Job Summary

This role could be based in Singapore and UK. When you start the application process you will be presented with a drop down menu showing all countries, please ensure that you select a country where the role is based.

As a Director within the Markets Client & Sales Operations group you will be the lead for a global, high performing team delivering scalable, high quality pre trade and post trade support to Markets Sales teams worldwide. The role partners closely with the rest of Markets Operations, Sales, Markets COO, and senior Markets leadership to drive efficiency, strengthen client experience, and enhance Sales productivity through operational excellence and continuous improvement.

Key Responsibilities

Strategy

•    Support Sales productivity initiatives through process simplification, automation, and improved information flow.
•    Maintain a strong understanding of Global Markets, CIB clients, and evolving regulatory and infrastructure landscapes.
•    Build strong, proactive partnerships with Sales teams globally to enable a client-centric and commercially aligned support model.
•    Identify and deliver global consistency by working closely with GCC (Global Capability Centre) and regional teams to close gaps, streamline processes, and standardise best practices.
•    Foster a continuous improvement mindset; champion process optimisation and scalable solutions that improve productivity.

Business

•    Establish yourself as a trusted partner and subject matter expert for Markets Sales stakeholders.
•    Translate the Markets Sales Support vision into actionable priorities; execute against the Sales Support backlog.
•    Drive disciplined process improvement using data, feedback, and insights to reduce friction points and strengthen client outcomes.
•    Proactively Leverage the privileged position of the global Sales Support mandate to drive read-across of common pain points to surface opportunities for process and technology change to simplify, standardise and modernise non-revenue generating tasks within the Sales domain.  

Processes
•    Serve as the first point of contact for Sales queries, including account‑opening coordination and operational requests.
•    Independently manage Sales and Client escalations, demonstrating strong judgement, ownership, and solution‑orientation.
•    Work with Sales desks to identify opportunities to streamline workflows, improve productivity, and automate repeatable processes.
•    Provide trade lifecycle support, including novations, client lifecycle reporting (e.g., Option Expiry/Exercise, TRF Fixing), and other operational deliverables.
•    Partner with CSSG, Sales, COO, Operations, and Product teams to support new product enablement, process design, and implementation of new controls.
•    Coordinate and support client testing for new products, enhancements, or process changes.
•    Leverage MIS data to identify recurring issues, drive root‑cause remediation, and strengthen upstream processes.

People and Talent
•    Lead, develop, and retain a global, multi-regional team.
•    Role model SCB values and foster a constructive, inclusive, and performance‑oriented culture.
•    Set clear expectations and collaborate effectively with control partners to uphold a strong risk culture.
•    Build strong leadership capability and succession planning across the organization.
•    Foster a culture of accountability, continuous improvement, and client focus.
•    Champion diversity, equity, and inclusion.
Risk Management

•    Ensure Group Risk Management standards are being maintained / adhered to
•    Engage Risk, Legal & Compliance and Operational Risk as appropriate on escalated items relating to Risk Management
•    Drive regular risk and control assessment of new and existing tasks within the Sales Support catalogue of services. 
•    Implement controls where no detective or preventative controls exist. 

Governance

•    Adherence to Ops Risk Framework standards of implementation and process management:
•    Continuous review of procedures, catalogue of services and booking model

Key stakeholders

Internal

•    All Global Markets Operations functions and Markets Ops MT
•    Markets Sales, Trading & COO
•    Finance & Product Controls
•    Client Coverage RMs and Client Managers
•    Client Onboarding teams 
•    Markets and Country / Regional Legal / Compliance
•    Other CIB or Bank teams as required to support client initiatives

External

•    Tier 1/Tier Clients in segment and / or region as directed by the client tiering list (owned by Sales COO) and other Markets Clients and segments as required (Investors / Banks & Broker Dealers / Corporate Clients).
•    Correspondent Banks, Custodians
•    Consultants and Industry / Trade Bodies

Regulatory and Business Conduct

•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•   Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.
•    Lead the Markets Sales Support team to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.

Other Responsibilities

•    Embed the Group’s values and code of conduct to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees form part of the culture

Our Ideal Candidate

• 10+ years’ experience in Global Markets Operations – Middle Office, Client Operations or Sales Support functions preferred. Cross Product experience key (FX / Derivatives / Securities)
• Is a seasoned Transformation Agent. Foster a continuous improvement mindset; champion and drive process optimisation and scalable solutions that improve productivity.
• Experience leading or supporting operational transformation with a demonstrable track record of identifying key opportunities for process redesign, automation, and digitalization to improve operational outcomes.
• Experience in leading and developing a global, multi-regional team.
• Ability to manage competing demands of a diverse and globally distributed Sales organisation, servicing Markets products across Corporate and Financial Institution clients.

Role Specific Technical Competencies

• Communication skills
• Internal / External Client Servicing
• Product Knowledge
• Problem Solving Skills
• Collaboration
• Ability to Influence
• Time Management
• Process Review and Design Skills 

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers