Job Summary

Strategy
•    Drive profitable growth by acquiring, developing and servicing long-term relationships with HNW clients 

Business
•    Accountable for the performance of individual’s own client book.
•    Deliver NNM, AUM and revenue growth targets and key operating metrics (such as tail accounts management, client acquisition, client satisfaction, portfolio mix).
•    Generate healthy pipeline of target market prospects and convert them into clients.
•    Grow client portfolio size by deepening existing customer relationships.
•    Implement an asset allocation in line with the client needs, and model portfolios as benchmarks.
•    Deliver, monitor and review solutions to clients based on client investment profile.
•    Conduct periodic reviews of client accounts in accordance with established procedures.
•    Deliver profitable growth by controlling costs and mitigating operational losses.
•    Deliver positive client performance in line with client investment profiles.

Processes
•    Support the continuous improvement of processes to increase operational efficiency and effectiveness.
•    Support the effective management of operational risks across the Business and in compliance with applicable internal policies, and external laws and regulations at a global level.
•    Support the delivery of Business strategy in a safe and well-controlled manner and on an end-to-end basis.
•    Ensure sales management, suitability and onboarding processes are applied appropriately.

Key Responsibilities

People and Talent
•    Apply a sufficiently robust level of oversight and support to limit errors or malfeasance by team members, to drive business ethically and in compliance, and to develop the skills of their team members.
•    Build a top team capable of ensuring delivery of the business’ short and longer-term objectives.
•    Develop and embed a high performance culture with specific focus on RM capability, effectiveness and productivity, through coaching and guidance to ensure the RM delivers against the financial, non-financial and risk/control objectives.
•    Build an environment of collaboration within the team by ensuring that the issues are raised and blockages are resolved in a timely manner.
•    Drive RM resourcing, performance management and recognition within the team.
•    Identify and address the top concerns and opportunities for performance improvement in the team.
•    Manage the team’s discretionary spend, expense management

Risk Management
•    Act as the first line of defence for the team.
•    Do what is right in order to avoid reputational risks and operational losses.
•    Understand the risk and control environment within area of responsibility and drive rectification in the team as required.
•    Ensure adequate and appropriate systems and controls are in compliance with Group and Business policies, procedures, standards and codes, including those governing all Risk types, Compliance, Technology and Operations, Finance and Reputation.
•    Clear structures of accountability to ensure that team members are capable of performing successfully in their roles. 
•    Ensure effective implementation of Risk Management framework in the team (risk appetite is clear and integral to the strategy with appropriate controls, and having effective processes in place to identify, manage, monitor and report risk).
•    Support the RM with the handling of customer issues, complaints, and product enquiries on timely basis in accordance with established procedures.
•    Ensure that Risk Management matters that are brought to attention are subject to direct remedial action and/or ensure adequate reporting to the relevant Risk Committees and/or line management.

Governance
•    Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the team and, if necessary, oversee changes in these areas.
•    Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
•    Fulfil supervisory responsibilities in line with supervisory principles.
•    Ensure adherence with the highest standards of ethics and compliance with relevant policies, processes and regulations forms part of the culture.
•    Appropriate representation at Local Client Committee and other relevant committees where applicable.
•    Engage with all audit report findings for the team and ensure feedback is acted upon

Regulatory and Business Conduct

•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Lead the Singapore CPBB Private Banking function to achieve the outcomes set out in the Bank’s Conduct Principles 
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

•    Platform Managers
•    Client Services Managers
•    Product Specialists and dedicated function partners
•    Relevant Front Office colleagues

Our Ideal Candidate

•    Academic or Professional Education/Qualifications – relevant degree, level 4 RDR compliant qualification
•    10 years of Relationship Management experience in Private Banking 
•    Excellent in business communication 
•    Licenses and Certifications/accreditations – as required by role remit and responsibility 
•    Professional Memberships – as required by role remit and responsibility
•    Bank training, i.e. mandatory & developmental – as below
•    Demonstrable and relevant experience in the Private Banking industry commensurate with this remit and level of responsibility
•    Strong ability to develop a network of target prospects
•    Proven risk management capabilities 
•    Firm in all business guidelines and compliance issues
•    Sound knowledge of financial markets and investment products
•    Outstanding communication and presentation skills
•    Certifications: CACS Paper 1 And 2 

Role Specific Technical Competencies

•    Manage Conduct
•    Manage Risk
•    Sales & Relationship Management
•    Market Knowledge
•    Product & Processes 

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers