Job Summary

•    The Product Owner – CLMT Document Management is accountable for establishing and delivering a fit for purpose Document Management capability across the Client Lifecycle Management (CLM) domain.
•    The Product Owner defines and drives the product vision, roadmap, and backlog for Document Management, including document taxonomy, inbound and outbound document handling, automated classification, data extraction, document storage, and integration of document derived data into CLM workflows. The role partners closely with Technology, Architecture, Operations, Legal, Compliance, Financial Crime Risk, and other stakeholders to ensure the capability meets regulatory, operational, and business requirements across markets.

Key Responsibilities

Document Management Strategy & Vision
•    Own and articulate the product vision and roadmap for the CLM Document Management capability, aligned to the CLM future state, regulatory obligations, and enterprise architecture direction.
•    Lead the transition from manual, document centric processes to a structured, data enabled , and automated document management model.
•    Act as the single point of accountability for the business value delivered through Document Management, including efficiency gains, risk reduction, improved data quality, and enhanced client experience.
Document Taxonomy & Classification
•    Establish and maintain a clear, consistent document taxonomy for all CLM r elated documents, covering inbound, internal, and outbound document types across the full CLM lifecycle.
•    Ensure the taxonomy supports regulatory, operational, and reporting needs, including auditability, traceability, and retention requirements.
•    Own the rules, standards, and governance for document classification and metadata, ensuring consistent application across markets and processes.
•    Ensure inbound documents are correctly categorised in line with the defined taxonomy, reducing reliance on manual intervention over time.

Automation & Intelligent Document Processing
•    Drive the implementation of a solution that can automatically suggest or determine document categorisation, leveraging technology capabilities such as rules based  logic and intelligent automation.
•    Own the requirements and prioritisation for automated extraction of structured data from client documents, reducing manual data capture and re keying.
•    Ensure extracted data is accurate, traceable back to source documents, and fit for use in downstream CLM processes.
Data & Platform Integration
•    Work closely with Technology and Architecture teams to define and deliver a solution for the storage of documents and extracted data, ensuring alignment with enterprise content, data, and security standards.
•    Ensure structured data captured from documents has persisted, governed, and accessible alongside the documents themselves.
•    Ensure document derived data is integrated into CLM case processing, workflows, and decisioning, enabling straight through processing where possible.
•    Identify and manage dependencies with upstream and downstream systems across the CLM ecosystem.

Outbound Document Management
•    Establish and own a library of required outbound documents across the CLM lifecycle, including: 
o    Standard templates
o    Clause libraries
o    Jurisdictional and regulatory variations
•    Define and maintain the business logic that determines which documents are generated, sent, and stored, and when, as part of onboarding, periodic review, and other CLM events.
•    Ensure outbound document generation is consistent, controlled, and auditable.
Agile Delivery & Backlog Management
•    Own and continuously refine the Product Backlog for Document Management, ensuring items are clearly defined, prioritised, and aligned to the roadmap.
•    Translate regulatory, business, and operational requirements into business initiatives, epics, features, and user stories.
•    Collaborate closely with delivery squads during refinement, sprint planning, and delivery to provide timely clarification and prioritisation.
•    Ensure the team always has a sufficient pipeline of well prepared work aligned to agreed objectives.

Stakeholder Engagement
•    Engage proactively with CCIB business stakeholders, CLM Operations, Technology, Architecture, Legal, Compliance, Financial Crime Risk, Operational Risk, and Cyber Security.
•    Balance usability, automation, and efficiency with regulatory and risk requirements.
•    Communicate complex concepts, trade offs, and delivery progress clearly to both technical and non technical stakeholders, including senior management.
Risk Management & Governance
•    Ensure proactive identification and management of process change, operational, technology, and delivery risks related to Document Management.
•    Ensure Document Management solutions meet record keeping, data privacy, evidencing, and audit requirements.
•    Ensure all artefacts and assurance deliverables comply with required Group standards and policies (e.g. nWOWS, CGP).
•    Support governance forums, refinement sessions, and monthly and quarterly performance reviews.

Regulatory and Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders
CCIB business stakeholders, CCIB COO including Client Management and CLDM and Technology

Our Ideal Candidate

•    10+ years’ experience as a Business Analyst is required
•    2+ years’ experience as a Product Owner is required
•    Must have worked on global enterprise scale application developments and implementations, preferably in an Agile environment.
•    Must have – Hands on experience as a Product Owner in writing business initiatives, business cases, epics, features, user stories and working with scrum team
•    Good working knowledge of international banking; experience in Wholesale Banking, especially in the client on-boarding and/or due diligence (KYC), Tax (FATCA, CRS), Regulations (MIFID, EMIR, Dodd Frank) or applicable product knowledge is highly preferable
•    Certification in Product Ownership, Business Analysis, CBAP/ Agile methodology / Scrum master is added advantage
•    Outstanding presentation skills and highly effective verbal and written English communication skills
•    Ability to effectively communicate business priorities, complex concepts and models and business information to a technical and non-technical audience at analyst and senior management level
•    Demonstrates creative thinking by generating new ideas and concepts and identifying new ways of doing things.
•    Strong problem-solving skills to perform root cause analysis
•    Ability to quickly absorb and learn new systems, methodologies and types of information. 
•    Ability to facilitate workshops, discussions and meetings with stakeholders at all levels
•    Show leadership and drive change within the organization by building consensus, obtaining stakeholder support and motivating others 
•    Ability to form strong working relationships with stakeholders and team members
•    Capable of working independently to resolve issues and/or identify solutions 
•    Possesses strong negotiation and influencing skills, and ability to manage negotiations so that acceptable agreement between multiple parties is obtained.
•    Proficient in tools such as Microsoft Office, Confluence, JIRA, Mural, Azure, etc.

Role Specific Technical Competencies 

• Client Documentation
• Change Management
• Data Architecture & Modelling
• Data Strategy
• Data Analysis & Design
• Data Principles 

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers