JOB SUMMARY

The Business Change Lead (Process Lead) is a pan Transaction Banking (TB) role. The TB Change and Enablement team looks after the TB business change portfolio end-to-end, ensuring successful delivery of benefits to the business and alignment with the overall strategy. 

The role holder will be accountable for pan-TB process design and transformation/simplification of all business functions, including core business enablement processes, to enable business efficiency and effectiveness. By leveraging on various tools such as lean, six sigma, agile, design thinking and AI, the successful candidate will foster and advocate a culture of continuous improvement with TB and stakeholder collaboration to ensure TB operated at its highest potential and play a lead role in shaping the process strategy and organization effectiveness across TB. 

Support the Business Change & Enablement team, TB in successful delivery of key TB business strategy initiatives and associated processes designs and improvements to meet business growth aspirations and risk reduction, whilst strengthening ways of working, execution, deliver outcomes, and ensure best in class capabilities are embedded into BAU.  

Responsible for planning, implementing, managing value stream management (and others as assigned from time to time) aimed at optimising, monetising, and driving strategic growth. You will support and enable a comprehensive process transformation roadmap, own the end-to-end delivery, and cover all aspects of business change requirements, risk management and progress monitoring.

The role holder will bring a strategic mindset with hands-on delivery and oversight over the outcomes and must be comfortable dealing with ambiguity and building strong stakeholder relationships and communication channels across TB. Collaborating closely with Senior Executives, Business Heads, and cross-functional teams to ensure successful delivery of the programme and alignment with business objectives.

RESPONSIBILITIES

Programme Management
•    Design and deliver comprehensive process documentation and process transformation/simplification programmes, including but not limited to, organizational wide processes and operation model for each TB business function, assessment process gaps with gap closure actions and implementations, leading the development of a TB continuous improvement program targeted at all levels within TB and setting up of a pan-TB process maps repository.  
•    Design and deliver comprehensive TB process transformation/simplification programmes, including but not limited to, vision of targeted end state, discovery, and kaizen workshops, change management, facilitate cross functional collaboration, closing process impediment gaps, enable sustenance of improved process state and other continuous improvement culture change initiatives.
•    Responsible for the governance of these business change programme portfolio, including ensuring requirements and timelines; detailed plans are produced and managed; tracking projects to ensure on-time delivery within scope and budget, with the flexibility and agility to change and adapt as you go.
•    Provide end-to-end PMO support for the TB Business Change Process Transformation portfolio. 
•    Ensure good programme governance through programme / project disciplines, oversight committees and correct documentation of programme plans, approaches, and documentation (as outlined in the Bank’s Programme Governance Policy and Project Management Standards).
•    Produce clear documentation such as plans, briefings, timelines, processes, stakeholder comms, or meeting notes.
•    Set a consistent methodology for measuring baselines and tracking/reporting benefits, tracking of transformation/simplification programmes at key milestone level (investments, costs and benefits)
•    Manage relationships with MT level business and functional stakeholders on related projects, collaborating closely with them and their teams.
•    Develop effective communication strategies to coordinate between various teams while keeping cross-functional stakeholders and leaders informed on progress, challenges, and risks, and providing reporting when needed.

Strategy and Execution
•    Support in defining the TB process improvement strategy, planning, rollout, and delivery agenda across TB in consultation with the TB MT and TB COO with a focus on process efficiency and effectiveness. 
•    Execute a business-aligned process improvement change plan (including KPIs to ensure the initiatives are embedded and adopted).
•    Drive excellence in business enablement, through identifying and delivering business success requirements. Monitor and report on the realisation of benefits from the enablement initiatives, ensuring they meet objectives.

Change Management
•    Accountable for delivery of business change programmes with a focus on process improvement, transformation, and simplification, ensuring appropriate programme structure, tracking, reporting and governance. 
•    Design and implement tools to support the TB business process transformation/simplification and enablement agenda. Ensure that TB is ready to adopt the change, with utilization of the changed processes, including training, skills, and support in place to maintain the improved state.
•    Strong business engagement, working closely with business units across the organisation to ensure they are prepared for any process change, addressing any concerns or resistance.
•    Where specific subject matter expertise is required, bring together and facilitate the optimal outcome for TB and the Group and communicate it in a clear and compelling way to key stakeholders.
•    Work closely with TB businesses impacted by relevant initiatives and changes to solve issues and spot opportunities as they arise.
•    Ensure that all change management deliverables are completed on time and to the required standard.
•    Develop and execute effective communication plans to inform and engage all relevant parties about the process change. Prepare supporting documents and presentations.
•    Proactively promote and communicate relevant project narratives across key stakeholders including regional management and support functions as required.
•    Oversee the development and delivery of training and support materials to facilitate change in TB.
•    Establish mechanisms for gathering feedback on the change process, and make necessary adjustments based on this feedback.
•    Ensure end-to-end delivery of business enablement initiatives and facilitate effective handovers to BAU.

Risk Management & Governance 
•    Ensuring risks are appropriately managed with the Risk Appetite, overseeing mitigation and resolution of risks and issues which may impair process transformation/simplification delivery, escalating unresolved risks/issues.
•    Identify, escalate, and resolve issues that have the potential to hinder or delay the implementation target process states. 
•    Resolve any issues or conflicts arising within the book of work.  Work with other key project teams in TB or the Group to ensure inter-dependencies are appropriately considered and managed.
•    Manage audits and assurance reviews, both internal and external

Other Responsibilities
•    Embed Here for good and Group’s brand and values in the Client Coverage Business Development team
•    Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures

Our Ideal Candidate

•    Track-record of driving process improvement within current/ previous role or team.
•    10+ years of relevant work experience in a process transformation (lean six sigma), strategy, and analytical role, preferably in transaction banking.   
•    Proactive and positive with the ability to make good / sound decisions and use independent judgement.
•    Project and Program Management skills to monitor specific projects and take ownership of issues / tasks.
•    Experience in leading and successfully executing large scale regional or global programmes.
•    Highly skilled in Lean, Six Sigma, Agile, Design Thinking methodology and AI concept. 
•    Highly strategic, consultative and solution oriented with the ability to assess and understand SC business & organisational issues/requirements.

•    Strong execution capability, high discipline with excellent project management skills
•    Strong relationship management skills. Strong ability to manage and effectively influence multiple stakeholders including senior management.
•    Strong analytical capability
•    Very strong verbal and written communication and presentation skills i.e. PowerPoint, Excel with extensive experience at presenting to Senior Executives. 
•    Strong team orientation. Ability to work effectively in cross-cultural, cross-geographical, matrix environments.
•    Develop and execute change management and communications plan to engage and inform a wide variety of stakeholders.
•    High level of responsiveness, sense of urgency; ability to operate in a highly pressurised & dynamic environment.
•    Strong drive for results, ability to plan, track and follow through to deliver an aggressive project plan.
•    Role model for the Bank’s valued behaviours, particularly around integrity and confidentiality.

Role Specific Technical Competencies
•    Experience in TB Business
•    Project Management (Waterfall & Agile)
•    Lean Six Sigma  
•    Planning: tactical, strategic 
•    Change Management  
•    Artificial Intelligence  
•    Relationship management 
•    Risk management

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers