collaborate with external partners to explore best practice data analysis techniques and tools. Strong understanding of data analytics industry trends and new technologies.

Leadership:

•    Communicate sales metrics / analysis at all levels of the organization in a professional, simple, and compelling manner. 
•    Influence key stakeholders using compelling data analysis and action-oriented commentary.

GOVERNANCE

Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.

REGULATORY & BUSINESS CONDUCT

•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

KEY STAKEHOLDERS

•    Country WRB Segments 
•    Group Finance 
•    Group Affluent Segments
•    Group Wealth Solutions 
•    Data & Analytics 
•    Research & Insights
•    Digital Sales & Marketing
•    Marketing
•    Business Risk Management team (BRM; for GPO role)
•    Compliance 

Qualifications

•    Education:   Bachelor’s Degree (Statistics or Data related field) 
•    Experience: 10 years proven experience in a senior data / analytics role, preferably in a global or multi-national financial services organization.

Our Ideal Candidate
•    Proven experience in a senior data / analytics role, preferably in a global or multi-national financial services organization. 
•    Strong understanding of how data can drive business objectives and outcomes.
•    Understanding of sales processes, methodologies, and best practices an advantage.
•    Excellent leadership, communication, and interpersonal skills. Ability to communicate difficult concepts in a concise and simple manner.
•    Ability to think strategically and execute tactically, including the delivery of multi-market projects.
•    Excellent understanding in data analytics tools and quantitative analysis methods.
•    Strong analytical skills to assess performance metrics and drive continuous improvement. Strong quantitative ability and demonstrated experience in delivering accurate and timely analysis based on large and disparate data sets.
•    Excellent collaboration skills to work effectively with cross-functional teams and stakeholders.

Role Specific Technical Competencies
•    Business Orientation
•    Business Analytics
•    Competitive Environment
•    Key Performance Indicators
•    Planning – Tactical, Strategic
•    Market Knowledge

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers