JOB SUMMARY

We are seeking a dynamic and results-driven leader to join our Wealth and Retail Banking (WRB) Operations team.

The successful candidate will play a pivotal role in executing Project Phoenix, which aims to enhance the Group’s ability to plan for and execute a resolution or restructuring as part of the Bank of England's (BoE) resolvability assessment. This individual will assist WRB in embedding a new services taxonomy and operating model, documenting contingency plans for key supplier relationships, devising playbooks for various business scenarios including both wind-down and divestment outcomes, and contributing to extensive simulation activities across multiple geographies and operational assets, including people, technology, and financial market infrastructure.

The role will be offered on a fixed-term contract until the end of December 2026. 

RESPONSIBILITIES

Strategy
•    Develop a clear roadmap to support the WRB Phoenix agenda in line with overall programme objectives and priorities. 
•    Contribute to the successful delivery of multiple sub-streams by focusing on timely execution and measurable impact and remediation where applicable. 
•    Use data-driven insights, market analysis, and risk assessment to inform decisions and prioritise initiatives.

Business
•    Cultivate strong relationships with stakeholders across operations, technology, and the business to enhance collaboration.
•    Partner with cross-functional teams to clarify objectives, define business requirements, and develop business cases for each project.  
•    Identify innovative solutions to address business challenges, improve client service, and enhance operational efficiency. 
•    Monitor and evaluate key performance indicators (KPIs) to measure success and identify areas for improvement. 

Processes
•    Lead process re-engineering efforts to mitigate risks, improve controls, and increase operational efficiency. 
•    Foster a culture of continuous improvement by encouraging innovation through regular feedback and adaption. 
•    Establish clear communication channels with stakeholders to address concerns and assess project outcomes. 
•    Maintain a central repository of relevant initiatives to track progress, ensure transparency, and facilitate comprehensive status updates. 

People & Talent
•    Ensure that team members are well-qualified with appropriate supervision and succession planning in place. 
•    Focus on talent acquisition, retention, and development by promoting creativity and high performance.  
•    Provide continuous feedback, training, and professional development opportunities, where applicable, 
•    Uphold the Group’s values and act as a role model for ethical behaviour and collaboration.

Risk Management
•    Continuously monitor and assess portfolio risks, escalating emerging issues and trends as required. 
•    Champion the early identification of risks to mitigate potential impacts. 
•    Ensure adherence to Group policies, standards, and regulatory requirements. 
•    Support regulatory engagements, audits, and inspections with clear and detailed responses.

Governance
•    Represent WRB Operations in committees and working groups by contributing insights and influencing outcomes. 
•    Strengthen the control environment through effective stakeholder engagement and constructive challenge. 
•    Effectively communicate risk, issues, and solutions to diverse audiences, including non-specialists. 

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.

Key Stakeholders
•    WRB Phoenix Team
•    Group Resilience 
•    Phoenix Programme Team
•    Country and GBS Operations
•    Product Owners 
•    Business Product teams 
•    Functional Partners, including Technology, Risk, Compliance, HR, Finance, Legal, and Audit 

Other Responsibilities
Embed Here for good and Group’s brand and values in CIB Operations. 
Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Our Ideal Candidate
•    15+ years of experience in the banking industry with an advanced degree in a relevant field.
•    Proven expertise in risk management, Wealth and Retail Banking, and operational improvement. 
•    Demonstrated success in navigating complex environments, and delivering impactful results. 
•    Exceptional stakeholder management skills with a proven ability to influence senior leadership and drive decision-making. 
•    Strong analytical, problem solving, and organisational skills, adept at managing competing priorities. 
•    Excellent communication and interpersonal skills with the ability to convey complex ideas to diverse audiences. 
•    Strategic thinker with a results-driven mindset, capable of aligning initiatives with broader organisational goals. 
•    Advanced proficiency in MS Project, Word, Excel, and PowerPoint. 
•    Education - Advanced Degree
•    Languages     Business Communication

Role Specific Technical Competencies
•    Project Management 
•    Manage Change 
•    Risk Management 
•    Business Facilitation

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers