JOB SUMMARY

The Process Analyst will drive the identification, definition, optimisation, and ongoing monitoring of critical cross functional business processes. The role supports scalable, efficient, and resilient operations across the organisation, and contributes to the adoption of common process simplification as a strategic enabler. The analyst will work closely with multiple business stakeholders to understand current challenges, define future-state solutions, and ensure consistent implementation and governance.

RESPONSIBILITIES

Strategy
•    Contribute to the development of the operations strategy by embedding process simplification into business transformation initiatives.
•    Support alignment of operational initiatives with strategic priorities across business units.
•    Identify improvement opportunities that drive operational excellence and transformation.

Business
•    Ensure business processes are aligned to support consistent, scalable delivery across teams.
•    Work with various stakeholders to deliver process design that enables business efficiency.
•    Assist in translating business objectives into actionable process improvements that support long-term outcomes.

Processes
•    Lead and support the documentation and mapping of existing and future-state processes.
•    Apply process modelling standards and tools to enable consistent and repeatable documentation.
•    Develop process metrics and monitoring mechanism to assess effectiveness and adoption.
•    Introduce process automation and simplification opportunities in alignment with business goals.

People & Talent
•    Collaborate with functional and cross-functional teams to embed process thinking into day-to-day activities. 
•    Contribute to capability building by sharing knowledge of process methodologies and tools.
•    Provide training and support to stakeholders in adopting new or revised processes.

Risk Management
•    Ensure processes are designed and implemented in compliance with operational risk frameworks.
•    Identify and mitigate risks associated with poor process design or execution.
•    Support audit and compliance requirements through thorough documentation and controls.

Governance
•    Maintain accurate, up to date process documentation and repositories.
•    Support implementation of governance models for process ownership and lifecycle management.
•    Enable transparency and accountability through robust documentation and reporting practises.

Regulatory & Business Conduct

•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. 

Key Stakeholders

•    Global Head, Networks & Security Architecture
•    Head of Network Platforms
•    Head, Network Architecture & Automations
•    Business, Product & Functions 
•    T&A – Chief Architects 
•    Project & Delivery teams

Our Ideal Candidate

• 3+ years experience into Process Analysis
• Identify and eliminate process bottlenecks, duplication and legacy complexity through practical redesign. 
• Champion “fit-for-purpose” governance by aligning architecture principles with practical operational outcomes.
• Create process models, service blueprints, and governance frameworks that bridge technical depth and business usability
• Establish metrics and KPI for process effectiveness, ensuring data-driven continuous improvement\

Role Specific Technical Competencies

•    Enterprise IT Architecture
•    IT Standards, Procedures & Policies
•    IT Governance
•    Information Management
•    Service Excellence
•    IT Service Improvement
•    IT Service Change Management
•    IT Architecture
•    Implementation

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers