Job Summary

This role is responsible for leading the Cash Management pricing and billing product agenda globally, with accountability for protecting and growing revenue through effective execution of initiatives, scalable billing capabilities and strong governance. The individual will play a key part in the development of pricing and billing capabilities and strengthen pricing effectiveness through data, controls and scalable processes.

Key Responsibilities

Strategy
The individual is expected to manage at a group wide level: 
•    Drive pricing and billing product / system enhancement(s) as CPO 
•    Commercialise billing system capabilities, revenue and data initiatives 
•    Lead end to end execution of Cash Pricing and Billing initiatives and enhancements from opportunity identification; translate 
     business requirements, validate business case through to implementation and benefit tracking.
•    Partner with cross functional stakeholders (Product, Coverage, Technology, COO, CFCC etc) to grow and protect Cash Management revenue while adhering to strong governance. 

Business
Drive the origination and execution of Cash pricing and billing initiatives globally.
•    Identify revenue opportunities using data insights.
•    Support the execution / remediation of revenue leakages and billing gaps 
•    Work with country teams to drive repricing, fee rationalisation and monetisation of capabilities.
•    Track revenue outcomes and execution progress from initiatives

Commercialise Pricing and Billing system, revenue and data initiatives 
•    Increase usage and adoption of pricing and billing platforms and revenue management tools across markets.
•    Develop enablement materials – e.g.  user guidance; broadcast communications, training to support market readiness and consistent execution.
•    Monitor market trends, competitive practices and stakeholder feedback to strengthen pricing competitiveness and platform relevance.

Processes
Own and improve pricing and billing processes, controls and operating discipline.
•    Identify process and system enhancement with Product, Sales, Coverage and Operations based on client needs, business priorities, control gaps and industry trends.
•    Support the continuous development and optimisation of pricing and billing capabilities 
•    Partner with Tech and Ops teams to streamline the process to improve operational efficiency around pricing and billing workaround 
•    Work with Partner with Tech and Ops teams to manage and remediate issues 

People and Talent 
•    Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners. 
•    Role models effective change behaviour by being flexible and adaptive while maintaining focus. 
•    Promote and embed a culture of openness, trust and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm. 
•    Stimulate an environment where ownership, forward planning, prioritisation, deadline management and streamlined workflows and collaborative and efficient work practices are the norm. 
•    Ensure the provision of ongoing training and development of critical function stakeholders and ensure they are competent, 
     suitably skilled and qualified for their roles, ensuring that they have effective supervision in place to mitigate any risks. 

Risk Management
•    Proactively address regulatory, reputational, and ethical matters by providing informed guidance to stakeholders and ensuring risks are understood and managed.
•    Embed the Group’s values and code of conduct and develop a robust culture to ensure that adherence with the highest standards
     of ethics, and compliance with relevant policies, processes and regulations among team members. 
•    Ensure that Risk Management matters are subject to direct remedial action and/or ensure adequate escalation to Regional /Country Banking Heads and Group/governance committees, as appropriate 

Governance 
•    Assess and strengthen the effectiveness of Group governance, oversight and controls across pricing and billing processes.
•    Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role. 
•    Responsible for delivering ‘effective governance’; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner. 

Regulatory and Business Conduct 
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across 
     Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Lead the team to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] 
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders
•    Regional / Country Product Teams 
•    Central product management 
•    Central product development 
•    Coverage Teams 
•    Cash ITO 
•    TB COO 
•    TB Finance 
•    Legal and compliance 

Other Responsibilities
•    Embed Here for good and Group’s brand and values in Group Cash Product; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Our Ideal Candidate

• University Graduate.
• 8 plus years of banking experience.
• Strong background in TB Cash Management, Product management.
• Preferably with experience in managing product roadmaps, system enhancements, business requirements and cross-functional.
• Implementation / execution across multiple markets.
• Candidates with strong experience working with Tech and Ops with core Cash background are also suitable.
• Stakeholder management skills.
• Execution discipline, follow-through and attention to detail.
• Strong business acumen.
• Analytical and problem-solving skills.
• Excellent attention to detail.
• Project management skills 

Role Specific Technical Competencies

•    Analytical Thinking
•    Agile Project Management
•    Business Acumen
•    Product Design and Development
•    Industry Knowledge  - Cash Management
•    Client Experience, Behaviours and Preferences
•    Pricing
•    Marketing Strategy and Technologies
•    Data Analysis and Visualisation
•    Risk Management (Financial and non-financial)
•    Regulatory Environment - Financial Services

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers