Job Title Here Experience Director

Job ID: 000000123SC
Location: London, UK
Area of interest: Investment Banking
Job type: Permanent - Full Time
Work style: Hybrid Working
Opening date: 27-Sept-2022 Closing Date: 12-Oct-2022
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Title:  Lead, Wealth Solutions Operations Change Delivery and Enablement

33355

Singapore, SG

Operations
Regular Employee
Hybrid
2 Jul 2025

Job Summary

  • Wealth and Retail Banking (WRB) aims to become the leading Cross-Border Affluent Bank and Wealth Manager, through strengthening our Affluent continuum, unlock network value via International Banking, accelerate Private Banking growth, and future proof our business with strong focus on risk, talent, underpinned by scalable digital platform and operational capabilities. 
  • WRB business will invest to expand our wealth solutions (WS) and upgrade advisory capabilities, tailor our international propositions, enhance our frontline enablers to support our growth in relationship managers, and strengthen our support functions in line with our growth aspirations.  
  • This role will sit within the Group Wealth Solutions COO Change Delivery and Enablement team, supporting Head of Wealth Solutions Ops Change Delivery and Enablement, in partnership with key WS business stakeholders, COO and various functional stakeholders.
  • The role is responsible for enablement, change delivery and transformation across the Wealth Solutions COO (WS COO) team. This includes working closely with WS COO to define the vision, develop the roadmap as well as the execution.  The focus should be on innovation, enablement, and enhancing experiences for clients whilst ensuring the Wealth Solutions COO is scaling in an efficient manner (fit for growth, FFG)

Role Responsibilities

  • Key point of contact for Fit For Growth (FFG) of Wealth Solutions COO, including working with initiative owners and Hive leads to ensure project deliveries are effectively implemented across geographies, financials and costs incurred, benefits are appropriately managed. Also ensure risks are identified and mitigation plans are in place.
  • Timely escalate any potential project issues to team leader and actively follow up resolve the issues in an effective manner.
  • Financials and Business Management for WS COO globally including budgeting, financial analysis, risk and issues mitigation, and completion of Corporate plan and Business reinstatement exercises covering step ups / and budget transfers and Headcount management
  • Responsible for MIS/data dashboard delivery based on the agreed roadmap 
  • Responsible for bespoke business initiatives, such as Digital Asset enablement, AI related projects, People Development program etc 
  • Prepare reports, presentations and review material to support discussions and decision making at respective forums such as FFG, Finance etc. 
  • Support Initiative Leader in tracking consistent delivery metrics across Domain/Hive/Squad, aligned with internal and external benchmarks
  • Ensure appropriate and insightful data and analytics that can drive business decisions.
  • Maintain strong stakeholder engagement with Business, T&O, Risk & Compliance and Group Internal Audit to ensure alignment across stakeholder groups.
  • Continuously improve productivity and efficiency of Wealth Solutions and drives continuous improvements of the teams’ ways of working.
  • Support continued embedment of discipline in backlog management under FFG along with bespoke initiatives ( if applicable),drive robust prioritisations discussion keeping in mind intended key outcomes and capacity constraint (if any)  
  • Partner closely with One Delivery team in embedding best practices across the Wealth Solutions initiative
  • Lead and support a change in mindset, building a culture of client centricity, agility, and accountability through standardised metrics and measurement.
  • Demonstrate growth mindset, building a culture of client centricity, agility, and accountability through standardised metrics and measurement, ensuring everyone are drivers and owners of client outcomes
  • Embody the role of a constructive challenger, leveraging data/facts in facilitating the right discussion
  • Maintain awareness and understanding of the regulatory framework in which the Bank operates, and the regulatory requirements and expectations relevant to the role. 
  • Responsible for delivering effective governance as the first line of defence and collaborate closely with second and third line of defence to ensure well controlled ecosystem, meeting the requisite governance standards established within the Bank
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters

Our Ideal Candidate

Skills & Experience

  • 7+ years of relevant working experience in Banking domain in wealth management or capital markets or investment products
  • Solid knowledge of wealth products or capital markets products (Bonds/Equity/FX/Funds etc) and operational process flow
  • Proven track record in delivering large scale and complex changes, and embedding best practice
  • Experience working with cross-functional teams in a global and complex organization
  • Strong track record of large, complex business-technology delivery project
  • Understand core business processes and associated technical solution
  • The successful candidate will have strong business commercial sense and results driven purpose with a practical orientation to developing and maintaining an innovative mindset, and have a style that fosters teamwork and collaboration with all types of stakeholders and partners. 
  • Strong interpersonal and communication skills, with the ability to build and maintain relationships with internal key stakeholders 
  • Solid experience in Change Management; ability to adapt and act quickly to drive change by advocating innovative solutions 
  • Self-motivated team player, excellent analytical and problem-solving skills, with the ability to articulate and resolve complex operational issues 
  • Excellent written and verbal communication skills in English.
  • Proficiency in MS Excel, PowerPoint and Word is a must

Qualification

  • Bachelor’s degree in Finance, Economics, Accounting or a related filed; Engineering/Data/AI related degree also preferred
  • Relevant professional qualifications (e.g., CA/ACA/CIMA/CFA Preferred) 

Role Specific Technical Competencies

  • Wealth Solutions Product Knowledge
  • Change Management/Transformation 
  • Business Facilitation
  • Management of Risk
  • Business Governance & Support
  • Business and Data Analytic  
  • Strategy & Business Model 
  • Service Delivery & Operations Management

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

  • Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
  • Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
  • Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

  • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
  • Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
  • Flexible working options based around home and office locations, with flexible working patterns.
  • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
  • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
  • Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

33355