Job Summary

•  The Head – Diversity & Inclusion, TTO role is a strategic role that brings the Group’s D&I strategy, TTO’s Strategy 25 and TTO’s People Priorities together to strategize, engage, deliver, and drive results in Diversity, Equity & Inclusion in TTO. 
• The role is expected to extensively partner & collaborate with senior stakeholders in TTO and the Group, including TTO MT members and their direct reports; Employee Resource Groups in TTO / their representatives; TTO HR team and the Group D&I team to ensure alignment and delivery of TTO D&I long / short-term needs.
• Responsibilities also include partnering with the Global Head of Enterprise Technology and Global Head of End User Services to enable / accelerate Digital Inclusion for the Bank including Assistive Technology. 

Key Responsibilities

Strategy

• Set D&I plan for TTO aligned with Group’s D&I strategy, TTO’s Strategy 25 & TTO’s People Priorities to meet agreed outcomes and key performance indicators (incl gender diversity, talent group diversity, TTO’s inclusion index etc).
• Provide thought leadership / best practices from market-leading Tech / Operations / Transformation organisations on best practices in D&I that can be experimented / implemented in TTO
• Drive an outcome-led approach and execution to create positive lasting change in TTO around Diversity, Equity, and Inclusion
• Partner and consult to TTO D&I Council and Council Co-chairs to facilitate change in this space

Business

• Develop Digital Inclusion strategy for the Bank (including Accessible and Assistive Technology) and embed supplier D&I approach into TTO vendor management process
• Benchmarking external D&I best practice to identify new areas for advancing TTO D&I within the Bank
• Partner with key stakeholders to embed D&I into key TTO processes to ensure sustainable delivery, culture change and progress
• Partner with HR to design and deliver TTO-specific D&I programmes
• Ensure alignment with country / regional TTO teams so that TTO-wide programmes to maximise impact and avoid duplication
• Provide TTO related diversity input on competitive tenders and partner with clients to reach theirs and our diversity objectives

Processes

• Project manage and lead the development and implementation of key TTO D&I projects and programmes within our key target areas 
• Ensure that TTO D&I activities aligns with TTO business objectives and drives team performance and risk management at all levels from MT down to business unit level
• Build TTO D&I capability, design and implement training as required
• Build and manage strong relationships with key stakeholder groups to support on implementing the TTO D&I and wellbeing strategies including providing advice, encouraging engagement, producing key message documents, speaker notes, presentations, and providing regular progress updates (via a range of channels).
• Provide strategic inputs for presentations and updates for TTO MT, HoHR TTO, TTO D&I Council and other key stakeholders as appropriate. Draft such presentations and updates, as needed.
• Monitor, analyse, report on progress to achieve TTO D&I targets and build internal & external awareness of performance and progress as well as make recommendations that maximise impact.
• Represent TTO where appropriate on external forums and working groups, following the Group’s approval process

People & Talent

• Lead the team to deliver specific projects and deliverables as determined by TTO DE&I priorities
• Lead by example and build the appropriate culture and values.  Set appropriate tone and expectations from team and work in collaboration with relevant stakeholders, including risk and control partners.
• Develop and embed a high-performance culture in team with specific focus on capability, effectiveness, and productivity 
• Develop talent to ensure a high-quality succession pipeline at all levels and sponsor ongoing development activities that focus on the identified high performing and high potential individuals within the businesses 

Risk Management

• Support the effective implementation of Risk Management framework within the role remit
• Ensure effective processes are in place to identify, manage, monitor, and report risks
• Awareness and understanding of the main risks facing TTO (from a D&I perspective) and the role the individual plays in managing them

Governance

• Responsible to ensure TTO initiatives are not in breach of any local / regional / global restrictions / regulations
• Support the TTO D&I agenda in key forums such as the TTO operating forum and TTO Quarterly Conduct forum

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• TTO D&I Council
• TTO Management Team
• TTO HR team
• Group D&I team
• Other HR teams including Resourcing, People Capability, based on projects
• Global Head, Enterprise Technology
• Global Head, End User Services
• Regional CTOOs 
• TTO Employee Resource Groups / D&I spocs

Skills and Experience

• Strategic Thinking    
• Collaborating Globally    
• Influencing through Expertise    
• Effective Communications    
• Industry Knowledge    
• Planning: Tactical, Strategic    
• HR Legal and Regulatory Environment    

Our Ideal Candidate

• Education / Experience - Degree in Human Resources preferred
• Minimum 8-10 years’ experience in strategic D&I roles in a professional services / banking / consulting environment
• Training - Training in DE&I preferred
• Certifications - Certification in DE&I or relevant experience preferred

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.