JOB SUMMARY
As the Head, Delivery Practices and Enablement, you will be accountable for defining, embedding, and sustaining high-performing delivery ways of working practices (Agile, Product, DevSecOps) across all Squads, Hives, Domains, and Programs within the organization. The role drives the strategic upliftment of delivery capabilities to enable business agility and predictable, customer-centric delivery outcomes. You will drive the development and implementation of standard practices, lead data-driven decision-making, proactively manage delivery risks, and foster a culture of continuous learning and improvement

This role requires a combination of strategic thinking, business acumen, change management, process optimization, people management, and risk management skills to enhance overall delivery efficiency and alignment with organizational objectives.
In this role, you will partner closely with CIOs, Business Heads, and their respective teams and Delivery Coaches to plan and implement strategic initiatives in various Domains, improving change delivery across Corporate and Institutional Banking, Wealth and Retail Banking, Group Functions, and Support.
You are successful in this role when you meet agreed key performance indicators such as squad / hive health, squad / hive maturity, and adoption rate of standard practices, and staff onboarding to delivery ways of working

RESPONSIBILITIES

Strategy
·    Utilise data and insights to develop and evolve the enterprise delivery ways of working practice strategy, ensuring that business cases for change are compelling and supported by clear evidence.
·    Develop and execute a comprehensive strategic roadmap for the Delivery Practices team.
·    Define success measure and KPIs (e.g. maturity index, adoption metrics) for sustainable practice uplift.
·    Stay abreast of industry trends, best practices, and emerging technologies in data-driven decision-making and agile delivery.
·    Engage stakeholders (ie. CXO -1 / -2) on strategic alignment and capability gaps across business-critical initiatives.

Business
·    Establish and maintain strong relationships with C-suite executives, business partners, and stakeholders to understand their delivery needs, expectations, and priorities and drive alignment on transformation priorities and capability development.
·    Act as a change catalyst to accelerate delivery capability uplift that meets business goals and customer outcomes.
·    Present transformation progress and business cases with clarity and precision, fostering trust at senior leadership level.

Processes
·    Oversee the development, implementation, and adherence to minimum standard practices for discovery and delivery across Squads, Hives and Programs.
·    Establish and maintain a coaching intervention model, cadence, and reporting rhythm for ongoing practice embedding.
·    Collaborate with stakeholders to proactively address delivery risks, issues, and opportunities for improvement, fostering data-driven decision-making. 

INTERNAL    

·    Challenge and steer improvement of processes, governance, team design, org structure, funding models at the Group to improve delivery performance, productivity, and efficiency.

People & Talent
·    Provide strategic leadership, coaching, and mentoring to the Delivery Practices team members.
·    Build and lead a high performing community of Delivery Coaches with a growth mindset and deep delivery practices expertise.
·    Foster a culture of continuous learning, innovation, and improvement among Delivery Coaches and stakeholders.
·    Exhibit strong leadership qualities, inspiring and guiding teams to achieve desired outcomes through effective communication and mentorship.

Risk Management
·    Proactively identify, assess, and mitigate potential risks related to ineffective practices, misalignment, or inconsistent adoption.
·    Ensure delivery practices support secure, compliant, and resilient delivery through integrated DevSecOps principles.
·    Develop and maintain contingency plans to address unforeseen issues that may arise during the delivery process.

Governance

·    Speak up and proactively flag gaps and deviations to the key principles, Change Delivery Standards and Change Delivery Model as a Product Delivery Organization, and steer execution of improvement plans to address them.

Regulatory & Business Conduct
·    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
·    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
·    Lead to achieve the outcomes set out in the Bank’s Conduct Principles 
·    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

·    T&O Management Team
·    Business or Function Management Team
·    CXO -1 / -2
·    Transformation Leads
·    Expertise Leads and COEs
·    Group Process Owners
·    Functional partners incl. HR, Risk, etc.

Our Ideal Candidate

• Bachelor's degree in a related field (e.g., Business Administration, Engineering, Computer Science)
• Relevant certifications in Agile methodologies (Product Owner, Agile Coach, Change Management) and data analysis (e.g., Data Analytics, Business Intelligence)
• 10+ years of experience in leading and managing agile delivery teams in the banking or financial services industry (at least 5 years of which is driving transformation initiatives (e.g. Project to Product, Enterprise Agile Transformation) as a Director / VP level)
• Strong understanding of data analysis, data visualization, and data storytelling techniques
• Proven track record in driving process improvement and change management initiatives
• Excellent communication, facilitation, and relationship-building skills
• Demonstrated leadership and people management experience in a matrix organization.
• Experience working with C-suite executives and managing multiple teams.
• Certifications related to strategy execution, enterprise transformation, and executive leadership is desired
• Courage to call out gaps in our ways of working and constraints to our Flow of Work i.e. “canary in the coalmine”
• Mastery of data and insights to analyse and frame delivery performance issues i.e. “problem finding”
• Leadership to drive solutions at multiple levels
• Bias for action to take ownership and accountability of execution, and
• Executive presence to influence senior executives

Role Specific Technical Competencies

•    Product Model Ways of Working : The ability to design, lead, and embed product operating model, focusing on cross-functional teams, continuous discovery, and customer-centric value-driven delivery.

•    Platform Ways of Working : The capability to define and operationalize platform strategies, enabling reusable, scalable services that empower product teams while maintaining platform health and governance.

•    Delivery Risks and Issues Management : The ability to proactively identify, assess, and manage systemic risks and issues affecting delivery, ensuring resolution paths are clear and preventive measures are in place

•    Change Management : The expertise in guiding and implementing organisational change to ensure smooth transitions and enhanced 

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers