Job Summary

Mitto is part of the Group’s transformational agenda to simplify, enhance and streamline the provision of shared technology services, which also bolsters our operational resilience capabilities and seeks to centralise Group technology services and intangible software assets into a segregated service hub. Mitto complements other Group Programmes by creating more clarity around service provision and adopting common tooling. Mitto is an 18 month project and involves setting up and operationalizing new legal entities.

The Mitto Project Lead for Technology Service Management Office (T-SMO) is accountable for: establishing a technology service management office to enable T&O Governance team to seamlessly manage governance within T&O and interact with the Group SMO being established with Phoenix.  While the T-SMO is an independent activity, it will be managed and tracked by Mitto Programme as part of the workstream D2: Set-up processes & systems for ServCo.  The Project Lead will need to drive the successful delivery of the workstream and contribute subject matter expertise.  The deliverables are inclusive of the following:
•    Scope & sizing of the activities required
•    AS-IS identified / document
•    Target state defined
•    Change required
•    Development of project plan and identification of resources
•    High Level plan
•    Microsoft project plan
•    JDs
•    Resources onboarding
•    Execution

•    Project Management: Tracking, Reporting, Issues / Risks / Dependencies
•    Define controls & reporting required by T-SMO; including interaction with SMO
•    Process: develop new / amend where changes applicable
•    FTE:  JDs & support hire for new role where needed, training as applicable
•    Go-Live readiness
•    Processes updated, Training (including on-boarding), Tooling 
•    Day 2 activities documented & accepted by BAU stakeholders
•    Plan for Day-2
•    Stakeholder management
•    Work with T&O Executive Management team to identify requirements, assist with change plan/s, support implementation, and work to ensure buy-in on changes required.
•    Establishment of Service Reporting & Management Cadence between ServCo, SMO and Banking Entities
  
T-SMO Lead is responsible for the embedding of tooling, processes and support to successfully plan and deliver for T-SMO: reporting, resource management, stream schedule management, programme risk & issue governance and adherence to SCB standards and policies for the programme.

The T-SMO Lead needs to work with the Mitto Programme Director, WS-D2 Programme Manager, T&O Governance Stakeholders and other stakeholders to ensure qualitive outcomes are delivered in adherence to the overall programme schedule.  

The T-SMO Lead should have a demonstrated experience and excellent knowledge of Tier 1 Technology organisations and be able to work with cross-functional teams and business stakeholders. The candidate should also have demonstrable experience in:
•    Process and / or Risk Management
•    Co-ordination of initiatives
•    Good understanding of technology services functions / operations
•    10+ years of working within Banking / Technology industry 

Responsibilities
Key Responsibilities include:
•    Ensure the program adheres to SCB standards, policies, and controls
•    Delivery of stream inventory and schedule to be used to track delivery of Technology Service Management Office (T-SMO)
•    Establish process and tooling to track delivery & acceptance 
•    Embed quality and consistency by driving the delivery of standardized plans, processes and reporting
•    Prepare artefacts to ensure consistency and quality 
•    Build a collaborative and productive work environment with Technology & Operations and Phoenix Programme stakeholders
•    Provide updates as required to internal and external stakeholders as per agreed cadence on time and of high quality
•    Ensure all artefacts are held in a central repository 
•    Track deliverables and ensure escalation in a timely manner of any impediments / blockers
•    Supporting Mitto Programme Managers by contributing to the identification of risks and resolution of impediments, issues, and blockers

•    Active participation in Team Leadership meetings
•    Engage and communicate with Group, Technology & Operations and relevant stakeholders as appropriate to ensure successful delivery of the programme. 
•    Acting as an ambassador for the Mitto Project
•    Creating a sense of urgency and focus for deployment to drive timely execution & resolution of issues / impediments and blockers
Candidate should be able to demonstrate and have:
•    Excellent communication and influencing skills
•    Resilient personality to deal with pressure
•    Well-developed interpersonal skills, including the ability to work well as part of a team, establish and maintain effective networks and liaise with internal and external stakeholders at all levels and in an environment where priorities are subject to change
•    Capable of engaging key stakeholders and building alliances through active conversations including peer or more senior stakeholders who have no direct reporting relationships 
•    Welcomes different opinions
•    Strong team skills
•    Assertiveness with logical reasoning

Responsibilities

Strategy
•    Work closely with Group and Country teams to ensure activities are aligned to overarching strategy

Business
•    Work closely with the Group and Country teams to ensure activities are delivered in accordance to plan

Processes
•    Process orientated and work to ensure PMO artefacts / site are set-up and maintained to a satisfactory auditable level. 

Risk Management
•    Demonstrate a good understanding of Risk Management

Governance
•    Demonstrate a good understanding of Programme Governance

Regulatory & Business Conduct

•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

•    Accountable Executive, Programme Manager, SCB Portfolio and Project Governance
•    Technology & Operations leads
•    Phoenix Programme leads

Other Responsibilities
•    Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures

Our Ideal Candidate
•    Education     10+ years experience as a Senior Manager in financial services.   
•    Experience with working with cross functional technology and operations teams is an advantage.  

Role Specific Technical Competencies

•    Excel, Word, Powerpoint
•    Sharepoint, Confluence, Microsoft Project,
•    ADO / Jira

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

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