Job Summary

This role could be based in Singapore and India. When you start the application process you will be presented with a drop down menu showing all countries, Please ensure that you select a country where the role is based.

The Head of Cash Revenue Management is a technical leadership role responsible for the supporting, post-execution, and value-added technology services surrounding the core transaction stream. Leading a team of engineers, this role will ensure that liquidity reporting, billing engines, and exception management operate with absolute accuracy, continuity, and compliance with industry schedules.

•    Lifecycle Ecosystem Architecture: Own and evolve the technical platforms for payment investigations, exception management, fee/billing calculation engines, and intra-day liquidity reporting systems.
•    Operational Resilience & Service Continuity: Ensure high availability and fault tolerance across supporting services. Guarantee post-processing workflows, liquidity feeds, and billing cycles meet regulatory cutoff deadlines and internal operational risk targets.
•    Core Systems Integration: Oversee seamless technical integration between lifecycle services, core payment processing platforms, treasury operations, and ledger engines.
•    People Leadership: Build and direct a cohesive, multi-disciplinary engineering organization across global delivery hubs.

Key Responsibilities

Strategy
•    Execute the Cash Revenue Management technology strategy in alignment with the broader Payments technology vision and roadmap established by the CIO Payments.
•    Define and evolve the target-state architecture for investigations, exception management, billing, liquidity & deposit management, revenue management and liquidity reporting platforms.
•    Drive modernization and simplification of legacy lifecycle management systems through adoption of modern engineering practices, APIs, event-driven architectures and cloud-enabled technologies.
•    Establish strategic roadmaps for platform scalability, automation, data quality, observability and operational resilience.
•    Partner with Payments Platform, Treasury Technology, Transaction Banking and Architecture teams to ensure supporting platforms evolve in line with the future-state Payment ecosystem.
•    Identify opportunities to enhance client servicing, operational efficiency and revenue realization through technology innovation.

Business
•    Deliver and operate technology capabilities supporting investigations, payment exceptions, fee generation, billing, liquidity & deposit and revenue management services.
•    Partner with Transaction Banking, Cash Management, Treasury, Operations and Product stakeholders to ensure lifecycle services support client needs and business growth objectives.
•    Ensure billing and revenue engines accurately calculate, allocate and report revenues across products, clients and markets.
•    Support commercialization of cash management capabilities through scalable billing, charging and reporting solutions.
•    Drive continuous improvement of client servicing platforms supporting payment investigations, case management and operational transparency.
•    Enable real-time liquidity visibility and intraday reporting capabilities required by internal stakeholders and external regulatory obligations.
•    Provide technology leadership for strategic cash management and post-payment transformation initiatives.

Processes
•    Lead end-to-end engineering, support and operational processes for all Cash Revenue Management platforms.
•    Establish best-in-class software engineering, DevSecOps, Site Reliability Engineering and operational support practices.
•    Ensure investigation workflows, exception management processes, billing cycles and liquidity reporting services operate efficiently and within agreed service levels.
•    Implement automation across reconciliation, exception handling, billing calculation, monitoring and reporting activities.
•    Oversee integration between lifecycle platforms, payment processing engines, treasury systems, customer channels and finance systems.
•    Drive continuous process optimization to reduce operational effort, improve data quality and enhance client experience.
•    Manage platform dependencies, release governance, vendor relationships and service lifecycle activities.

People & Talent
•    Build and lead a globally distributed engineering and technology organisation supporting investigations, liquidity management and revenue management platforms.
•    Create a culture focused on engineering excellence, client centricity, ownership, operational discipline and innovation.
•    Attract, develop and retain engineering talent across software development, platform engineering, SRE, data engineering and operational technology disciplines.
•    Develop future leaders through structured succession planning, coaching and capability-building programmes.
•    Foster strong collaboration across technology, operations, treasury, product and business teams.
•    Promote agile ways of working, continuous learning and adoption of modern engineering practices.
•    Establish clear objectives, performance metrics and accountability frameworks aligned to business outcomes.

Risk Management
•    Own technology and operational risk management across the Cash Revenue Management technology estate.
•    Ensure liquidity reporting, investigation workflows, billing services and exception management platforms comply with internal policies, regulatory obligations and operational risk requirements.
•    Maintain effective controls ensuring integrity, completeness, timeliness and accuracy of financial and operational data.
•    Lead management of technology, operational resilience, third-party, cyber security and change delivery risks within the domain.
•    Ensure recovery capabilities, business continuity arrangements and disaster recovery plans meet agreed service objectives and regulatory expectations.
•    Drive proactive monitoring, telemetry and incident prevention capabilities to minimize service disruptions.
•    Partner with Risk, Compliance, Internal Audit and Cyber Security functions to maintain a strong control environment.

Governance
•    Establish governance frameworks ensuring lifecycle services operate within approved technology, risk and control standards.
•    Provide regular reporting to the CIO Payments and governance forums covering service health, platform performance, operational risks, resilience metrics and transformation progress.
•    Ensure platforms adhere to architecture standards, engineering policies, financial control requirements and regulatory obligations.
•    Lead platform governance forums focused on operational stability, data quality, billing integrity, service performance and modernization initiatives.
•    Maintain oversight of third-party vendors, managed service providers and strategic technology partners.
•    Coordinate audit reviews, regulatory responses and remediation activities across the technology estate.
•    Promote strong conduct, accountability and adherence to the Group's Values and Code of Conduct.

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group's Values and Code of Conduct.
•    Take personal responsibility for embedding the highest standards of ethics, regulatory compliance and business conduct.
•    Lead the organisation in achieving fair client outcomes through accurate billing, transparent investigations and reliable liquidity reporting.
•    Promote a culture where risk, control and regulatory matters are proactively identified, escalated and resolved.
•    Ensure supporting services operate in accordance with applicable financial crime, conduct, operational resilience and regulatory requirements.
•    Foster an environment of integrity, transparency and accountability across all teams.

Key stakeholders
•    Global Head of Transaction Banking
•    Global Head of Cash Management / Cash Product Management
•    Head of Payment Platform
•    Global Head of Cash & Payment Operations
•    Group Treasury / Liquidity Management
•    Risk, Compliance & Cyber Security (ICS) Leadership
•    Operations & Service Resilience Teams

Other Responsibilities
•    Embed Here for good and Group’s brand and values in Payments Platform. Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Skills and Experience

•    Payments Lifecycle Management
•    SWIFT & Payment Network Ecosystem
•    Billing & Revenue Management Platforms
•    Liquidity & Cash Management Technology
•    Platform Architecture & Distributed Systems
•    Financial Services Regulatory Landscape
•    Data & Reporting Platforms

Our Ideal Candidate

•    Strong engineering background in distributed software delivery and API frameworks.
•    Strong understanding of client needs and tailoring services to accommodate. 
•    Expertise in post-payment processing domains: investigations, SWIFT Case Management, billing/revenue engines, and real-time liquidity reporting.
•    Proven knowledge of operational risk management, recoverability frameworks, and strict industry clearing schedules.
•    Demonstrated leadership managing multi-regional engineering and operational technology teams.

About Standard Chartered

We're a global bank connecting clients to our differentiated network, offering growth opportunities in the world's most dynamic markets. Our strategy, which combines cross-border capabilities and leading wealth management expertise, helps us deliver our purpose - to drive commerce and prosperity through our unique diversity.

Over our 170-year history, and across a unique geographical footprint connecting Asia, Africa and the Middle East to each other and the world, we've built a bank like no other, with diverse capabilities and partnerships that set us apart.

What We Offer

• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies.
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global employee assistance programme, sick leave, mental health first-aiders and self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning.

Visit our careers website to learn more about us: www.sc.com/careers.

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