JOB SUMMARY

About Standard Chartered 

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.  

To us, good performance is about much more than turning a profit.  It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good. 

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

Purpose of the role

This is an exciting opportunity for a strategic and visionary leader to join the bank's Strategy & Talent (S&T) Chief Operating Office, as the Global Head of Transformation Capabilities for the function. This pivotal role is responsible for developing and enhancing the capabilities necessary to enable strategic transformation programs that drive business success.

The successful candidate will lead a team of change and transformation experts and continually develop their expertise to support the delivery of our most innovative and impactful initiatives.

The ideal candidate will possess a strong background in transformational leadership, change management, experience design, AI implementation and strategic planning, with a proven track record of leading large-scale transformation programs in a global setting.

The role holder will support global transformational initiative for Strategy & Talent (S&T) by:

•    Developing a talent pipeline of key capabilities by forming a CoE for core transformation capabilities, including user experience design and research, change management, process excellence, programme management, data and analytics.
•    Support the development of a high-standard and robust methodology where user experience design, process improvement, and change management are deployed in tandem across transformation programmes, complementing and interlinking with each other to ensure cohesive and effective outcomes, leveraging both quantitative and qualitative research input. 
•    Engage at an enterprise level to integrate wider programmes of change as they apply to S&T. 
•    Collaborate closely with other functions, such as Technology & Operations and Group Transformation, to ensure alignment and integration of transformation initiatives, and to deploy robust transformation capabilities and methodologies across the organisation.
•    Drive prioritisation and manage trade-offs across various programs when constraints related to time, budget, or resources necessitate it.  
•    Provide transformation expertise to support the delivery of change initiatives across multiple functions, including HR, CABM, CRES, and SCM and navigate a complex stakeholder landscape, learning quickly and adapting to various functional areas to drive cohesive transformation efforts.
•    Support the deployment of strategic change initiatives by deploying resources where needed the most to deliver critical business outcomes. 
•    Stay abreast of industry trends, emerging technologies, and best practices in transformation and change management.
•    Establish relationships with external vendors to support thought leadership, benchmarking, and experiences to inform strategic change delivery and build the change capability across the various functions. 
•    Develop an approach to support the deployment and adoption of emerging technologies, such as AI, and ensuring these are core to transformation and process reengineering.
•    Ensure oversight of our data and analytics team and further develop our data capability, and data offering, to drive decision-making, innovation, and competitive advantage. 
•    Provide effective leadership by overseeing Transformational Change (TC) programmes, developing a broad and deep knowledge of all programmes.

The ideal candidate will possess a strong background in transformational leadership, change management, and strategic planning, with a proven track record of leading large-scale transformation programs in a global setting.

RESPONSIBILITIES

Strategy
•    Contribute to the development of a comprehensive transformation strategy that aligns with the organisation's vision and long-term objectives.
•    Foster a culture of continuous improvement and innovation to drive organisational growth and competitiveness.
•    Collaborate with senior leadership to ensure alignment and support for transformation initiatives

Business

•    Identify and implement innovative solutions that drive operational efficiency, customer satisfaction, and competitive advantage.
•    Ensure effective stakeholder engagement and communication throughout the transformation process.
•    Monitor and measure the impact of transformation initiatives, making adjustments as necessary to achieve desired outcomes.
•    Identify and mitigate risks associated with transformation projects.

Processes
•    Support the development, implementation and improvement of global processes to ensure the efficient and effective management of the organisation’s global workforce.
•    Partner with various other teams to identify opportunities for process improvement to ensure the functions have the appropriate processes and controls. 
•    Optimise the various global operating models through strong governance processes, efficient infrastructure and effective risk committees. 

People & Talent

•    Building and leading a high-performing transformation team, fostering a culture of excellence, collaboration, and professional growth.
•    Develop and implement talent strategies to attract, retain, and develop top talent in change management, experience design, and strategic programme delivery.
•    Provide coaching and mentorship to team members, supporting their professional growth and development.
•    Promote a culture of learning and development, encouraging continuous skill enhancement and knowledge sharing.
•    Deliver a ‘one team’ culture and embed the valued behaviours into the ways of working.
•    Sets the standard for and delivers a positive working culture across a new organisation in a high pressure and complex environment. 
•    Provide effective leadership to the team, communicate the vision, and build commitment and energy to focus on key priorities. 
•    Ownership and steerage of the respective MyVoice engagement actions plans and communications.

Risk Management

•    Take personal responsibility for understanding the risk and compliance requirements of the role.
•    Effectively and collaboratively identify, escalate, mitigate, and resolve risk and compliance matters within the necessary timeframes.
•    Identify and report key risks and ensure where outside of the risk appetite they are escalated to the appropriate body for risk acceptance.

Governance
•    Successfully manage scope through effective governance and stakeholder management
•    Drive awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.
•    Responsible for delivering 'effective governance'; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.

Regulatory & Business Conduct
•    Comply with the highest standards of regulatory and business conduct and practices as defined by internal and external requirements.
•    Assess requirements and take accountability for ensuring all regulatory requirements related to the introduction of key cloud products and supporting business processes are met in a timely fashion, including data residency, data privacy, outsourcing arrangements and legal requirement.
•    Understand and ensure compliance with, in letter and spirit, all applicable laws, regulations and guidelines including those governing securities activities, company law, anti-money laundering, terrorist financing and sanctions; the Group’s policies and procedures; and the Group Code of Conduct. 
•    Embed the Group’s Values and Group Code of Conduct to ensure adherence with the highest standards of ethics.  Comply with relevant policies, processes and regulations, as part of the culture.

Key Stakeholders
•    Chief Strategy & Talent Officer
•    Strategy & Talent Management Team
•    Strategy & Talent COO Management Team
•    Technology & Operations
•    Group Transformation
•    FFG Team

Other Responsibilities

•    Perform other responsibilities assigned under Group, Business or Functional policies and procedures

Our Ideal Candidate

• The selected candidate will have significant experience working in transformation, preferably within the financial services industry, or in a Tech-focused organisation.
• Experience of working within, or on behalf of, a 'Big Four' consultancy would be highly advantageous.
• You will have worked within an international, dynamic organisation, whereby proven experience within leading large-scale transformation initiatives is critical.
• In-depth knowledge of change management and experience design principles, methodologies, and tools – as well as exceptional Project Management skills.
• Experience of strategic programme delivery.
• Strong strategic thinking and problem-solving skills, with the ability to translate vision into actionable plans is a non-negotiable to be successful in this role.
• Excellent leadership and team management abilities, with a track record of building and developing high-performing teams.
• You will be someone with exceptional communication and stakeholder management skills, with the ability to influence and engage at all levels of the organization.
• Demonstrable experience of working with 3rd party vendors, managing scope and delivery
• Evidence of prior experience managing and influencing stakeholders at Executive/Board level and providing high quality presentations and updates

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.