JOB SUMMARY

1.    Continuous development and refinement of Credit Card Product::

•    Pricing and benefits adjustment for existing non-affluent products used in countries to support WRB’s Employee Banking and Emerging Affluent agendas..

•    Activities related to the migration of back-book from legacy propositions to the latest product chassis including the revamp of existing proposition to ensure its continuous competitiveness and alignment to return goals. 

•    This includes working with country teams and one delivery on ensuring efficient changes deployment (features changes, customer communications, analytical framework, partner payout adjustment)

•   Ownership of Credit Cards Rewards, including negotiations with redemption partners, oversight of the rewards provisioning process. 
•   Driving end to end product development (including customer research, competitive benchmarking, financial modelling and stress scenarios, technology build and certification etc) involving extensive collaboration and steer with the country stakeholders to ensure aligned and smooth execution

2.    This role is pivotal in managing our relationships with Mastercard and Visa:
•    Negotiating global and country-exclusive Incentive deals.
•    Ensuring we maximize the realization of contract value under existing agreements.
•    Ownership of monthly accruals process on behalf of the countries.
•    Establishing guardrails for gross scheme fees.

RESPONSIBILITIES
Strategy
Defining and executing Credit Card product strategy, managing both the shelf as well as back-books
Defining strategic engagement for partnership with Mastercard and Visa globally

Business
•    Supports execution by engaging with analytics and finance teams for modelling, operations teams and third parties for fulfilment, one delivery team for tech / experience changes.
•    Works with one delivery team / tech teams to deliver improvement to customer digital journeys including new to bank bookings and X-sell.  
•    Market monitoring to ensure product competitiveness as well as early identification of opportunities and threats.

Processes
•    Liaises with finance to process the scheme incentive accruals, engages with schemes and operations teams for market-specific features and functionalities.
•    Supports campaign criteria creation, SBIM team engagement, database validation.
•    Leads implementation of initiatives funded through the schemes value-in-kind budgets.

People & Talent 
•    Leads by example, sets appropriate tone & expectations from teams (incl. cross-functional stakeholders in markets), and works with partners’ alliance/support. Ability to collaborate cross geographies, functions, and levels.  Respects differences in cultures & opinions to promote an inclusive environment where all can drive towards common goal.

Risk Management
•    Risk analysis incl. direct engagement with 2LOD to arrive at recommendations on optimal Risk Management decisions. 

Governance 
•    Supports implementation of key policies, standards, regulations and scheme mandates
•    Ensure all processes are carried out efficiently and are fully compliant to internal and external compliance/ regulatory requirements.
Regulatory & Business Conduct 
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders
•    Country teams (Credit Card & Affluent Segment)
•    Group CCPL Team
•    Group Segment Team
•    Tech chains with One Delivery
•    All LoDs – BRM, OR, Credit Risk, CFCC, GIA
•    Card Schemes 
•    Operations, Fraud and Collections teams
•    Finance
•    Retail Analytics and Analytics COE 

Other Responsibilities
Embed Here for good and Group’s brand and values in CCPL Business. Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; 

Our Ideal Candidate

•    10 + years of experience in Credit Card Products  

•    Academic Degree (preferably in Banking & Finance)

Role Specific Technical Competencies
•    Analytics and solid numerical skills
•    Interpersonal, communication, negotiating and influencing skills
•    Change management, knowledge of bank’s systems and platforms
•    Understand Risk Frameworks
•    Understanding CC and WRB financial model
•    Understanding Card Scheme – Issuer commercials

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers