JOB SUMMARY
What is the opportunity?
We are seeking a talented, passionate and experienced senior individual to join the Bank’s Technology & Operations (T&O) organisation as the Resilience & Resolution Programme Director, T&O, a confidential programme focussed on uplifting the Banks operational continuity and crisis management capabilities. The T&O organisation is the engine room of the Bank and provides Technology & Operations services across the Bank globally. It consists of over 45,000 people across 59 markets with an annual operating and investment budget of $4bn.
This role is responsible to deliver enhancements identified to uplift the bank’s capabilities to respond to a Group-wide crisis management event, including but not limited to geo-political events. The programme has significant regulatory oversight and works very closely with the 2nd line of defence and it is critical to deliver this programme ahead of the next Group Resolvability Assessment cycle.
•    This role has diverse responsibilities including providing strong foundations and strategic direction for the programme, senior stakeholder management, programme execution, meeting regulatory standards and working with the Global Head, Resilience for senior committee updates including to the relevant regulators. 
•    The ideal candidate will be a senior Programme Director with at least 20 years of experience in managing technology, operations and large scale programmes in organisations with a similar level of geographical footprint and complexity.
•    Expertise in understanding PRA SS4/21 is a pre requisite, together with deep operational experience of crisis management, incident management and business continuity planning will be required.
•    Failure to address regulatory requirements could result in forced operating model changes to the Bank, so the ability to understand complex regulatory requirements is a pre-requisit skill for the role, together a broad appreciation of geo-political environments and events

RESPONSIBILITIES

Strategy
•    Deliver the programme strategy in line with regulatory expectations and in conjunction with Group and T&O strategies that impact the overall restructuring of the Bank, ensuring no impact to the Groups operating model or capital implications.
•    Ensure that the programme governance and the ensuing stakeholder communication is in line with expectations from the Group Management Team and the Board Risk Committee.
•    Align to the overall group crisis management approach to our resolution and resolvability capabilities.
•    Ensure that the programme scope, approach, timelines, and other key aspects are in line with the expectations ahead of the Group Resolvability Assessment submission in 2026.
•    Ensures that any material risks, issues, costs, benefit, and scope changes in the programme are reported and discussed at the appropriate forums, including but not limited to the QPR and the Resolvability forums.
•    Prepare and if required, present updates for group committees and regulators including but not limited to the Bank of England (BoE) and the Prudential Regulatory Authority (PRA).
•    Own end to end delivery of the programme to meet regulatory commitments to address the shortcoming identified in the Bank’s execution of operational aspects of restructuring

Business
•    Awareness and understanding of the wider business, economic and market environment in which the Group operates.
•    Along with the COOs of both the Businesses, Wealth & Retail Banking (WRB) and Corporate & Institutional Banking (CIB), and other Functional heads to identify operational barriers to a successful crisis management events impacting the Group and devise mitigation strategies.
•    Lead engagement with external partners, as part of the overall programme, to define scope of work and execution methodology, phasing and milestone plan.
•    Regularly elicit feedback and share lessons learnt to incorporate best practices in a timely manner with stakeholders.
•    Work closely with the Treasury Recovery & Resolution Planning, Group Crisis Management & Business Continuity teams to conform to the expectations for operational, resolvability and resolution barriers.

Processes
•    Ensure that uplifted capabilities transition successfully to Business-As-Usual (BAU) processes that ensure longevity and periodic renewal of these capabilities and stay updated with requirements and evolving regulations.
•    Work along Business and Functional stakeholders to ensure that processes and capabilities that support restructuring are robust and able to support compliance with regulations.
•    Demonstrate compliance to Bank’s programme management guidelines and standards.

People & Talent
•    Champion and act as a role model of the Group’s values and culture. Lead through example and build the appropriate culture and values. Sets appropriate tone and expectations for their team and work in collaboration with risk and control partners.
•    Lead and support a change in mindset, building a culture of client centricity, agility, and accountability through standardised metrics and measurement, ensuring everyone in the Bank are drivers and owners of client outcomes.
•    Set effective metrics and standards, transparently communicating them to team members, providing feedback and rewarding employees accordingly. Set the appropriate tone and expectations for the wider team.
•    Employ, engage, and retain high quality people, with succession planning for critical roles.
•    Ensure team structure/capacity is reviewed to enable delivery of client outcomes. 
•    Ensure the provision of on-going training & development, ensure that direct reports are suitably skilled and qualified for their roles and that they have effective supervision in place to mitigate any risk.
•    Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.
•    Create a motivational and challenging environment for staff which is conducive to creativity and performance with customer centricity in mind.
•    Provide feedback on transformation leaders to their people leaders, as part of performance reviews.

Risk Management
•    Along with the second line of defence counterparts, identify the principal risk types and underlying processes that get impacted to support a Group-wide crisis management event.
•    Ensure that risk identification and mitigation is an ongoing process, and new risks identified that pose a challenge to programme milestones or to a successful operational execution of a Group-wide crisis management event are highlighted to senior management and appropriate mitigation strategies identified with relevant stakeholders.
•    When required appropriately escalates impediments and blockers to the relevant Governance Forums.
•    Interpret letters and feedback from Regulators as they apply to the programme and underlying implications for the programme scope, milestones and deliverables. 

Governance
•    Manage the Programme Steering Committee, sponsored by the Group COO and Group CFO, along with Programme Manager, Restructuring Capabilities Uplift.
•    Present programme updates (if required), along with Global Head, Resilience, at group committees and forums

Regulatory & Business Conduct

•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

•    Global Head, Group Resilience
•    T&O COO
•    Group Head, Technology & Operations
•    Group Chief Risk Officer
•    T&O Management Team
•    Group Recovery & Resolution Planning
•    2nd Line Treasury
•    The Lines of Business

Role Specific Technical Competencies
•    Regulatory Environment – Financial Services
•    Crisis Management
•    Contingency & Disaster Recovery
•    Operational Risk
•    Problem Management Process
•    Stakeholder Management
•    Project & Programme Managemen

Our Ideal Candidate
•    Education - Bachelor’s degree from a reputable university
•    Languages  - Business Communication

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.