Job Summary

Deliver complex Securities Services client implementations safely, efficiently and on schedule, while maintaining strong client relationships, disciplined governance, effective risk management and a clear path to revenue and BAU servicing.

Key Responsibilities

Strategy

•    Works closely across the network to ensure best in class and quality services are being provided to onboarding clients.
•    Monitors industry developments to build understanding of clients and their changing needs and priorities during onboarding.  Builds strong client relationship and trust.
•    Identifies common themes, in particular pain points in implementations and takes steps to streamline the onboarding processes wherever possible.
•    Maintains appropriate commercial balance between needs of clients and long-term profitability / efficiency of the business.

Business
•    Works closely with Sales/Business Account Managers/Product/Coverage teams to fully understand the client and its business and thereby formulate appropriate onboarding plans
•    Identifies ways to shorten onboarding times and commence revenue flow as soon as possible.
•    Achieve positive client feedback and client’s willing to act as SCB referees for future business.
•    Maintain close and collaborative relationships with internal stakeholders and key clients
•    Provides regular implementation updates and escalates key issues on a timely basis to senior management
•    Clients range in size from small, single market, single product clients to those using multiple products in multiple-markets. 
•    Top clients, especially multi-market clients, expect global best practice in their interaction with SS and the jobholder needs to be highly client centric, receptive to client requests, whilst also safeguarding the Bank’s commercial and regulatory interests

Processes
•    Client Implementations 
•    Complete Client implementations within the agreed timelines. 
•    Meet the key milestones agreed with the Client 
•    Complete implementations within budget 
•    Achieve and aim to exceed all of the Clients’ expected benefits 
•    Delivery of technical channels to the Client including API’s, H2H, S2B.
•    Conduct SS S2B Training to Clients
•    Communicates implementation progress to internal Stakeholders 
•    Sales Support 
•    Active engagement in solution design 
•    Participates in Client meetings/workshops/presentations. 
•    Support RFP/RFI process 
•    Channels Development 
•    Feedback to the Channels team Client feedback and requests for enhancement. 
•    Support new functionality testing 
•    Support / coordinate client testing
•    Channels Commercialisation 
•    Participate in Channels roll out campaigns 
•    Participate in conversion campaigns 
•    Participate in utilisation campaigns 
•    Client Servicing
•    Monitor and track any open issues from the implementation through to resolution post the Client going live.
•    Respond to issues/requests escalated by SS CSM 
•    Provide advice and support to the Client post implementation 

People & Talent 
•    Contributes actively to best practice transfers to educate and support the Implementation function globally.
•    Sets appropriate tone and expectations from the FSS team and works in collaboration with risk and control partners locally
•    Actively participates in on-going training and development initiatives
•    Objectively provides feedback to Client Solution team members and managers, and provides guidance, when necessary, to enhance client experience and business outcome.

Risk Management
•    Proactively maintains an awareness and understanding of the main risks facing the Group and the role the individual and the team play in managing them.
•    Ensures all regulatory and compliance initiatives surrounding the FSS business are understood and adhered to, and escalates any concerns through management, and other channels, in a timely and effective manner

Risk Management
•    Highly risk adverse position responsibilities
•    Risk mitigation an intrinsic element of the role
Governance 
•    Maintains awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
•    Delivers ‘effective governance’; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.
•    Ensures the process, commercials, and necessary governance are in place to govern the roll-out of the product.

Regulatory & Business Conduct 
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

•    Closely liaises with all key stakeholders involved in the implementation process, which include:
•    The client
•    internal entities such as FSS Sales, Product, Operations, Client Solutions, Prime Services, Financial Markets, Relationship Managers, Client Coverage, DCDA, Customer Integrations (CUI), Technology, Legal and Compliance.
•    external entities as appropriate

Other Responsibilities
•    Embeds Here for good and Group’s brand and values,
•    Performs other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
•    Act as a role model, behaving with integrity and demonstrating exemplary conduct

Our Ideal Candidate

• 10 + years of experience as a Project/Program Manager
• Manage client implementations against agreed scope, milestones, timelines, budget and expected client benefits, including the delivery of API, host-to-host and Straight2Bank connectivity
• Build trusted client relationships and coordinate closely with Sales, Product, Operations, Client Solutions, Technology, Legal, Compliance, Coverage and other stakeholders
• Provide regular implementation updates, establish the necessary governance and commercial controls, and escalate material issues to senior management promptly.
• Embed risk mitigation throughout implementation delivery, comply with applicable regulatory and compliance requirements, and identify, escalate and resolve risk, conduct and control matters effectively
• Coordinate client and internal testing, support new channel functionality, conduct client training and provide structured feedback on client requirements and enhancement opportunities.
• Track implementation issues through to resolution after go-live, respond to escalations from the Client Service and Relationship Managers
• Project Management: Prince 2 or PMP Certification preferred

Role Specific Technical Competencies

•    Project Management
•    Securities Services knowledge
•    Operational Awareness
•    Client Implementation and Onboarding

•    Digital Channels and Connectivity

About Standard Chartered

We're a global bank connecting clients to our differentiated network, offering growth opportunities in the world's most dynamic markets. Our strategy, which combines cross-border capabilities and leading wealth management expertise, helps us deliver our purpose - to drive commerce and prosperity through our unique diversity.

Over our 170-year history, and across a unique geographical footprint connecting Asia, Africa and the Middle East to each other and the world, we've built a bank like no other, with diverse capabilities and partnerships that set us apart.

What We Offer

• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies.
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global employee assistance programme, sick leave, mental health first-aiders and self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning.

Visit our careers website to learn more about us: www.sc.com/careers.

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