JOB SUMMARY

Standard Chartered Bank has embarked on an ambitious journey to revolutionize the digital banking by building a truly innovative corporate banking portal that competes not just with the Financial Institutions but also with the new breed of Fintech companies. Digital Product Management is the core team within the bank which champions this vision and is responsible to drive the digitization agenda with our corporate and institutional clients. As the Product Owner (PO) for Documentary Trade Digital Products, you will need to craft a vision for the next generation corporate banking platform to support the business objectives of the Trade business. You will work with talented team members across Product Management, Technology and client service partners to develop your product all the way from a conceptual stage to the product launch. You will be required to push the boundaries by bringing in new ideas that will take the Banks’ digital capabilities to the new generation of Treasurers and CFOs.

This role could be based in Singapore and Hong Kong. When you start the application process you will be presented with a drop down menu showing all countries, Please ensure that you select a country where the role is based.

Responsibilities

Strategy

• Be a key driver of the end-to-end target state design, cutting across digital platforms and the core Trade platforms. You will help define not just the digital client experience but also the internal business processes that will support the business goals of becoming a leading digital global bank in Trade.
• Lead the implementation of Documentary Trade projects for digital transformation in DCS.  The projects will cut across a front-to-back portfolio from client facing digital banking channels and core Trade platform. Deep knowledge of documentary trade workflows is critical to driving success.
• Own and deliver all the product development for Digital Trade Platforms, getting into the details of the existing application features, measure client usage, ascertain business relevance and come up with final recommendations and execution plan.
• Build strong engagement with business stakeholders across product, sales and coverage to effectively communicate the strategic vision for digital channels, including becoming an evangelist to internal teams to further drive the adoption of digital solutions in Trade and Lending.
• Demonstrate product proficiency and develop Human centric user interface designs covering critical online banking flows such as transaction initiation, approvals, enquiries, reporting and other supporting flows. Establish strong partnership with User Experience Design, ensuring user journeys are simple, intuitive and adhere to Design Principles.

• Work extensively with UX design, Client Insights & Research and Technology and demonstrate thought leadership in visualizing and building client-driven intuitive and innovative user flows to deliver best-in-class digital channel experience.
• Work closely with product delivery teams, reinforce the business and delivery priorities, and deliver on the agreed business tasks such as user stories, business flow diagrams etc.
• Be a culture carrier of the digital agenda and support customers and colleagues in this digital transition.
• Create continuous feedback loops with (external and internal) customers to improve the success of the digital transition.
• Monitor and manage the resources and timeline of the projects. Facilitate conversations on dynamic prioritization and instil a disciplined and robust investment governance process.
• Engage with relevant teams to establish, measure and analyse key performance indicators (KPIs) for new digital solutions delivered.
• Collaborate with innovation partners, including exploring potential partnerships with third-parties that are developing cutting edge solutions.

Business

You will have a key role in building innovative product capabilities, influence change, commercialize capabilities and enable our global corporate banking platform in 40+ countries. You will be responsible to take the ideas through implementation in Agile Methodology and be responsible for the Documentary Trade portfolio. You will continuously evaluate the ever-changing financial ecosystem and related emerging technologies in collaboration with our technology partners.
In addition to being the PO, you will lead the global Documentary Trade Digital workstream under CCIB’s DCS Program.

As the Trade Digital Workstream Lead – you will lead and manage the digital transformation for Documentary Trade.  You will deliver the next-generation digital solutions that will improve the client experience, enhance business processes and support the revenue growth and operational cost efficiency targets for the business

Processes

•    Ensure proper checks and balances are in place according to laid down departmental operation instruction (DOI) when applicable, Control Sample Testing (CST) plans to minimize operational risk.

People & Talent

•    Work closely with the stream leads and execute the end-to-end product delivery lifecycle covering conceptualization, business requirements, product solutions, meticulous quality checks, deployment and eventually, the client migration and/or client adoption & commercialisation of Trade & Lending digital channel solutions.

•    Mentor and coach junior POs and BAs.

Risk Management
•    Ensure digital product development aligns to the Channels Governance Framework which sets out the minimum requirements for the design, implementation, and maintenance of digital channels.
•    Where material changes are made to existing channels, ensure compliance to process change impact assessment and a technology change impact assessment are completed.

Governance

•    Assist the program management office in preparing status reports and capabilities document in articulating the key achievements / updates of the program to the senior management teams.
•    Engage actively with the product, implementation & client management, legal, compliance, operations and sales teams to create awareness of the new product features and encourage a participative attitude to elicit critical business requirements and ensure overall acceptance of the new process flows and the system functionalities.

Regulatory & Business Conduct

•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

•    Digital Channels & Data Analytics
•    Transaction Banking Trade Product Management
•    Client Coverage Long Term Lending Product Owners
•    Transaction Banking Cash Product Management
•    Financial Markets Transaction Banking FX Product Management
•    Transaction Banking Implementations
•    Transaction Banking COO
•    CCIB Technology
•    CCIB COO

Our Ideal Candidate

• 12+ years’ experience with a proven track record of success in Digital platform product management or / channels management, preferably in Corporate and Institutional Banking
• 5+ years’ experience in Trade Finance with a preference for dealing with documentary Trade products.
• Proven track record in leading and implementing digitalization and/or transformation initiatives preferably in Corporate and Institutional Banking driving adoption of digital solutions and increasing share of revenue and/or realising cost efficiencies by leveraging digital capabilities.
• Experience building out robust business benefit cases and value propositions to positively influence decision makers on prioritization and resource allocation related decisions
• Exposure working on application integration with internal and external services, including Trade third party platforms.
• Agile methodology - strong understanding of the product development lifecycle using Agile Methodology and relevant prior experience in drafting vision statements, epics and user stories, use case documents, solution papers, business workflow documents and high-level functional flows.
• A skilled negotiator with an ability to work across all organization levels
• Effective and positive written and verbal communications especially when acting as a liaison between departments, internal employees/subordinates and clients.
• Highly experienced in stakeholder management and working closely with global senior leaders, including business product heads, COOs and CIOs
• Bachelor’s degree in business or a related discipline and a strong understand of the E2E technologies that underpin digital channel and Trade finance.  

Role Specific Technical Competencies

• Data Science 
• Product Management 
• Documentary Trade
• Corporate Banking
• UI/UX

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers