JOB SUMMARY
Business Solution Designer – CRM, Data, and AI Integration will occupy a pivotal role at the convergence of technological advancement to help drive the organisation’s adoption of data-centric and artificial intelligence capabilities – to achieve business outcomes. The incumbent will be entrusted with the responsibility of architecting comprehensive solutions that not only modernise existing CRM eco-system & its data, and business intelligence platforms, but also unlock transformative market insights through the integration of advanced AI technologies.

RESPONSIBILITIES
Strategy
•    Integrate advanced AI capabilities (e.g., Microsoft Copilot, OpenAI, Internal AI solutions) into core workflows to unlock efficiency, predictive analytics, and intelligent automation.

•    Build a framework for continuous AI innovation, ensuring our platforms evolve alongside emerging technologies and business needs.

Business
•    Maintain a relentless focus on end-user experience, driving solutions that balance usability, adoption, and operational performance. 

•    Collaborate extensively with cross-functional stakeholders—including those in sales, marketing, customer service, information technology, and senior management—to ensure that AI solutions are meticulously aligned with broader business objectives and contribute to an enhanced client experience.

•    Tech and Data Collaboration: Partner with data scientists, ML engineers, and solution architects to co-create and iterate AI products that meet real business needs while aligning with enterprise architecture and data governance standards.

•    Scalable Product Architecture: Partner with Solution Archetype and Platform Engineering teams to develop scalable, production-grade AI patterns that can be reused across business lines.

•    Benefit Realization and Measurement: Define success metrics and track ROI, adoption, and impact. Own the benefit case documentation for each use case.

Processes
•    Maintain a proactive stance in researching and evaluating novel AI-driven technologies and methodologies, thereby ensuring that CRM and BI strategies remain at the forefront of industry best practice.

•    Industry & Tech Radar: Stay ahead of the curve. Scan the AI landscape—agentic AI, multimodal models, LLMOps—and bring those insights into our use case pipeline and product evolution.

Regulatory & Business Conduct 

•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders
•    CIB platform teams
•    Group AI Architect 
•    Technology 
•    Group Chief Data Officer 
•    Group AI enablement team  
•    Business and function stakeholders 

Our Ideal Candidate

• Bachelor's degree in Computer Science, Engineering, Data Science, or Business. Master’s degree or equivalent certification
• 5+years in product management or ownership, ideally with AI/ML or advanced analytics products in financial services or tech firm
• Familiarity with AI/ML lifecycle (model training, tuning, deployment), data pipelines, and enterprise MLOps. Experience with Agentic AI, Text-to-SQL, or LLM orchestration is a plus
• Proficiency in Agile frameworks (Scrum/Kanban), writing epics and user stories, backlog management, and sprint planning
• Experience collaborating with Service design teams and applying human-centered design principles. Demonstrated ability to co-create intuitive digital experiences with designers and engineers.
• Proven ability to work with cross-functional teams, including senior stakeholders in business, compliance, risk, and technolog
• Experience with Azure DevOps (ADO), ADO, Confluence, Figma, and enterprise data platforms (Databricks, Snowflake, etc.) is highly desirable.
• Certifications: ML engineer, AI/ML, CSPO, PMI-ACP
  
  

Role Specific Technical Competencies
•    AI and Machine Learning 
•    CRM Systems 
•    Data Science
•    Agile Methodologies 
•    Stakeholder Engagement
•    Cloud Services

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.