Job Summary

Manage the branch to maximize new business opportunities and deepen existing relationships, while providing quality in service delivery in an efficient operation where risks are well controlled. Also ensure that robust sales process, stringent service standards in compliance with local regulatory requirements are met by the team.

Key Responsibilities

•    To conduct a professional consultative financial analysis and profiling session with customers to meet their financial needs/objectives.
•    To foster and deepen customer relationships by providing regular market information updates and trend analysis on local and international financial products.
•    In consultation with the PB team manager/branch manager/PTL, draw up monthly plans for achieving and exceeding sales targets to meet new business and customer acquisition goals
•    To participate in marketing and promotional activities for customer acquisition
•    To source and call on individual prospects
•    To provide quality, efficient after-sales services
•    To manage anti-attrition and retention of clients
•    To organize and conducts sales presentations to groups, clubs, associations, companies and other organizations. 
•    To solicit referrals from other parts of SCB e.g. RMs from C&I, Staff, etc.

Strategy
•    Awareness and understanding of the Group's business strategy and model appropriate to the Relationship Manager role.

Business
•    Awareness and understanding of their performance and responsibilities to achieve as per quarterly targets given.

Processes
•    Responsible for executing processes according to MAS, Compliance and Bank’s regulations.

People and Talent
•    Lead through example and build the appropriate culture and values. 

Risk Management
•    The ability to understand the processes and guidelines for frontline roles and aligned with Balanced Scorecard.

Governance
•    Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role

Regulatory and Business Conduct:
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct
•    Take personal responsibility for embedding the highest standards of ethnics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
•    Require RNF to function role

Key stakeholders

•    Internal stakeholders and International Clients

Qualifications

•    Licenses: RNF LICENSE
•    Certifications: CMFAS  

Skills and Experience

•    Finance related fields studies relating to financial planning, portfolio reviews, asset allocations
•    CMFAS exams
•    3 years of experience in Retail Banking
•    Experience in Managing Indonesia Markets.

Role Specific Technical Competencies

•    Client Acquisition Experience
•    Experience in Managing Indonesia Market
•    Good understanding and command of Indonesia Dialects as the incumbent will be supporting Indonesia market
•    Understands the core concepts, principles, processes or procedures of Wealth Management and Banking
•    Technical knowledge and expertise in consumer banking products (i.e. Treasury, Equities, Funds, Insurance, etc)

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers