JOB SUMMARY

You will be part of the Credit Operations Programme - a Fit For Growth (FFG) approved initiative that will enhance our operational resilience, deliver credit efficiencies, and strengthen our ability to support business growth, enabling us to achieve our strategic goals by 2026. The Credit Operations Programme focuses on the back-end transformation of the credit risk fulfilment and activation.
 

RESPONSIBILITIES

Deliver functional capabilities for Credit Transformation products and initiatives primarily focusing on the credit assessment process
Draft and refine user stories, including detailed acceptance criteria 
Consult with the Chief/Cluster/Product Owners and SMEs to prioritise and shape the product backlog, using Agile best practices for prioritisation around business value
Excellent documentation skills, ability to convey complex information with objectivity and brevity
Participate in and facilitate relevant scrum ceremonies such as backlog refinement, sprint planning, review, and retrospective sessions
Support build and test activities
Assist in implementation / rollout including UAT, user trainings, UVT and post go-live support.
Proactively support Agile practices and foster a culture of continuous service improvement
Drive continuous improvements on processes and user experience using a data driven, structured approach

Regulatory & Business Conduct 
Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead to achieve the outcomes set out in the Bank’s Conduct Principles
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders
All business and Credit stakeholders that are impacted or involved in the Credit Lifecycle
Credit Transformation team
TTO
Client Coverage COO
Credit Process Owners
Credit Policy

Other Responsibilities
Leverage the opportunity provided by Corporate Social Responsibility to enhance the Group’s internal and external reputation and indirectly influence the bottom-line.
Promote the Group’s brand and Here for good with clients and regulators.
Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
Maintain effective communication with key stakeholders, including regulators and staff.

Our Ideal Candidate

• 12+ years of work experience in digital banking
• Prior working experience as a Product Owner or Business Analyst
• Knowledge and experience in credit processes and policies is preferred
• Experience with Agile methodology, writing user stories, prioritizing backlog, etc. is essential
• Experience in managing project documentation such as user stories and test scenarios using collaboration tools
• Good strategic thinking in identifying solutions and selecting the best combination of practices
• Demonstrated ability to work effectively independently and as part of a team, including taking initiative, providing regular updates on your work, seeking, and providing support as required
• Discover latent customer/user needs by thinking out of the box by challenging requirements and differentiating what is needed from what is wanted
• Strong problem-solving and planning abilities, high improvement focus, and ability to work in a fast-paced environment
• Strong communication skills and the ability to engage a wide range of stakeholders
• Proven ability to perform under a high pressure and dynamic environment

Role Specific Technical Competencies

• Analytical / Critical Thinking
• Backlog Management
• Agile/Scrum
• Stakeholder Management
• Facilitation
• Project Management
• User Experience
• Conflict Resolution
• Time Management

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About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers