Job Summary

•    We are looking for a Digital Banking Product Manager to lead the digital capabilities deliveries from the business side on our Digital Platforms (primarily on Online Banking, Mobile Banking, Pre-Login Website and Online Real-time Onboarding platform).

•    Having keen eye for detail and a good understanding of UX and customer journeys is a big plus.

•    Project management skills are also desirable as the selected candidate will be managing multiple streams of digital product deliveries.

•    The candidate will ensure that our digital experiences across digital touch points work as intended.

•    Develop and execute test plans to ensure that all objectives are met.
•    Identification of current test script deficiencies and candidates for additional scripted coverage.
•    Implement and monitor test scripts to assess functionality, reliability, performance, and quality of the service or product.
•    Identify and remedy defects within the production process.
•    Recommend, implement, and monitor preventative and corrective actions to ensure that quality assurance standards are achieved.
•    Review, analyze digital journeys and support in User Acceptance Testing
•    Ensure that user expectations are met during the testing process.
•    Collaborate with various POs to review/develop the right product features
•    Communicate with internal business and tech stakeholders
•    Gain in-depth understanding of business processes to articulate use-cases/user-stories for identified features/ capabilities for the identified platforms.
•    Provide support in efforts to increase adoption rates, through user engagement and acquiring feedback
•    Good understanding of Agile principles and familiarity in different development & testing methodologies
•    Maintain regular connect and engagement with key stakeholders periodically to refine platform
•    Document all testing according to required standards.
•    Work with cross-functional teams to ensure quality throughout the software development lifecycle.

Key Responsibilities

Regulatory & Business Conduct

•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Lead to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
•    Serve as a Director of the Board
•    Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) 

Other Responsibilities

•    Embed Here for good and Group’s brand and values in ; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats).

Our Ideal Candidate

• BSc/BA (Or higher) in Mathematics, Computer Science, Engineering or a related field.
• Certified Scrum Product Owner (CSPO®).
• UFI UX 1- Usability Engineering Course.
• 3 plus years experience in Project Management in banking or digital domain
• Deep understanding of UX principles and their application in digital products
• Expertise in mobile app technologies and an understanding of their business applications
• Highly meticulous in identifying and addressing quality issues
• Excellent analytical and problem-solving skills to tackle complex challenges
• Ability to perform well in a fast-paced, ever-changing environment and handle evolving project requirements
• Proficient in using various testing tools and frameworks for manual and automated testing
• Strong knowledge of automation testing tools and best practices, including experience with scripting and automation frameworks
• Contract Duration - 12 months

Role Specific Technical Competencies

•    Project Management
•    UX Knowledge
•    Communication and Presentation Skills
•    Understanding of Mobile App business and tech
•    Attention to detail
•    Analytical mind and problem-solving aptitude
•    Strong organizational skills 

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers