Job Summary

•    This role could be based in Singapore and Hong Kong. When you start the application process you will be presented with a drop down menu showing all countries, Please ensure that you select a country where the role is based.•    Standard Chartered Bank’s Corporate and Institutional Banking (CIB) division is embarking upon a multi-year journey to digitally transform its client and employee experiences across the entire client lifecycle. To achieve these ambitious outcomes, we are building a world-class team dedicated to driving innovation and excellence.
•    As the Client Lifecycle Management (CLM) Platforms Change Management Lead, you will play a pivotal role in this transformative journey. Your mission will be to ensure the programme wins the "hearts and minds" of our internal teams while significantly enhancing our client experiences through seamless and connected onboarding processes. You will be responsible for developing and executing comprehensive change management strategies that foster engagement, drive adoption, and ensure the successful implementation of our CLM transformation initiatives.
•    The Head of Change Delivery for Customer Lifecycle Management (CLM) Platforms will lead the strategic oversight and execution of all change delivery initiatives related to CLM platforms within Standard Chartered Bank (SCB). This role is pivotal in driving transformation, ensuring the successful implementation of CLM projects, and aligning them with SCB’s strategic goals and regulatory requirements.  

People & Talent

•    Lead, mentor, and develop a high-performing change management team, fostering a culture of excellence and continuous improvement.
•    Promote a collaborative and inclusive work environment that encourages innovation and professional growth.
•    Identify and address skill gaps within the team, ensuring team members have access to relevant training and development opportunities.
•    Support talent management initiatives by participating in recruitment, performance evaluations, and succession planning.

Key Responsibilities

•    Lead and oversee the change management activities for the global CLM transformation, aligning them with the strategic objectives of the bank.
•    Develop and implement comprehensive change management strategies and plans that maximize employee adoption and minimize resistance, utilizing the ADKAR model to guide the process, ensuring a smooth transition for all stakeholders.
•    Engage with senior executives to secure sponsorship and support for change initiatives, providing expert guidance and insights to influence decision-making.
•    Foster strong relationships with stakeholders across the organization, from C-suite executives to junior operations resources, to drive engagement, commitment, and collaboration.
•    Conduct impact analyses, assess change readiness, and identify key stakeholders to develop targeted change management plans that address specific needs and challenges.
•    Design and deliver effective training programs, workshops, and communication strategies to support the successful implementation of change initiatives, ensuring all teams are well-prepared and informed.  
•    Monitor and report on the progress of change initiatives, identifying and addressing potential risks and issues to ensure timely and effective resolution.
•    Serve as a trusted advisor and subject matter expert on change management best practices and methodologies, continuously seeking opportunities for improvement and innovation.
•    Ensure communication strategy is documented, socialised and understood by impacted parties, including multiple downstream consumers of CLM data.
•    Work closely with the Product & Testing teams to ensure product deliveries and testing requirements are communicated ahead of time for impacted user communities. Develop a strategy to bring user communities along the agile delivery journey prior to production rollout.

Risk Management

•    Identify, assess, and mitigate risks associated with change management activities to ensure successful implementation of transformation initiatives.
•    Develop and implement risk management plans that address potential challenges and obstacles, ensuring timely resolution.
•    Monitor and report on risk indicators, providing regular updates to senior management and stakeholders.
•    Ensure compliance with all relevant risk management policies and procedures.

Governance

•    Establish and maintain robust governance frameworks for change management activities, ensuring alignment with the bank’s strategic objectives.
•    Develop and enforce change management policies, standards, and procedures to ensure consistency and quality.
•    Provide regular updates and reports to governance bodies, including progress, risks, and issues related to change initiatives.
•    Ensure transparency and accountability in all change management activities, maintaining the highest standards of integrity and ethics.

Regulatory & Business Conduct

•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
•    Promote a culture of ethical behavior and compliance within the change management team.
•    Stay informed of regulatory changes and industry developments, ensuring the bank’s change management practices remain current and compliant.

Key stakeholders

•    CIB COO’s / Heads of Operations
•    Coverage Management Team / Business Heads
•    Coverage COO / CIO / DDCP Management Team
•    Transformation Leads across CLM and CLMT 
•    Relevant colleagues in Finance, Risk, Compliance, Audit, HR
•    Group Transformation Office
•    CIO Management and Tech Functional Team
•    Function Heads
•    Product Teams
•    Delivery Teams across CIB
•    Group Process owners

Other Responsibilities

•    Embed Here for good and Group’s brand and values in Singapore; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures

Our Ideal Candidate

•    20+ years of experience in delivering significant and complex change initiatives within the banking environment.
•    Relevant change management certifications (e.g., Prosci, ACMP, or equivalent) are required.
•    Demonstrated expertise in the ADKAR model of change management, with a proven track record of applying the methodology to successfully drive change initiatives.
•    Exceptional interpersonal and communication skills, with the ability to influence and engage stakeholders at all levels.
•    Proven track record of working effectively with C-suite executives and junior operations resources.
•    Comfortable with extensive travel to support global transformation efforts.
•    Strong analytical and problem-solving skills, with the ability to think strategically and execute tactically.
•    Highly adaptable and resilient, with the ability to thrive in a fast-paced and dynamic environment.
•    Certification - PMP, PRINCE2, or similar project management certification is highly desirable

Role Specific Technical Competencies

•    Strategic Thinking & Planning
•    Program & Project Management
•    Stakeholder Engagement & Mgmt
•    Industry Knowledge
•    Leadership & Team Development
•    Organizational Change Mgmt
•    Delivery Governance & Compliance 

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers