Job Summary

This role could be based in Singapore or Hong Kong. When you start the application process you will be presented with a drop down menu showing all countries, Please ensure that you select a country where the role is based.

In this role you are expected to be an experienced team head who will be responsible to lead, own and drive three important and linked horizontal functions across CIB:
•    Operational Resilience where you will be ensuring that the CIB business has 
o    effective resilience maps and plans for its Important Business Services (IBS)
o    is closing any vulnerabilities against agreed group targets, and 
o    has effective means to measure and assess impacts against Impact Tolerances (ITOLs) for all the CIB IBS
•    Resolution & Recovery where you will be accountable for  
o    coordination and leadership on the assessment of business requirements and development and testing of playbook actions required in the event of resolution events
o    alignment with the targets and meeting the deliverables of Project Phoenix
•    Crisis Management where your role will require
o    operating across CIB leadership and with Global Resilience to build playbooks and testing approaches for any crisis or material adverse event and, 
o    in the event of any event occurring, to ensure that senior management is coordinated, kept aware of status, linked into global crisis handling programmes – and that the impact of any event on ITOLs is known and communicated
In all these elements of the role you will work with the CIB leadership team and COOs, coordinate with the relevant resilience and crisis teams in the COO group and more widely across the bank, including the Group functions.

Key Responsibilities

Strategy
•    Standard Chartered Bank is engaged in a significant programme of improvement in its approach to, and execution of, operational resilience and recovery. In this role you will be part of the CIB Non-Financial Risk and Controls organisation, charged with defining CIB’s strategic approach to Operational Resilience, Recovery & Resolution & Crisis Management in line with the business plans and business operations of the group. You will be reporting to the Chief Control Officer for CIB and will be part of a matrix organization that operates across vertical Business Risk Management (BRM) teams for each line of business (LOB) within CIB and key transversal risk themes that apply across the business as a whole. The role will link activity in each of the verticals to bring coherence, consistency and focus to the areas of resilience and recovery, and ensure effective and timely completion of key deliverables across the teams.

Business
•    The Candidate will ensure that CIB’s capabilities are resilient in practice and well tested against relevant ‘severe but plausible’ scenarios, that the regulatory engagement on behalf of the business clearly articulates the strategy and approach and articulates any open issues and plans for resolution. In this role you will ensure that the approach to recovery and resolution is clear, well-understood, and aligned with firm requirements. You will ensure that CIB management and operations are well positioned to respond to material crises and that in the event of a crisis occurring you will be a point of coordination between the LOBs and management to ensure clear communication, progress and direction is maintained.

Processes
•    The Candidate will support the effective deployment and documentation of Operational Resilience, Recovery & Resolution & Crisis Management processes in the firms systems of record, including the enhancement or supplementation of existing processes as necessary. You will work with the BRM teams to ensure that the relevant processes are defined, documented and operating effectively in the process inventory for each LOB.

People & Talent
•    The role will require you to develop and manage a small team of direct resources focused on resilience and recovery - as a people leader you will empower, manage, coach and mentor the team - holding team members accountable for strong performance management practices. You will also be accountable for identifying and coordinating all resources within the COO functions who are (or should be) performing Operational Resilience, Recovery & Resolution or Crisis Management activities and to connect them into one effective horizontal team operating across silos as a pan-CIB risk and control capability. In this you will partner with the LOB BRMs and the LOB COOs and operate broadly with T&O and other Group functions.

Risk Management
•    In this role you will be responsible to identify, articulate and mitigate the key risks related to Operational Resilience, Recovery & Resolution and Crisis Management; to ensure the relevant controls are designed, documented and operating effectively, and that the key risks are mitigated. You will be expected to drive improvement in risk identification, controls and management information in all these areas to ensure there is clear visibility to threats and clear evidence of progress and response. This will be particularly important in times of crisis when clear coordination and sharing of information will be an essential part of the expectations on this role.

Governance
•    In this role you will be required to ensure alignment with CIB’s governance standards, including around reporting and management information, and support the operating efficiency objectives of the business.

Regulatory & Business Conduct
This role will require you to operate to the highest standards. You will be expected to
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct.
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Lead the function to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
•    Support effective conformance with PRA/FCA Operational Resilience and Recovery & Resolution obligations, as well as those of regulators in other key markets for CIB.

Key stakeholders
•    CIB Leadership & Management Team
•    COO of CIB
•    CIB LOB COOs
•    Business Risk Management teams in CIB LOBs
•    Key Resilience leads in Technology & Operations
•    Group Resilience

Our Ideal Candidate

•    15+ years of experience in banking
•    Experience in process mapping
•    Experience in scenario testing and planning
•    Understanding of banking products, tools and systems
•    Familiarity with operational resilience rules and regulatory expectations
•    Familiarity with resolution & recovery rules and regulatory expectations
•    Experience in handling crisis events
•    Good communication skills
•    Ability to work under pressure in a complex and ambiguous environment
•    Collaborative skills

Role Specific Technical Competencies

•    Banking product knowledge
•    Business - governance & support
•    Facilitating effective coordination between business & function
•    Resilience regulatory and operational experience
•    Crisis Management 
•    Effective Communication 

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers