Job Summary

Lead and drive end to end Data Quality Issue Management and Resolution across CIB and downstream functions. Partner with business and functions to identify, risk assess, solution and prioritize remediation of data quality issues impacting the business and functions.

Key Responsibilities

Strategy

Awareness and understanding of the Group's and CIB’s business strategy and model as appropriate to data quality and issue management. In particular, the Group’s data strategy and associated programs and processes. 

Business

Identify linkages between data issues arising from the CIB business and the downstream impacts of these data issues. Understand the impact that Data Quality has on the business outcomes in particular ROTE, risk profile and cost targets. 

Processes

Establish a global Issue Management and Resolution process to ensure comprehensive identification, logging, triaging, risk assessment, solutioning and remediation of data quality issues end to end across CIB and supporting functions. Operate this process in a global context, working across global systems and processes, partnering with all impacted stakeholders. Ensure buy-in from all stakeholders to adopt the standard practices required of the process. Establish a mechanism for reporting on progress of issue management, defining and implementing key measurements and metrics. Drive efficiencies in this process by actively seeking feedback from process stakeholders and implementing process improvements. Work with stakeholders to ensure tooling to support the process is fit for purpose and drives process efficiency. 

People & Talent

Lead through example by building appropriate culture and values. Set the appropriate tone and expectations from stakeholders team and work in collaboration with risk and control partners. Ensure adequate training is provided to stakeholders where prevailing issue management processes and tooling are required to be used.
 

Skills and Experience

Risk Management

Apply group standard risk assessment frameworks and methodologies to accurately risk assess data quality issues arising from the issue management processes. Build in a dynamic assessment process to account for new information relating to issues. Ensure risk is escalated appropriately and accurately to the relevant forums not limited to Non-Financial Risk Committees. 

Governance

Provide ongoing oversight and assurance of the issues management processes, leveraging existing governance structures to report issues and breaches of process. 

Regulatory & Business Conduct*

•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
•    Lead the CIB Issue Management and Resolution process] to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] * 
 

Key stakeholders

•    CIB business 
•    CIB COO teams
•    CIO teams
•    Chief Data Office
•    Compliance 
•    Risk 
•    Finance

Other Responsibilities

•    Wider Data Management and Data Governance activities relevant to the CIB data agenda as required. 
 

Our Ideal Candidate

• 8+ years of Proven experience within the banking or financial services industry.
• Experience in data quality management
• Strong understanding of data governance frameworks
• Knowledge of Banking processes is essential.
• SME knowledge of at least some functions within the CIB domain
• Manage multiple stakeholder groups including Business Users, Technology, Risk, DDOs and GPOs.
• Act as the gateway for data quality issues entering the CIB domain, confirming ownership and priority
• Understanding of the bank’s change management processes and systems and how to move an issue through all stages
• Drive the remediation of DQ issues through all stages of lifecycle: Capture, prioritization, analysis, solutioning and delivery
• Experience with designing strategic solutions to data issues, in collaboration with technology.
• Good grasp of Project Management
• Strong prioritization and organizing skills matched with the ability to manage stress, time, and change effectively
• Strong problem solving / analytical skills
• Excellent communication skills – oral, written and presentation
• High level of attention to detail with the ability to identify areas of focus for solution design and implementation
• Good presentation, time management, negotiation and influencing skills

Role Specific Technical Competencies

• Business Analysis
• Solution Design and Delivery
• Data Quality Management
• Data Governance
• FM Process and Systems
• Client Data Process and Systems
• Accounting and Risk Concepts
• Stakeholder Management
• Change Management
• Operational Process Change

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers