JOB SUMMARY

As the Head, Delivery Constructs & Enablement, you will be accountable for evolving the delivery operating model to unlock value realisation of organisational outcomes. You will drive the design and implement clear and scalable structures to support product and platform delivery, agility, and accountability.
This role requires a combination of strategic thinking, business acumen, change management, people management, and risk management skills to enhance overall delivery efficiency and alignment with organizational objectives.

In this role, you will partner closely with CIOs, Business Heads, and their respective teams and Delivery Coaches to plan and implement strategic initiatives in various domains, improving change delivery across Corporate and Investment Banking, Wealth and Retail Banking, Group Functions, and Support.
You are successful in this role when you meet agreed key performance indicators such as % alignment to product delivery model, constructs and role clarity, capability development

RESPONSIBILITIES

Strategy
·    Translate the bank’s product delivery strategy into a fit-for-purpose product delivery model constructs and enablement that supports speed, efficiency, customer centricity and value creation.
·    Utilise data and insights to build and evolve delivery constructs and enablement across Products and Platforms, ensuring that business cases for change are compelling and supported by clear evidence.
·    Develop and execute a comprehensive strategic roadmap for the Delivery Constructs and Enablement team.
·    Stay abreast of industry trends, best practices, and emerging technologies in delivery model design, team topologies, data-driven decision-making, and agile delivery.
·    Engage stakeholders on strategic alignment and capability gaps across business-critical initiatives.

Business
·    Engage stakeholders across Business, Technology and Operations to ensure consistent adoption and implementation of the model.
·    Own the delivery constructs and enablement roadmap and continuously evolve it in response to changing business needs, regulatory shifts, and market dynamics.
·    Present transformation progress and business cases with clarity and precision, fostering trust at senior leadership level.

Processes

·    Build and maintain a Delivery Model playbook that is actionable, modular, and aligned to different maturity levels.
·    Integrate guidance into existing governance forums and standards in the Bank.
·    Challenge and steer improvement of processes, governance, team design, org structure, funding models at the Group to improve delivery performance, productivity, and efficiency.

People & Talent

·    Provide strategic leadership, coaching, and mentoring to Delivery Constructs and Enablement team members and assigned Lead, Delivery Coaches.

INTERNAL 

·    Design and implement talent development programs, resources, and workshops on structural clarity, decision rights, and accountability across roles.
·    Foster a culture of continuous learning, innovation, and improvement among Delivery Coaches and stakeholders.
·    Exhibit strong leadership qualities, inspiring and guiding teams to achieve desired outcomes through effective communication and mentorship.

Risk Management
·    Proactively identify, assess, and mitigate potential structural and operational risks that may arise from organisational changes
·    Ensure compliance with relevant regulations, policies, and procedures related to Model updates and rollout.
·    Develop and maintain contingency plans to address unforeseen issues that may arise during the delivery process.

Governance
·    Speak up and proactively flag gaps and deviations to the key principles, Change Delivery Standards and Change Delivery Model as a Product Delivery Organization, and steer execution of improvement plans to address them

Regulatory & Business Conduct
·    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
·    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
·    Lead to achieve the outcomes set out in the Bank’s Conduct Principles 
·    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters

Key Stakeholders
·    T&O Management Team
·    Business or Function Management Team
·    CXO -1 / -2
·    Transformation Leads
·    Expertise Leads and COEs
·    Group Process Owners
·    Functional partners incl. HR, Risk, etc.

Our Ideal Candidate

• Bachelor's degree in a related field (e.g.Business Administration/Engineering/Computer Science)
• Relevant certifications in Agile methodologies and data analysis
• 10+ years of experience in leading and managing agile delivery teams in the banking or financial services industry (at least 5 years of which is driving transformation initiatives as a Director / VP level
• Strong understanding of data analysis, data visualization, and data storytelling techniques
• Proven track record in driving process improvement and change management initiatives
• Excellent communication, facilitation, and relationship-building skills
• Demonstrated leadership and people management experience in a matrix organization.
• Experience working with C-suite executives and managing multiple teams.
• Certifications related to strategy execution, enterprise transformation, and executive leadership is desired
• Courage to call out gaps in our ways of working and constraints to our Flow of Work i.e. “canary in the coalmine”,
• Mastery of data and insights to analyse and frame delivery performance issues i.e. “problem finding”,
• Leadership to drive solutions at multiple levels,
• Bias for action to take ownership and accountability of execution, and
• Executive presence to influence senior executive

Role Specific Technical Competencies

•    Team Design: The capability to design effective team structures, aligned to organizational strategy, fostering collaboration, role clarity, and delivery accountability.
•    Role Design: The skill to define roles and responsibilities that support product and platform operating models, ensuring clear accountabilities, minimized overlaps, and alignment to value streams.
•    Craftsmanship and Capability Uplift : The ability to build and mature professional capabilities within teams, establishing standards of practice, continuous learning, and technical excellence.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers