Job Summary

•    The COO, Fraud Risk is responsible for leading the strategic, operational, and governance agenda for both internal and external fraud risk management across WRB. The role ensures that the bank maintains robust fraud prevention, detection, response, and recovery capabilities, while delivering a strong control environment that protects clients, the franchise, and the bank’s financial and reputational interests.

Fraud Risk Strategy & Management
•    Own and execute the global, holistic WRB external and internal fraud risk management strategy, aligned to business priorities, client experience, and growth ambitions. Conceptualizing, implementing and continually improving the operating model and framework across the bank's network for fraud risk management, ensuring clear accountability across the first and second lines of defence.
•    Translate the Bank’s fraud risk appetite into clear operating standards, controls, and performance measures for WRB. Ensure fraud losses are within the approved fraud risk appetite for WRB.
•    Set global direction for fraud prevention, detection, investigation, recovery, and customer remediation across WRB. Use client feedback and complaint insights to continuously improve fraud controls and processes. 
•    Ensure lessons learned from fraud incidents are translated into sustainable control improvements.

Operational Fraud Risk Management
•    Maintain end-to-end accountability for fraud risk across WRB products and channels, including deposits, cards, payments, digital banking, lending, and emerging propositions. Partner with the Global Head, Operations, WRB in ensuring the Fraud Risk Surveillance Centre delivers on its SLAs to the markets it serves. Ensure global systems, capabilities and processes are fit for purpose and are implemented as per expected standards across our footprint. Ensure oversight of performance of Operations team with agreed set of KPIs that are reviewed on a regular basis. 
•    Ensure robust fraud controls are embedded across the customer lifecycle, from onboarding to transaction monitoring and post-event recovery. Oversee fraud loss management, root cause analysis, and sustainable control enhancements.
•    Ensure timely identification, escalation, and resolution of material fraud events and trends. Ensure consistent handling of internal fraud incidents, including investigation, documentation, and regulatory reporting where required.
•    Proactive in seeking regular assurance that the FR teams globally are performing to an acceptable risk and control standard.
•    Act quickly and decisively when any risk and control weakness become apparent and ensure they are addressed within an appropriate timeframe and escalated through the relevant committees.

Key Responsibilities

Transformation & Change Delivery
•    Lead strategic initiatives to strengthen fraud risk capabilities, including transformation programmes, process redesign, automation, and control modernisation. ranslate regulatory expectations, internal audit findings, incident learnings, and business priorities into executable change agendas.
•    Lead the deployment and continuous enhancement of fraud detection and prevention capabilities, including rules-based systems, analytics, automation, and AI-driven solutions.
•    Partner with technology and data teams to ensure fraud platforms are resilient, scalable, and fit for evolving fraud typologies.
•    Drive measurable improvements in fraud outcomes, false positives, customer friction, and operational efficiency.
•    Drive collaboration between fraud surveillance operations, investigations, business teams, and technology teams to strengthen end-to-end control effectiveness.

Governance, Reporting & Regulatory Readiness
•    Own fraud risk governance, including management information, loss reporting, and executive-level dashboards.
•    Ensure readiness for regulatory reviews, audits, and supervisory engagement related to fraud.
•    Act as the senior retail fraud representative in internal governance forums, providing clear, transparent reporting to senior management.

Collaboration & Risk Partnership
•    Work closely with Second Line Risk, Compliance, and Internal Audit to ensure alignment with policy, regulatory expectations, and independent oversight.
•    Partner with Products, Operations, Digital, and Customer Experience teams to embed fraud controls by design.
•    To continually digitize the fraud risk strategy and operations to ensure that end-to-end FRM processes are performed with no or minimal manual intervention.
•    Lead cross-functional responses to emerging fraud threats and industry-wide events.

Leadership & Culture
•    Promote a strong risk and conduct culture in relation to fraud awareness, accountability, and client protection.
•    Lead and develop a global fraud organization, building strong capabilities, succession, and talent pipelines.
•    Set a clear tone of ownership, accountability, and customer focus within the First Line.
•    Champion fraud awareness and education across the retail business.

Regulatory & Business Conduct 
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Support the WRB COO to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
•    Drive the WRB conduct agenda globally and across regions, ensuring that Group and regulatory expectations are met across the entire WRB business.

People and Talent 
•    Champion and act as a role model of the Group’s values and culture  
•    Lead and support a change in mindset, building a culture of client centricity, agility, and accountability through standardised metrics and measurement, ensuring everyone in Operations are drivers and owners of client outcomes.
•    Set effective metrics and standards, transparently communicating them to team members, providing feedback and rewarding employees accordingly. Set the appropriate tone and expectations for the wider team.
•    Employ, engage, and retain high quality people, with succession planning for critical roles.
•    Ensure team structure/capacity is reviewed to enable delivery of client outcomes. 
•    Ensure the provision of on-going training & development, ensure that direct reports are suitably skilled and qualified for their roles and that they have effective supervision in place to mitigate any risk.

Key stakeholders
•    CEO, WRB
•    COO, WRB
•    Global Head, Operations, WRB
•    WRB COO and Operations Management Team
•    WRB MT
•    Functional Partners including T&O, Risk, Compliance, HR, Finance, Legal, Audit, CFCC etc. 
•    Key Functions involved in related projects, including Legal, CFCC, Tax, Finance, Risk and Treasury

Other Responsibilities
•    Embed Here for good and Group’s brand and values. Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Skills and Experience

•    Fraud Risk Management
•    Business Acumen
•    Financial Crime Compliance
•    Policies and Standards (relevant CFCC and others)
•    Cross-functional Collaboration
•    Process Management 
•    Understanding Customer Needs

Our Ideal Candidate

•    Degree qualified with at least 20 years in banking, specifically experience in managing large complex and diverse teams. 
•    Extensive experience in fraud risk, business risk, operational risk, financial crime, controls, or related roles within banking or financial services.
•    Strong understanding of fraud typologies, fraud controls, customer journeys, and digital/payment-related risk environments. 
•    Demonstrated experience in leading large-scale risk or control transformation programmes. Experience implementing advanced fraud analytics, AI/ML, or real-time monitoring solutions.
•    Relevant professional certifications (e.g., CFE, CAMS) preferred.
•    Highly strategic, consultative and solution oriented with the ability to assess and understand SC business & organisational issues/requirements.
•    Strong execution capability, high discipline with excellent decision skills
•    Strong relationship management skills. Strong ability to manage and effectively influence multiple stakeholders including senior management
•    Strong analytical capability
•    Very strong verbal and written communication and presentation skills i.e. PowerPoint, Excel
•    Strong team orientation. Ability to work effectively in cross-cultural, cross-geographical, matrix environments
•    High level of responsiveness, sense of urgency; ability to operate in a highly pressurised & dynamic environment
•    Strong drive for results, ability to plan, track and follow through to deliver an aggressive project plan and Role model for the Bank’s valued behaviours, particularly around integrity and confidentiality

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.