Job Summary

We are seeking a highly skilled and experienced Head of Change Management, to join the CIB Coverage COO team. This role is responsible for ensuring successful embedding of change initiatives across our ~$120m investment portfolio, covering across the Client Lifecycle including; Onboarding / KYC, Credit, Document & Contract Management. In addition, this role is to support safe and effective implementation of global process change across Coverage processes and applications, which can be driven by risk, regulatory or optimisation opportunities.

Key Responsibilities: 

Own and continuously refine our Change Management approach and framework, ensuring consistent and effective approach of embedding change, which align to banks standards – covering across Business Impact Analysis, training, communication, KPI & Metric measurement, and user feedback
Foster and develop a high performing & diverse Change Management team, which are able to support change delivery across the global portfolio
Develop single ‘change pipeline view’ across Coverage, enabling a view of change impacting each user group
Drive economies of scale and cost efficiencies through centralising Change Management across the portfolio
Developing strong senior stakeholder & change champion networks, and effectively communicating across them to ensure awareness and support of upcoming change
Drive focus on user adoption and value creation, ensuring necessary metrics and feedback loops are in place to validate value delivery and/or identify refinements to enable intended value to be realised
Own & refine the Change Risk Management framework, ensuring efficient, effective & timely Change Risk Assessment and Business Impact Assessments are conducted and active mitigation of risks.
Establish and lead a Change Management Centre of Excellence – facilitating the growth and development of a high performing global change management team
Establish, lead and continually improve a Change Management Centre of Excellence – facilitating the growth and development of a high performing global change management team
 

You need to have extensive proven experience of large scale Change Management. Leveraging expert communication skills and the ability to build trust-based relationships within the team and amongst stakeholders, including C-Suite, Business and Functional stakeholders, Chief Product Owners / Technology Leads & end users.

Strategy

• Develop and implement change management strategies aligned with the bank's overall objectives.
• Collaborate with senior management to define and prioritize change initiatives.
• Ensure that change initiatives are aligned with the bank's strategic goals, and support demonstrating that  post delivery value has been achieved 

Business

• Conduct thorough business impact analysis to assess the potential effects of change initiatives on various business units.
• Work closely with stakeholders to identify and address any potential risks or challenges associated with change implementation.
• Develop and execute plans to minimize disruption and maximize business performance during change implementation.

People & Talent:

• Lead and manage a team of Change Management professionals, providing guidance and support.
• Develop and deliver comprehensive training programs to equip employees with the necessary skills and knowledge to adapt to change.
• Foster a culture of change readiness and continuous improvement within the organization
• Create and foster a diverse and inclusive team and culture, championing the importance of psychological safety to ensure people feel empowered to share their views
• Identify and address any talent gaps, ensuring the right resources are in place to support the programme's success.
• Contribute to process training and skills building initiatives, including the coaching and development of colleagues to support and accelerate the Agile Ways of Working.
   

Risk Management:

• Develop and implement robust risk management frameworks and processes to identify, assess, and mitigate programme risks. Including owning and & refine the Client Coverage Change Risk Management process and framework, ensuring efficient, effective & timely Change Risk Assessment and Business Impact Assessments are conducted and active mitigation of risks.
• Monitor and track risks and issues, ensuring timely resolution and escalation when necessary.
• Collaborate with Process Owners, Operational Risk and other 2nd Line teams to ensure active risk management and compliance with internal policies, standards and regulatory requirements.
• Act quickly and decisively when any risk and control weakness becomes apparent and ensure they are addressed within an appropriate timeframe and escalated through the relevant Governance forums
• Ensure accurate and timely reporting into Governance forums (eg. Quarterly Performance Review (QPR), Programme Steering Committee (PgSC) etc) in line with the banks policies & standards
• Develop and implement risk management strategies to minimize potential negative impacts on the bank's operations.

Governance:

• Ensure efficient effective governance structures and processes are established, in compliance with overarching Enterprise Change Management standards and other governance processes as appropriate
• Ensure adherence to established policies, procedures, and standards.
• Provide regular reports and updates to senior management on the progress and outcomes of change initiatives.

Regulatory & Business Conduct:

• Ensure the Programme adheres and delivers to all relevant regulatory requirements and industry best practices
• Stay updated on relevant regulatory requirements and industry best practices.
• Ensure compliance with all applicable laws, regulations, and ethical standards.
• Promote a strong culture of ethical behaviour and responsible business conduct
• Collaborate with compliance and legal teams to ensure compliance with applicable laws and regulations.
• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

Key stakeholders:

• CIB MT/COO/CIO’s 
• Coverage Management Team / Business Heads
• Coverage COO/ CIO Management Team 
• Transformation Leads across COO CCIB & EA  
• Relevant colleagues in Finance, Risk, Compliance, Audit & HR 
• Group Transformation Office 
• TTO Management Team
• Function Heads
• Product Teams 
• Delivery Teams across CCIB
• Group Process owners

Our Ideal Candidate

• 10+ years’ experience in leading change management within the banking or financial services industry, or in a Management Consultancy capacity
• Strong Financial Services experience desired – ideally within wholesale banking
• Strong knowledge of business impact analysis methodologies and tools.
• Excellent leadership and people management skills.
• Demonstrated ability to develop and deliver effective training programs.
• Sound understanding of risk management principles and practices.
• Familiarity with regulatory requirements and industry standards.
• Exceptional communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Bachelor's degree in Business Administration, Finance, or a related field. 

Role Specific Technical Competencies

Data Science
Tactical, Strategic
Change Management
Data Analytics
Consulting 
Communications / Presentation Skills 
Analytical Thinking 
 

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

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Visit our careers website www.sc.com/careers