Job Summary

The Process Excellence team, part of Group Transformation Office, requires a Head of Process Taxonomy, to partner across the organisation (CIB, WRB, Functions and other support areas), supporting the development and the maintenance of a consistent and robust process universe for the Bank, interaction with senior management and Global Process Owners, Product Owners and Domain Owners to identify opportunities / challenges and drive transformational activities to simplify, digitise, standardise and automate key processes

Underpinned by our ambition and mission to standardise, simplify, and digitise the bank, the Process Excellence (PE) team plays an essential role in providing PE foundational capabilities across the enterprise, to identify challenges and opportunities, raise our transformation ambition and support relevant delivery activities relating to process optimisation (waste elimination, process simplification, digitisation and automation)

The role holder will partner with key CIB, WRB and Function stakeholders to identify opportunities to truly transform key processes, leveraging data and insights to raise SCB ambition to truly transform end-to end and transversally. The individual will build relationship and influence stakeholders, global process owners, product owners and domain owners to drive transparency, accountability and drive a culture of continuous improvements

In partnership with other relevant stakeholder groups, this role will ensure process universe is fit for purpose and allows key stakeholders to identify opportunities, make investment decisions to further optimise SCB core processes.

Key Responsibilities

Strategy:

• Works with senior leaders, Global Process Owners (GPO), Product Owners (PO), Domain Owners (DO), COO community and other key stakeholders to develop and maintain a consistent and robust process universe for the Bank
• Engages GPOs, POs and DOs to educate them on roles, responsibilities and ensure they deliver what is expected of them – ensuring SCB has the right people with the right skill set and competencies to drive transformation at scale and fulfil their obligations
• Influences senior stakeholders to raise SCB ambition to drive transformation end-to-end and transversally (COOs, Head of Operations, Head of Transformation). Ability to convince senior leaders, adapting style and flexing approach to lead to desired outcomes
• Builds relationship, trust and credibility across senior community and GPOs, POs and DOs
• Ensures the process universe is well maintained, linked to other relevant taxonomies (e.g. M7, service catalogue) and other systems to gather key relevant data points to make SCB process universe valuable and insightful
• Drives team members toward delivering on their commitments
• Creates feeling of cohesiveness and positive working environment with stakeholders and team members
• Conflicts and difficult interpersonal situations are tackled and dealt with effectively
• Demonstrates good technical PE capabilities and business understanding to influence effectively
• Leads the deployment and adoption of process universe capabilities to support senior management, COO community and other stakeholders
• Defines data and source systems required to link processes with data points that will allow to define level of maturity and identify areas of improvements / opportunities through various lenses (cots/FTE profile, risk & control, effectiveness, client and colleague experience)
• Understanding of other bank’s capabilities / industry relating to process universe and analytics
• Drives a culture of continuous improvements across Verticals (CIB, WRB and Functions) and Transversals (pan-bank transformation / internal process improvements)
• Demonstrates ability to influence, drive result and ‘get things done’
• Defines data and analytics required to make SCB process universe useful and insightful and manages the common tool for the Bank, articulating how process flows should be captured and documented
• Works with GPOs, POs, DOs and Technology to capture required data and link information to processes to generate analytics and insights (tactical and strategic approach)
• Conducts quality assurance to make sure processes are well documented and in line with guidance and agreed principles

Other key responsibilities will include:

• Stakeholder management
• People and talent management - managing talent and development. You will lead and supports a change in mindset, building a culture of continuous improvements within PE and SCB teams, agility, and accountability – supported by key metrics to measure delivery of desired outcomes and benefits (both financial and non-financial), ensuring everyone in the Bank are drivers and owners of outcomes. You will set effective metrics and standards, transparently communicating them to stakeholders - providing feedback and rewarding employees accordingly. 
• Risk Management - Identifies and resolves key risks and issues early in their existence as they related to process universe activities. Produces and manages documented, specific resolution action plans, actively seeking to close open items by working with risk/issue owner
• Oversight of processes & governanc
  • Defines initiative desired outcomes, benefits and measures of success defined in partnership with CIB stakeholders and SMEs, adhering to high-quality delivery standards
  • Builds and maintains initiative plans and schedules showing and accounting for internal and external dependencies
  • Proactively identifies and successfully manages any schedule issues and interdependencies with other projects with no unplanned delays to the project
  • Ensures resource requirements/forecasts are built into project schedule
  • Updates and reviews Lessons Learnt, both prior to and during each project and ensures that no previous mistakes are repeated

• Project Governance, Process and Standard
  • Responsible for ensuring SCB process universe adheres to guidance and best practices and increasing visibility of analytics, insights
  • Monitors process universe activities, prioritises the work and tracks progress, deliverables and outcomes across the team and stakeholder groups
  • Partners with Global Process Owners, Product Owners and Domain Owners, raising awareness and capabilities to drive process excellence mindset and culture of continuous improvements
• Communication/ Reporting
  • Contributes to, analyses and produces management information on regular cycles as required
  • Communicates status (including risks and issues) to stakeholders, PE team and other relevant stakeholders
  • Provides information that facilitates informed and timely decision making
• Financial Management
  • Manages project budgets and resource allocation, controls spending against the planned cost, analyses any variance and takes necessary corrective action to stay on Green status for Cost, provides timely forecasts and reporting as needed

Skills and Experience

Qualifications

• Significant experience in the project / programme / portfolio management space, supporting or delivering mid-large size, complex initiatives
• Knowledge of the Bank, in terms of key processes, stakeholder groups and other taxonomies (e.g. M7, service catalogue)
• Knowledge of process taxonomies, ORX, and process management tooling (ARIS tool to host the Bank’s process universe, host data points, generate insights and meaningful MI for senior management)
• Strategic thinking, ability to identify opportunities and translate this into roadmap and actionable plan
• Strong influencing and communication skills – oral, written and presentation. Proven success in communicating technical information in a simple way.
• A can-do attitude committed to doing what it takes to deliver. Diligent and detail orientated
• Growth mindset. Appetite, ambition and ability to experiment and learn quickly
• Excellent stakeholder management, presentation and communication skills. Establishes effective working relationships across the organisation – from senior management to individual teams
• A team player; multi-culturally aware with a proven ability to work in a global service delivery model, with onshore and offshore resources
• Confident and courageous to raise/escalate issues in a pro-active, professional, and timely manner
• Demonstrate understanding of and commitment to the Group’s core values

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.