Job Summary

•    Wealth and Retail Banking (WRB) aims to become the leading Cross-Border Affluent Bank and Wealth Manager, through strengthening our Affluent continuum, unlock network value via International Banking, accelerate Private Banking growth, and future proof our business with strong focus on risk, talent, underpinned by scalable digital platform and operational capabilities.

•    WRB will invest in building client-centric digital wealth and retail journeys that expands our wealth solutions and upgrade advisory capabilities, tailor our international propositions, uplift our ability to drive client upgrades and move along the client continuum, enhance our frontline enablers to support our growth in relationship managers, and strengthen our support functions in line with our growth aspirations.  

•    We are seeking a highly skilled Change Enablement Lead that is accountable for ensuring digital investments directly support the WRB business strategy in pivoting to Affluent.  The role drives traceability between outcomes, demand, and supply, creating visibility of how change initiatives delivery strategic value.  By embedding transparency on delivery performance across management, domain, hive, and squad levels, the role enables informed decision-making, prioritisation, and governance.  

•    This role champions a value-driven change culture, balancing agility with control, and ensuring that delivery aligns to strategic outcomes rather than activity metrics.  They build organisational capability in change enablement, foster collaboration across business and technology, and provide executives with confidence that digital investments are accelerating growth, strengthening competitiveness, and delivery measurable benefits.

Strategy

•    Drive alignment of digital capability investments to the affluent business strategy, ensuring clear traceability between outcomes, demand, and supply.
•    Champion a value-driven change agenda that prioritises business outcomes over activity-based delivery.
•    Shape the strategic roadmap for change enablement practices, embedding a culture of transparency and measurable impact across management, domain, hive and squad levels.
•    Act as a trust advisor to senior leadership on the effectiveness of digital investments in delivering strategic goals.

Key Responsibilities

Business

•    Ensure change initiatives are clearly linked to desired business outcomes, supporting growth and differentiation in the affluent customer segment.
•    Provide transparency on delivery performance, creating insights that allow informed prioritisation and decision-making across portfolios.
•    Partner with business leaders to identify demand, validate value cases, and monitor realisation of benefits from digital investments.
•    Partner with Digital leadership to translate business strategy into actionable change initiatives that accelerate time-to-value and strengthen competitive positioning. 

Processes

•    Establish and maintain frameworks for outcome-demand-supply traceability, enabling visibility across the entire investment lifecycle. 
•    Implement consistent performance measurement and reporting standards across management, domain, hive, and squad levels.
•    Embed lean governance practices that reduce bureaucracy while ensuring accountability and control.
•    Continuously improve change enablement processes to increase adaptability, predictability, and delivery confidence. 

People & Talent

•    Build change management capability across teams, fostering a culture of ownership, agility, and transparency. 
•    Enable squads, hives, and domains to understand and communicate how their work links to strategic outcomes.
•    Coach leaders and delivery teams on best practices in change enablement, outcome measurement, and value realisation.
•    Support talent development by promoting collaboration, learning, and mindset shifts toward value-driven delivery.

Risk Management

•    Proactively identify risks in outcome realisation, demand prioritisation, and supply alignment.
•    Establish transparent mechanisms for surfacing delivery risks and dependencies across portfolios.
•    Ensure investment decisions are made with consideration of both strategic opportunities and operational risks.
•    Promote early intervention through data-driven insights to protect delivery integrity and business outcomes.

Governance

•    Define and enforce governance structures that enable visibility, accountability, and alignment at management, domain, hive, and squad levels.
•    Drive consistent reporting on performance, outcomes, and value realisation to senior stakeholders.
•    Ensure compliance with organisational standards and regulatory requirements while enabling agility and speed.
•    Embed mechanisms for continuous feedback and learning to strengthen governance maturity over time.

Regulatory & Business Conduct

•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

•    WRB Digital Head
•    WRB CFO
•    WRB Digital Change Delivery and Enablement team
•    WRB Cost Management team
•    WRB Segment and Product Heads
•    WRB Cluster Heads
•    WRB Portfolio Team
•    Group Investment Management team
•    Relevant Functions in Risk, Compliance, Finance, Legal & HR
•    Programme/Project Accountable Executives and Managers

Other Responsibilities

•    Embed Here for good and Group’s brand and values in Wealth and Retail Banking.  Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Our Ideal Candidate

•    10 years of experience in leading large-scale change and transformation initiatives, ideally in financial services or digital-first organisations
•    Experience in embedding outcome-based planning, ensuring clear traceability from strategic objectives through to execution and value realisation.
•    Strong background in managing demand, supply, and investment prioritisation across complex portfolios.
•    Demonstrated ability to establish and scale frameworks for delivery performance management across multiple organisational layers
•    Skilled at bridging business strategy with technology delivery, ensuring digital capability investments create measurable business impact.
•    Experienced in influencing and partnering with C-suite, senior business leaders, and delivery teams to drive alignment and accountability.  
•    Expertise in building organisational change capability, fostering adoption of lean governance, and shifting delivery culture toward value-based outcomes.
•    Knowledge of risk management practices in change and transformation, with ability to balance agility, compliance, and control.
Education

•    Bachelor’s degree in finance, business, economics, or a related field (MBA or equivalent advanced degree preferred).
•    Relevant professional qualifications in Agile or Lean Portfolio Management (e.g., SAFe, LeSS, Disciplined Agile), Change Management (e.g., PROSCI, ACMP), Project and Programme management (e.g., PMP, MSP, PRINCE2), Business Architecture or Value Management (e.g., TOGAF, Value Stream Management)

Role Specific Technical Competencies

•    Change Governance Standards
•    Milestone Tracking
•    Benefits Lifecycle Management  

•    Strong leadership and team management skills with the ability to motivate, mentor, and develop talent.
•    Excellent communication skills, both written and verbal, with the ability to influence and engage stakeholders at all levels.
•    Excellent connected listening skills to establish strong understanding and trusted relationship with key stakeholders.
•    In-depth knowledge of change delivery best practice with strong ability to manage ambiguity. 

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers