Job Summary

Driving a client centric and digital first focus the role will drive a culture of best-in-class behavioural insights translating to fact-based decisions that are actionable by the business. 

Using data science and analytics to develop models, rules and algorithms from structured and unstructured data sources and performing deep-dive analysis to derive data-driven insights decisions. 

Proven track record in building and deploying (financial services) analytic solutions that have created significant value for customers and additional revenue based on new business models with a particular focus on using click stream data using Google Analytics suite of tools.

Experience in building dynamic dashboards (eg Tableau, Power BI) for business stakeholders will be an absolute must.

The role leads the behavioural insights requirements to best meet the needs of the DCDA & wider CIB teams in delivering directions and maintaining a high level of integrity in the research process (unbiased, objective approach with study design 'fit for purpose' as per specifications), methodologies and delivery of results translating to usability. 

Client Centric Digital Product Development

Lead the development, management, and delivery of insights projects to support digital product development from structured and unstructured big data sets through data modelling & dynamic dashboard development. The type of projects can include, but are not limited to: 

Support Client Focused New Product Development

• Pre & Post analysis - measurement of existing experience to identify improvement opportunities & measurement of new experience to ensure fit for purpose.

Support Client Focused Existing Product Improvement

• Identification of opportunities for existing product improvements by identifying areas of low engagement, journey drop-offs, friction points, dead-clicks, rage-clicks, complicated process etc.

Support Client Journey Mapping 

• Optimization of key journeys 
• Regular monitoring of key journeys to highlight any changes in behaviour.

Stakeholders and Vendor Management 

• Work closely with internal data analytics team build behavioural insights data use cases
• Support partnerships with relevant behavioural data agencies to ensure quality of teams, delivery of outputs and good understanding of the brand and business needs. 

Others 

• Connect the dots between other insights and internal data sources through strong data defining, structuring, labelling, and developing data models to provide a 360-degree perspective on client behaviour.

Derive Insights from Digital Client Behavioural Data

• Be a Business Partner to CX Designers, Product Owners and Go to Market team, in distilling key insights on business priority areas to support client centric, fact-based decision-making ensuring: 
• Clarity of Insights: clear and easy to understand outputs.
• Actionability: clear recommendations on what steps should be taken – not simply data provision.
• Accuracy: insights are accurate and cross checked with other internal data sources to ensure a consistent and explainable story.
• Reporting & Cascade: Production of key behavioural data metrics for monthly management report including interpreted results and integrated with other insights data sources where relevant.
• Education & Uptake: Be the subject matter expert on Client Behavioural Data analysis and invest regular time to educate stakeholders on how to best use.

Business

• Actively develop an awareness and understanding of the wider business, economic and market environment within which the Group operates 

Processes

• Support the standardised DCDA Insights operating rhythm including research planning & prioritization, performance tracking and stakeholder engagement model 

Risk Management

• Identify, assess, and support the control risks related to the Bank’s use of external agencies and advise on risk mitigation approaches. 

Governance

• Understand the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role 

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Work to ensure we achieve the outcomes set out in the Bank’s Conduct Principles. Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
• Effectively and collaboratively identify, escalate, and support to mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• Client Research & Insights team
• DCDA & CIB PO’s 
• DCDA CX team, Go to Market team & Data Analytics team

Our Ideal Candidate

• Recognised degree, preferably in quantitative, computer science, engineering or analytical discipline, e.g. mathematics, statistics, IT, economics, finance, accounting
• 5+  years of Experience in data analytics/business intelligence/insights related experience to include a combination of research experience in Finance & banking and / or B2B market research and/or research agency and/or digital insights.
• 5+  years’ of experience using click stream digital behavioural data e.g., Google Analytics (preferred), Adobe, FullStory, Content Square to drive product digital product development and improvement.
• Knowledge of a variety of predictive models, machine learning algorithms and statistical techniques, e.g. logistic regression, decision tree, clustering, neural networks, support vector machines, principal component analytics, natural language processing.
• Proficiency across the core statistical toolsets (SQL, SAS, R, Python), data visualization tools (Tableau, Qlik, Power BI) and Hadoop ecosystem.
• Strong analytical skills to process data for meaningful information management and problem-solving skills - ability to develop alternatives and solutions. 
• Ability to demonstrate critical thinking - by using logic and reasoning to identify the strengths and weakness of alternative solutions, conclusions, and approaches to problems. 
• Demonstrated knowledge, understanding and application of marketing research techniques, and experience in engaging research agencies. 
• Ability to work on and prioritize multiple projects while meeting required goals and deadlines. Strong organizational skills. Effective in prioritizing work and following through on commitments. 
• Ability to influence internal customers and functional leaders and effectively establish strong working relationships that produce solid results. 
• Positive attitude and passion for the job

Role Specific Technical Competencies

• Quantitative Research Techniques
• Research Analysis
• Digital Behavioural Data Analysis
• Data Gathering & Analysis
• Presentation & Story Telling
• Data Governance and Management
• Business Acumen
• Stakeholder Management 

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers