Job Summary

The Head of Sales Enablement is responsible for processes, systems & technology for frontline Affluent Banking job families within WRB. They will be required to identify, prioritise & execute initiatives that will optimise front line productivity & client experience, whether managed directly or executed through supporting functions. This role is required to (a) be Affluent Banking’s SPOC with an end-to-end view of material initiatives being rolled out to the frontline, (b) ensure suitability & strategic alignment, (c) manage delivery timelines to prevent scheduling overlap / resource conflict & (d) track adoption & core performance metrics. The priority job families for this position include Relationship Managers & Sales Leaders.

Responsibilities

Program Management

• Work with markets & functional partners to;
  • Identify opportunities to simplify & improve frontline processes, systems & technology. This could be through removal, automation, digitisation, process simplification or policy actions.
  • Identify material initiatives being rolled out to the frontline to ensure full view of initiatives, timelines & owners.
• Lead a working group to align & prioritise opportunities with SC strategy.
• Identify, escalate & resolve scheduling overlap or resource conflict to ensure focussed & impactful execution of priority initiatives.
• Track adoption & agreed performance metrics for key initiatives.
• Provide timely updates on progress, risks & dependencies to senior stakeholders.

Relationship Manager / Client Engagement (Affluent SPOC)

• Work with markets & functional partners to identify & deliver initiatives that will enhance RM & Client Engagement.
• Co-ordinate communication & information sharing across stakeholders (eg; product, technology & data teams) to ensure RM’s have a seamless, efficient & user-friendly frontline interface / desktop. Priority will be to create a clear multigenerational project plan split by functionality, market, timeline & delivery owner.
• User interface should leverage best practice & prioritise technology that will enhance the efficiency, experience & governance of interactions between Relationship Managers & their Clients. At a minimum this would include;
  • The RM’s portfolio view (NTB & ETB)
  • A detailed client view including individual portfolio, history, insights & opportunities
  • Workflow management including prioritised client campaigns, triggers & task lists plus client meeting preparation, client meeting tools (eg; simulations against CIP & CIO profile), client meeting summary / action tracking tools
  • Full view of productivity & performance against peers / scorecard
• Work with Customer Experience and Proposition teams to ensure frontline interface / desktop supports personalised, timely & high-quality engagement of clients.

Change Management

• Design and implement structured change management approaches to support the rollout of new capabilities & process changes.
• Develop training programs, playbooks & user guides to support impactful roll out of initiatives.
• Partner with Sales Leaders to embed adoption into day-to-day management, coaching & performance routines.
• Track adoption metrics & user feedback to drive continuous improvement & sustained behavioural change.

Governance

Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• Country WRB Segments
• Group Finance
• Group Affluent Segments
• Group Wealth Solutions
• Group Digital
• Group People Capability
• Data & Analytics
• Research & Insights
• Digital Sales & Marketing
• Marketing
• Business Risk Management team (BRM; for GPO role)
• Compliance

Our Ideal Candidate

• Bachelor’s degree or equivalent
• Exceptional stakeholder management. Comfortable partnering with senior business & platform leaders to align priorities & drive shared enablement outcomes.
• Advanced communication skills, including the ability to prepare & present clear, professional management presentations. Ability to communicate difficult concepts in a concise & simple manner.
• Agile, Lean Six Sigma, TQM or similar training with experience working in cross‑functional teams to deliver iterative, business‑led outcomes.
• Demonstrated experience managing a Program Management Office or similar
• Experience in understanding of RM / Sales Managers challenges & workflows. Strong grasp of the RM sales lifecycle & frontline pain points in a banking or wealth context.
• Proven experience delivering RM enablement / AI‑enabled solutions. Experience leading or supporting RM enablement platforms (e.g. CRM, performance dashboards), including involvement in AI initiatives within banking to enhance RM productivity, decision‑making & client engagement.
• Ability to translate RM needs into intuitive, outcome‑driven user journeys, applying human‑centred design to simplify complexity & improve RM effectiveness.
• Proven experience driving frontline adoption & behavioural change at scale.
• Strong analytical capability with experience in dashboards, data analysis & business case development
• Experience operating within structured governance & risk environments.

Role Specific Technical Competencies

• Business Orientation
• Business Analytics
• Competitive Environment
• Key Performance Indicators
• Planning – Tactical, Strategic
• Market Knowledge

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers