JOB SUMMARY

As a lead in the PvB Platform and Service Delivery team, the individual must drive meaningful change to bring benefits to clients and frontline staff. The scope include client and frontline platform enhancements, including digital and AI use cases as well as process improvements to bring higher efficiency and effectiveness into the Private Bank’s operating model. 

RESPONSIBILITIES

Strategy

•    Ensure that we have a clear roadmap of platform and process related changes, with realistic timelines and dependencies. 

•    Ensure this is well communicated internally and with key stakeholders, bringing clarity on delivery and benefits to the business.

Business

•    Ensure sound business case for all major developments, prioritising those that maximise value for clients and frontline. 

•    Drive efficient use of capacity within the team and with key stakeholders, so there is no wastage and throwaway efforts. 

•    Drive key projects to high standards on quality and timeliness of delivery, ensuring that all changes are well tested and suitable for rollout prior to rollout.

Processes

•    Have a clear pulse of the ground when it comes to process related pain points, and develop a clear view of the most critical changes need to improve processes and alleviate our hotspots

•    Drive process improvements working with key stakeholders in operating office

•    Ensure that process design takes into account client and frontline needs as well as challenges, ensuring the redesign brings significant improvement to current state of affairs

People & Talent

•    Collaborate closely with the Process and Service Delivery team members as well as key stakeholders such as CSMs, Operating Office and One Delivery teams – to drive the right enhancements for the private banking business

Risk Management

•    Drive the delivery of key initiatives in a safe and well-controlled manner and on an end-to-end basis

•    Drive effective management of operational risks in compliance with applicable internal policies, and external laws and regulations

Governance

•    Drive all initiatives in a well governed manner, keeping track of timelines, deliverables and accountabilities. Ensure proper documentation of all initiatives in a clear and well understandable manner. Escalate on a timely basis any delays of overspends that may need clear communication and attention. 

Regulatory & Business Conduct

•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 

•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

•    PvB Front office – RMs, CSMs, IAs and their leaders

•    One Delivery teams

•    COO and Operations teams 

Other Responsibilities
•    Embed Here for good and Group’s brand and values in Private Bank; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions 

Our Ideal Candidate
•    Education     Bachelor’s degree
•    Languages     Business Communication

Role Specific Technical Competencies
•    Project and Programme Management
•    Stakeholder Management
•    Analytics

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.