Job Summary

We are looking for a Digital Banking, Lead to drive the business-side delivery of digital capabilities across our key digital platforms which including Mobile Banking and Online Banking.

The role will be responsible for leading digital platform enhancements, improving customer journeys, ensuring platform usability and stability, and coordinating delivery across business, product, technology, UX, operations, risk and compliance stakeholders. Similar digital banking product leadership roles typically cover product roadmap ownership, customer journey improvements, agile delivery, UAT, stakeholder management and ongoing platform optimisation.

Beyond delivery, the candidate should be able to lead change and improve the way we work, including the practical adoption of digital tools, automation and improved delivery practices to strengthen efficiency, testing, documentation, stakeholder engagement and operational effectiveness. The role should help the team modernise how digital initiatives are planned, managed, tested and delivered, while ensuring appropriate governance, controls and responsible use of tools.

The ideal candidate should have a strong understanding of digital banking platforms, UX principles and customer journeys, with the ability to manage multiple delivery streams in an agile environment. Strong project management discipline, attention to detail, stakeholder management and change leadership skills are essential.

Key Responsibilities

•    Lead the business-side delivery of digital capabilities across which including Mobile Banking and Online Banking.
•    Ensure the stability, usability and quality of digital platforms, with a strong focus on customer experience, operational readiness and platform resilience.
•    Review and analyse digital customer journeys to identify gaps, improve usability and support continuous enhancement of digital experiences.
•    Review User Acceptance Testing, including test scenario review, defect validation, business sign-off and production readiness.
•    Work closely with Product Owners, Technology, UX, Operations, Risk, Compliance and other stakeholders to define, prioritise and deliver platform enhancements.
•    Translate business needs into clear use cases, user stories and business requirements for identified features and capabilities.
•    Operate within an agile delivery framework and support the delivery of the product roadmap, ensuring priorities are aligned to business value, customer impact and platform stability.
•    Maintain and publish regular platform roadmaps, delivery updates and prioritisation views for key stakeholders.
•    Drive practical improvements in how digital initiatives are planned, managed, tested and delivered across the team.
•    Identify opportunities to use digital tools, automation and workflow improvements to reduce manual effort, improve delivery quality and strengthen operational effectiveness.
•    Improve delivery discipline across backlog prioritisation, documentation, testing support, issue tracking, stakeholder updates and post-launch follow-through.
•    Lead adoption of better ways of working across the team, including clearer ownership, stronger governance, better use of data and more structured engagement with stakeholders.
•    Maintain regular engagement with key stakeholders to refine platform priorities, resolve delivery issues and ensure alignment across business and technology teams.
•    Track post-launch performance, customer feedback and operational issues to support ongoing optimisation of digital journeys.
•    Ensure all digital deliveries are implemented with appropriate governance, documentation, controls and readiness for frontline, operations and support teams.
•    Work with relevant governance, risk, data and technology teams to ensure new tools and working practices are adopted in a controlled and responsible manner.

Regulatory & Business Conduct

•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
•    Lead to achieve the outcomes set out in the Bank’s Conduct Principles.
•    Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) 

Our Ideal Candidate:

• 10 or more years of experience in digital banking product management, with strong delivery experience across mobile and online banking platforms.
• Proven ability to manage end-to-end delivery of digital capabilities, including roadmap planning, requirements, UAT, implementation and post-launch follow-through.
• Strong understanding of customer journeys, platform usability, digital adoption, operational readiness and platform stability.
• Able to work effectively with business, technology, UX, risk, compliance, operations, Client Care Centre and branch stakeholders.
• Strong governance and delivery discipline, with experience managing issues, risks, dependencies, documentation and implementation readiness.
• Passionate about improving ways of working through automation, process improvement, better use of data and adoption of digital tools.

Role Specific Technical Competencies

•    Future Proofing Skillsets (AI enablement)
•    Project Management
•    UX Knowledge
•    Communication and Presentation Skills
•    Understanding of Mobile App business and tech
•    Attention to detail
•    Analytical mind and problem-solving aptitude
•    Strong organizational skills 

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers