Job Summary
• The role of the Global Head Conduct & Control, TB-Cash is to ensure effective risk identification, assessment, remediation, governance, and control effectiveness
• The role is responsible for key component parts of non-financial risk management and facilitation of a standardised, robust risk & control approach across TB-Cash.
• The role holder is responsible to provide informed, independent, and objective counsel to the COO, Operations and Business Head for TB Cash routinely and/or upon request, to make informed decisions to stop, restrict or continue business what to escalate & where to prioritise funding.
• The role holder is responsible for the aggregation and translation of the taxonomy of non-financial risks, providing reliable horizon scanning capability to make informed and/or anticipatory decisions to mitigate the impact of an unforeseen event e.g., geo-political, conduct, human capital, climate, reputational, cyber, in order to answer the ‘so what’ when these risks are identified.
• The role holder will operate as the Chief Product owner for the Cash related workstreams under the TB Sustainability Regulatory & Risk Programme and oversight of all risk and regulatory change in the wider TB-Cash Portfolio.
• Act as a focal point for all transversal TB NFR issues and initiatives pertaining to Cash
• Establish & drive consistent engagement model for regulatory change management between 2LOD, Enterprise Risk Management and the business.
• Address incidents, lead root cause analysis, and ensure remediation executed to prevent repeat incidents.
• Lead relationship with internal audit and compliance 2nd Line assurance, providing support for audit agenda and timely / quality remediation and findings.
Key Responsibilities
Strategy
• The role is responsible for key component parts of non-financial risk management for TB-Cash i.e. identification, assessment, governance, and control effectiveness. The role is also responsible for Leading Risk Remediation Activities
• Risk Managment– Provide support in the design and oversight of the framework to ensure appropriate prioritisation of all non-financial risk and regulatory initiatives and remediation through business NFRCs, Risk Forum, PgSC and QPRs, and measure progress against its strategy through the scorecard and appropriate governance forums.
• Governance - Provide coherent and consolidated status of Cash related risk management issues at TB NFRC and higher committees.
• Regulatory Engagement - Support TB-Cash COO, Operations and Business head for all NFR Group Committees and Regulatory engagements (PRA, Bafin, MAS, HKMA etc)
• Lead proactive risk identification for TB-Cash, on behalf of SMRs through Business Model Analysis (BMA), peer reviews and other assurance mechanisms where appropriate.
Business
• Demonstrate awareness and understanding of the wider business, economic and market environment in which the Group operates, and solid understanding of TB-Cash clients and business products.
• Keep abreast of industry trends and regulatory impacts and ensure the TB-Cash appropriately anticipates and adapts to address future developments.
• Partner with TB Cash MT & business leaders and 2LOD members to distil strategic objectives into concrete actions and plans, to enable the business to satisfy its risk and regulatory requirements efficiently and effectively.
Processes
• Work with each TB-Cash MT business units to design and implement appropriate oversight and escalation mechanism of NFR or risk forum.
• Drive continuous improvement of the operational efficiency and effectiveness of risk management processes, and improve efficiency and scalability, and hence improve profitability
• Risk Identification, this could be via an external/ internal event, first, second or third line internal reviews, regulatory reviews, audits. It could also be done via establishing intelligent KRIs. This is also identifying horizon risks such as the impact of future regulation.
• Risk Assessment – quantification of the risk level from the identified gaps.
• Risk Governance – need to put in place frameworks that ensure TB-Cash is following policies, standards, and risk management processes. Ensure to evidence effective risk management in line with the Senior Manager statement of responsibilities shared with the FCA.
• Risk Remediation – the solutioning of the risk and gaps, from scoping requirements and funding to delivering the remediation.
• Risk Monitoring – ensuring the controls are working as they are supposed to.
People & Talent
• Lead through example and build the appropriate culture and values. Set the appropriate tone and expectations for the team and work in collaboration with risk and control partners
• Ensure the provision of ongoing training and development of people, and ensure staff are suitably skilled and qualified for their roles and they have effective supervision in place to mitigate any risks.
• Employ, engage, and retain high quality people, with succession planning for critical roles.
• Review team structure and capacity plans in accordance with change in business structure and demand.
• Set and monitor job descriptions and objectives for direct reports and provide feedback and recognition in line with their performance against those responsibilities and objectives
• Be an example for others to follow regarding implementation of Ways of Working and Transformation.
Risk Management
• Ensure there is a framework for effective management of risk under the Group’s Risk Management Framework.
• Responsible for overall proactive monitoring & tracking of risk treatment plans for TB-Cash
• Provide updates to TB NFRC & CCIBRC on the following (but not limited to it) Quarterly Risk Assessment, and Risk Management Transformation update, and work with the TB-Cash business units, second line of defence and all relevant stakeholders as required to develop and implement appropriate remediation plans to manage risks
• Escalate risks to the TB NFRC and CCIBRC where the residual risks are outside agreed tolerance
• Monitor external risk events and lead internal assessment of the risks identified in the event
• Lead the Risk agenda for TB-Cash across the regions, along with ensuring targeted assurance reviews, and the proactive rippling of peer review and audit findings.
• Ensure there is a coordinated approach with key stakeholders centrally, regionally and in countries to increase transparency and share key learnings and best practice.
• Accountable for leading the TB Cash workstreams within the TB Sustainability Reg & Risk programme within TB Transformational Change, operating as the Chief Product Owner for TB Cash related remediation items. This responsibility includes close working alignment with TB-Cash CIOs and PD teams to prioritise the Incremental Change book of work to meet minimum standards to maintain the license to operate for TB-Cash. Specifics include:
• Provide inputs at the the Sustainability Refinement meetings to ensure optimal outcomes to address elevated and horizon risks.
• Manage the portfolio backlog for Cash, working with technology to ensure capacity allocation and delivery of all relevant work items for regulatory, risk and control items
• Propose and manage the identification and agreement of trade-offs across the Cash Reg & Risk portfolio to ensure urgent work items are taken in.
• Drive the Risk Index and setting targets for the Cash scorecard.
• Accountable for escalating any material risk issues or delays to 2LOD and senior committees where the agreed glidepaths are impacted.
• Drive the effective communication of the implementation of new developments, regulatory initiatives and policy rollouts to impacted TB-Cash staff and processes across regions. Any changes to processes or systems to support the initiatives need to be raised into the TB Sustainability Reg & Risk and IC books of work and for prioritization.
Governance
• Design, implement and maintain the risk, conduct & control reporting for TB-Cash
• Responsible, with the business heads, for maintaining a strong and appropriate first line risk and conduct environment across the business
• Present submissions to QPRs/NFRC for prioritisation of treatment plans, improvement actions and monitoring of risks as part of TB Sustainability Reg & Risk Programme.
• Monitor regulatory change risk profile across TB-Cash and report any risks/issues to relevant Risk Forum, NFRC(s), CCIBRC or GRC as required.
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the team to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients Effective Financial Markets Financial Crime Compliance The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
• TB MT, TB Cash MT, TB Cash Ops MT, TB Ops & NNM MT, TB COO MT, CCIB COO MT, TTO COO, TB NFRC, CCIB RC, Business QPRs / NFRCs
• Conduct, Financial Crime Compliance (“CFCC”) Regulatory Change Team
• Cash Technology TeamCISO – TB Cash
• Conduct, Financial Crime Compliance (“CFCC”) Advisory Teams
• Enterprise Risk Management
• Operational Risk, TB
• Business Operational Resilience leads
• Other Applicable Second Line of Defence Teams across Principal Risk Types
• GIA & External auditors
Our Ideal Candidate
• 10+ years industry experience in Risk Management.
• Masters or Bachelors degree
• Thought leadership and proven ability to lead and manage various teams globally and effectively collaborate with a wide range of stakeholders
• Comprehensive knowledge of risk governance frameworks & quality framework and processes
• Subject matter expertise in governance and related operations
• Knowledge of process improvement methodologies
• Proactive and positive with the ability to make good/sound decisions and use independent judgement
• Project and Program Management skills to monitor specific projects and take ownership of issues/ tasks.
• Knowledge of all segments in the Transaction Banking business and activities with a broad understanding of CCIB Banking business
• Ability to create effective work relationships across functions & borders
• Interpersonal skills in networking, influencing and decision taking
• Good presentation, time management, negotiation and influencing skills
• Excellent written & oral communication skills
• Can work independently to strict timeframes
• Focused, organised and results-oriented
• Experience of working with senior stakeholders. Ability to influence senior staff and offshore shared services teams and drive change agenda
• Assertive, tenacious and willing to challenge when required
• Knowledge of the Global regulatory environment and the ongoing developments
• Licenses and Certifications/accreditations (preferred but not essential)
Role Specific Technical Skills and Competencies
• Business Process Design
• Banking Products
• Planning: Tactical, Strategic
• Process Management
• Regulatory Environment - Financial Services
• Risk Management
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment Assessments
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