JOB SUMMARY

The Head of Global Markets Operations Business Performance Management is a senior leadership role responsible for driving performance discipline, transparency, and continuous improvement across Global Markets Operations. The role owns the business performance management framework, including financial management, capacity and productivity analytics, service delivery metrics, and strategic performance reporting.

This role enables Operations leadership to make data-driven decisions, optimize cost and capacity, improve service outcomes, and align operational performance with Global Markets strategy.

What Success Looks Like
•    Clear, consistent, and trusted performance insights across Global Markets Operations.
•    Improved cost efficiency, productivity, and service outcomes.
•    Strong alignment between operational performance, strategy, and investment decisions.
•    High-performing, analytically strong global teams enabling Operations leadership.

RESPONSIBILITIES

Business
•    Design, implement, and own the Global Markets Operations performance management framework.
•    Establish consistent KPIs, metrics, and scorecards across trading, post-trade, clearing, collateral, client, and regulatory operations.
•    Ensure alignment between operational performance metrics, business strategy, and risk appetite.

Processes
•    Oversee operations financial management, including budgets, forecasts, cost allocations, and expense transparency.
•    Partner with Finance to manage headcount, run-rate, productivity, and cost efficiency initiatives.
•    Provide clear insights into cost drivers, unit costs, and return on investment for operational initiatives.
•    Lead capacity planning, demand forecasting, and workforce optimization across regions and functions.
•    Develop productivity and throughput metrics to improve utilization and scalability.
•    Support location strategy, sourcing decisions, and operating model optimization.
•    Define and monitor service delivery metrics, SLAs, and quality indicators across Operations.
•    Identify performance gaps impacting client experience, revenue enablement, or risk outcomes.
•    Partner with Operations leadership to drive remediation and continuous improvement initiatives.
•    Deliver high-quality management information, dashboards, and executive reporting for senior leadership.

•    Provide actionable insights, trend analysis, and scenario modeling to support strategic decision-making.
•    Ensure data accuracy, consistency, and transparency across performance reports.
•    Support Operations transformation initiatives by defining performance baselines and success measures.
•    Track benefits realization for automation, digitization, and process re-engineering initiatives.
•    Drive a culture of continuous improvement and performance accountability.

People & Talent
•    Lead, develop, and retain a global regulatory operations organization.
•    Build a strong leadership bench and succession pipeline.
•    Foster a culture of accountability, control ownership, and regulatory excellence.
•    Champion diversity, equity, and inclusion.

Risk Management
•    Establish governance forums to review performance, cost, and capacity outcomes.
•    Partner with Operations, Finance, Technology, HR, and Risk to align performance objectives.
•    Represent Operations Business Performance Management in senior leadership and strategy forums.

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders
•    Lead and develop a global Business Performance Management team.
•    Build strong analytical, financial, and data capabilities within the organization.
•    Foster a culture of ownership, transparency, and continuous improvement.
•    Champion diversity, equity, and inclusion.

Our Ideal Candidate

• Education - Bachelor’s degree in finance, business, economics, or a related discipline required.
• Advanced degree (MBA or equivalent) preferred.
• 15+ years of experience in Global markets operations

Role Specific Technical Competencies
•    Strong financial acumen and analytical capability.
•    Expertise in performance measurement, management information, and data analytics.
•    Ability to translate complex data into clear, actionable insights.
•    Experience supporting large-scale operational transformation
•    Demonstrated ability to engage effectively with senior management and regulators.
•    Strong judgment and ability to provide constructive, credible challenge.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers