Job Title Here Experience Director

Title: Programme Manager, Financial Crime Transformation
Singapore, SG
RESPONSIBILITIES
Overall:
The FC end to end Programme brings together Financial Crime (FC) Transformation across WRB, CIB, FCSO and FCC and complements them with transversal components to build a coherent bank wide, end-to-end (E2E) transformation. It pivots the Bank from post event detection controls and investigation to prediction and prevention, more rapid detection, and proactive response to the FC risks of the future. The role of the PM is to lead the successful delivery of core projects under the FCE2E Programme and support the Programme Director and the Accountable Executives in the following:
• Deliver the FCE2E Transformation Roadmap, FCE2E Process & Organisation Transformation, and FCE2E Strategy & Analytics frameworks.
• Develop the FC metrics and manage delivery of agreed targets across FC costs, enhanced client experience, preventing FC and improving FC effectiveness, and achieving FC risk buydown.
• Articulates and delivers the target state for the Bank’s FC risk management framework.
• End to end delivery of the Programme including milestones, costs, benefits outlined in the SIRF Investment Proposal.
• Establishing and chairing a diligent and effective PgSC with appropriate membership if required
• Ensure that the Design Authority maintains the FCE2E roadmap incorporating new investments and progress on existing investments across all functions.
• Ensuring programme risks are appropriately managed, overseeing mitigation and resolution of risks and issues which may impair delivery, escalating unresolved risks/issues
• Seeking to maximise benefits and identifying new unforeseen benefits within Programme
• Ensure business case submission to GTOC and FFG as required to secure funding for delivery of the FCE2E roadmap.
• Transitioning and handing over to BAU, securing their sign off before Programme closure.
• Owning the review of Benefits over the lifecycle
• Appointing and engaging with consultants as required and other global resources
• When requested, presenting the Programme Closure report to the RF before the Programme is closed
• Ensuring the Programme complies with the T&O Change Governance Policy
• Ensuring that PIRs are completed adequately.
Strategy
• Supports the PD in driving the strategy and vision for the Programme.
• Articulates and delivers the target state for the Bank’s FC risk management.
• Providing a strategic view of the product(s), customers and business associated within and associated with the Programme
• Bring together the existing transformation in WRB, CIB, FCSO and FCC (Verticals) and to complement and unite them with foundational (Transversal) components to build a coherent End-to-End bank wide transformation.
• Deliver key strategic updates to the projects as well as updates that impact the Group FC transformation.
• Anticipate, provide and deliver solutions to complex strategic questions, and manage numerous senior internal stakeholders within the Group.
• Where specific subject matter expertise is required, bring together and facilitate the optimal outcome for the Group and communicate it in a clear and compelling way to key stakeholders.
• Manage the strategic communications across the Group up to Management Team and, in some cases, Board level on FC related issues.
• Preparation of Regulatory materials for updates and providing those updates to the relevant regulators where required.
Business
• Manage relationships with MT level business and functional stakeholders on related projects, collaborating closely with them and their teams.
• Work closely with businesses impacted by relevant regulations to solve issues and spot opportunities as they arise.
• Proactively promote and communicate relevant project narrative across key stakeholders including regional management and support functions as required.
Processes
• Provide end-to-end PMO support for the Programme and responsible projects.
• Drive the timeline for these projects - ensure all responsible parties across the streams delivers according to the agreed timeline for each phase. Own and maintain related Global project plans.
• Work closely with other business and functional leads to ensure effective communications.
• Drive relevant programme and project agendas and documentation, available for regulatory inspection if required.
• Ensure good programme governance through programme / project disciplines, oversight committees and correct documentation of programme plans, approaches and documentation (as outlined in the Bank’s Programme Governance Policy and Project Management Standards).
• Develop the FC metrics and manage delivery of agreed targets across FC costs, enhanced client experience, preventing FC and improving FC effectiveness, and achieving FC risk buydown.
People and Talent
• Employ, engage and retain a high quality diverse workforce, with succession planning for critical roles.
• Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
• Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
• Proactively review team structure/capacity as resource demand (quantum & skill-set) evolves.
• Lead a performance management process to ensure direct reports have defined responsibilities and objectives; transparent and balanced feedback; and clear and achievable career aspirations.
Risk Management
• Identify, escalate and resolve issues that have the potential to hinder or delay the implementation of the required steps under the Programme.
• Reduce FC risk for the Bank, while lowering the FC cost per revenue.
• Resolve any issues or conflicts arising under the Programme. Work with other key project teams around the Group to ensure inter-dependencies are appropriately considered and managed.
Governance
• Support full budget setting accountability for initiatives/projects, with budgets likely to be significant at a Group level.
• Drive and manage budget decisions within the organisation of their responsibility.
• Promote awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
• Deliver ‘effective governance’; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.
• Manage audits and assurance reviews, both internal and external.
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Lead the FC End to End Programme to achieve the outcomes set out in the Bank’s Conduct Principles
Key Stakeholders
• Accountable Executive for the Programme
• Programme Steering Committees and relevant Project Steering Committees
• Leads for any key Business and Functions Working Groups within the Programme structure, including WRB and CIB
• Key Functions involved in related projects, including FCSO, rest of T&O, and FCC
• Business COO teams on relevant projects
Other Responsibilities
Embed Here for good and Group’s brand and values; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures
Our Ideal Candidate
- 10+ years of experience in banking, specifically experience in managing large complex projects.
- Some overall understanding of the CIB and WRB businesses, technology and operations, in particular the ability to join the dots and manage end to end.
- Strong experience in Financial crime risk (money laundering, transaction screening / monitoring).
- Highly strategic, consultative and solution oriented with the ability to assess and understand SC business & organisational issues/requirements.
- Strong execution capability, high discipline with excellent project management skills.
- Strong relationship management skills. Strong ability to manage and effectively influence multiple stakeholders including senior management.
- Strong analytical capability.
- Very strong verbal and written communication and presentation skills i.e. PowerPoint, Excel.
- Strong team orientation. Ability to work effectively in cross-cultural, cross-geographical, matrix environments.
- High level of responsiveness, sense of urgency; ability to operate in a highly pressurised & dynamic environment.
- Strong drive for results, ability to plan, track and follow through to deliver an aggressive project plan.
Role Specific Technical Competencies
- Change Management
- Business Acumen
- Policies and Standards (relevant CFCC and others)
- Cross-functional Collaboration
- Process Management
Understanding Customer Needs
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
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