Job Summary

The incumbent will be part of the Client Enablement team in Wealth and Retail Bank (“WRB”) Operations. This incumbent will lead transformation of the WRB operations to delivery scalability, operational efficiency and client experience globally with laser sharp focus on key focus markets. This will include working with Operations MT, Initiative leads, WRB country operations MT and journey responsible to work on the overall execution of WRB TC, IC and FFG book of work that defines the Ops transformation roadmap. 

The other element of the role is project management oversight and participate actively in the delivery of Operations Transformation roadmap

Key Responsibilities

• Responsible for identification, design, and execution of initiatives that will elevate client service delivery within the bank
• Tracking the portfolio of initiatives that will deliver on the vision with clear performance accountability; incumbent will be responsible for measuring milestones and progress updates
• Maintains project management standards, best practices, and processes to ensure projects are executed efficiently. Has the ability to analyse and execute optimum utilization to help achieve strategic objectives.
• Track project metrics, progress, and tasks of the Project/ Programme, including financial management, project planning, overall project governance and various management reporting 

Strategy 

• Manage and track execution progress of approved initiatives to drive the Transformation agenda.
• Leverage and actively use data and analytics to play a major role in transforming the client’s experience
• Ensures that programmes and portfolios are aligned with operational and strategic objectives 

Business 

• Maintain strong stakeholder engagement with Business, TTO, Risk & Compliance and Group Internal Audit to ensure alignment across stakeholder groups to support the Transformation agenda.
• Understands risks, business imperatives and business context when facilitating decision making impacted by the process re-design, create solution options and make recommendations.
• Ensure appropriate and insightful data and analytics that can drive business decisions

Processes 

• Understanding of the WRB process universe to appreciate horizontal delivery synergies
•  Continuously improve productivity and efficiency of operations and drive standardisation agenda for WRB Operations, maintaining rigorous cost and investment discipline across the business.
• Prepare reports, presentations, papers and review material to support discussions and decision making at various forums
• Supports continuous improvement and operational efficiency of processes to optimise operating model and employee experience.

People and Talent 

• Demonstrate and act as a role model of the Group’s values and culture in the region
• Lead and support a change in mindset, building a culture of client centricity, agility, and accountability through standardised metrics and measurement
• Set effective metrics and standards, transparently communicating them relevant stakeholders 

Risk Management 

• Independently identify key issues and initiate efforts to assess and drive resolution, working in collaboration with WRB Operations teams.
• Works with Program/ Project managers to manage & track risks, issues, impediments throughout the project life cycle and to follow up through its resolution.
• Risk control and governance: ensuring oversight and driving improvement in the control & resilience agenda.

Our Ideal Candidate

• 10+  years of experience in the financial services space with strong transformation and Programme Management background   
• Strong change management experience and proven ability to develop and execute transformation roadmaps  
• A Bachelor’s degree of equivalent 
• Training: PMP or Programme Management or Agile

Role Specific Technical Competencies 

• Manage Conduct 
• Manage Risk
• Business Facilitation
• Manage Change
• Management of Frontline Risk
• Business Governance & Support
• Strategy & Business Model
• Service Delivery & Operations Management

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers