Job Summary

Transaction Banking is delivering a complex, multi‑year technology transformation agenda across multiple programmes within the TB Transformation Portfolio.

The Senior Change Manager is accountable for end‑to‑end change management across one or more technology programmes, with effort allocated dynamically across the portfolio based on delivery need.

This role is suited to a senior change practitioner with proven experience managing end‑to‑end technology change, including SDLC‑driven delivery, operating model impacts, and business readiness.

This role is suited to a senior change practitioner with proven experience managing end‑to‑end technology change, including SDLC‑driven delivery, with operating model impacts, and a focus on operational and business readiness. The role holder operates with a high degree of autonomy, partners closely with senior stakeholders, and is accountable for change outcomes and adoption, not just delivery of change activities.

Key Responsibilities

• End‑to‑End Change Leadership
  • Lead end‑to‑end change management for complex technology programmes across the TB Transformation Portfolio
  • Be accountable for change outcomes, including adoption, readiness, and successful transition into BAU
  • Operate flexibly across multiple programmes concurrently, adjusting focus in line with portfolio priorities
  • Provide senior‑level change leadership with minimal supervision
• Portfolio Allocation & Delivery
  • Be explicitly allocated to programmes by portfolio leadership based on demand and delivery phase
  • Provide surge change capacity at critical points (e.g. design finalisation, testing, go‑live, transition)
  • Maintain continuity of change approach while adapting to differing programme contexts and delivery models
• Change Strategy & Planning
  • Define and own programme‑level change strategies aligned to technology delivery and business outcomes
  • Integrate change plans with SDLC, programme plans, and release schedules
  • Establish success measures and track progress towards adoption and readiness outcomes

• Change Impact, Readiness & Transition
  • Lead structured change impact assessments across impacted business units, operations, and geographies
  • Define and manage business and operational readiness activities
  • Lead transition planning from programme delivery into BAU ownership, ensuring sustainability of outcomes
• Communications & Stakeholder Engagement
  • Design and oversee delivery of targeted communications aligned to programme milestones
  • Engage credibly with senior stakeholders, providing clear insight into change risks, dependencies, and readiness
  • Support programme and senior leaders with change narratives and key messaging as required
• Learning & Capability Enablement
  • Define learning and capability strategies aligned to programme needs
  • Oversee training needs analysis and learning approaches, ensuring readiness without directly creating or delivering training
  • Ensure learning solutions are embedded into BAU processes and ownership models.

• Governance, Quality & Continuous Improvement
  • Ensure quality and consistency of core change deliverables (e.g. impacts, readiness, transition plans)
  • Actively support programme governance, including:
  • SteerCo forums
  • Programme Working Groups
  • Change Champion networks

Key Stakeholder

• Programme Directors and Programme Managers
• TB Product, Operations, and Technology teams
• Country and regional business stakeholders
• Change, communications, and learning partners
• Senior governance and delivery forums

Our Ideal Candidate

• Essential Experience – 10+ plus years
• Proven experience as a Senior Change Manager leading end‑to‑end technology change
• Strong experience working with technology programmes and SDLC‑based delivery
• Demonstrated accountability for adoption, readiness, and transition outcomes
• Experience operating across multiple initiatives concurrently in a complex, matrixed environment

• Strong personal authority and ability to engage and influence senior stakeholders
• Comfortable challenging delivery and design decisions where change risk exists
• Highly organised, resilient, and outcomes‑focused
• Able to operate effectively under ambiguity and shifting priorities
• Change Management Certifications, Prosci, Kotter, ADKAR etc
• Project management, SAFe, Agile, Waterfall, PMP, PRINCE2 etc
• Tools. Jira, ADO, Confluence, ServiceNow

Role Specific Technical Competencies

•    Programme Management (Agile & Classic)
•    Change Management Methodologies
•    Communication plans
•    Training Needs Analysis
•    Risk Management 

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers