JOB SUMMARY

This role could be based in Singapore and India. When you start the application process you will be presented with a drop down menu showing all countries, Please ensure that you select a country where the role is based.

Purpose of the role 

We are looking for a seasoned Senior Programme Manager in the S&T COO to lead the implementation of a contract lifecycle management system and requisite data remediation as part of Project Phoenix. This role will be: 
•    Responsible to manage complex, large, business and technology programme while being responsible for the programme delivery, governance, acquire required approvals, and manage multiple vendors. 
•    Partner with the Programme Accountable Executive (AE) to setup the Programme Charter and articulate key milestones and outcomes aligned to the Bank’s strategic goals. 
•    Work closely with Programme Accountable Executive & other teams on programme financial management, planning, & overall programme governance.  

RESPONSIBILITIES

Programme Governance: 
•    Submit funding requests, business cases and plans to the appropriate governance forums in conjunction with the AE. 
•    Ensure effective decision-making processes and escalation matrix are in place.  
•    Manage programme governance through delivery of work and sprint plans, agile ceremonies, and relevant governance forums. 
•    Engage teams on the framework parameters and cascade necessary updates to required delegates. 
•    Drive programme delivery & setup programme governance in line with group standards. i.e. Change delivery standards, E-Software development life cycle etc.  
•    Ensure that the relevant governance and compliance requirements are met, including processes related to vendor onboarding, responsible AI, change risk assessment, cloud governance, processes design, etc. 

Programme Planning & Execution Support: 
•    Partner with Accountable Executives (AEs) to manage and deliver the Programme(s), as per commitment in Group Transformation Oversight Committee (GTOC) Investment Proposal and any subsequent approved change requests. 

•    Define clear programme vision and objectives aligned to the business strategy.   
•    Guide and review the planning efforts of other project Managers within Programme in the related initiatives.  
•    Ensure that delivery frameworks are applied consistently across programme and related initiatives. 

•    Identify key roles and responsibilities within the programme & ensure that the programme is adequately staffed / resourced with the appropriate capabilities throughout its lifecycle. 
•    Responsible for maintaining programme resource actuals and forecasts in Clarity. 
•    Ensure that delivery approach for Programme is assessed for risks (e.g. planning 'Big Bang' approaches vs incremental/phased releases) and that these are managed accordingly. 
•    Monitor process implementation effectiveness, identify key areas for improvement / issues and enhance process / controls embedding for the effective management of risk including reviewing change request approvals (CRAs), go live parameters etc 
•    Work closely with the relevant business and functional leads / Product Owners and wider set of stakeholders to obtain status updates and determine and agree on required actions. 
•    Engage global teams on the change delivery standards, framework parameters and cascade necessary updates, rollouts across global markets as applicable. 
•    Facilitate progress tracking and visualization of work using agile metrics and tools e.g. burndown charts. 
•    Review programme governance documents / reports / slides with AE & other stakeholders----- Programme steering committee pack, Terms of reference, Business requirement document, Programme plan, Closure Report, Change Requests, PgSC MoM etc as applicable to meet the highest quality standards.  
•    Manage changes to the programme's scope, schedule, costs and benefits in accordance to the prescribed change control process, whilst minimising disruption and maximising value. Ensure all stakeholders are timely engaged and informed of the changes that are coming. 

Risk & Issue Management: 
•    Own the consolidated risk profile for a programme and related initiatives.  
•    Drive the culture of proactive risk identification and mitigation across programme teams.  
•    Drive timely escalation and resolution of high-impact risks and issues to Accountable Executive(s) and governance forums.  
•    Track interdependencies with other programmes or business units. 

Financial Oversight: 
•    Oversee financial governance across multiple projects under the Programme(s).  
•    Track resource allocations and ensure alignment to funding plans and benefits realization. 
•    Identify cost-saving opportunities and efficiency levers across delivery. 
•    Generate and review programme financial reports from clarity for internal programme reviews. 

Tooling & Reporting: 
•    Ensure that programme and related initiatives data is complete, accurate and timely updated in Bank's tools / systems - Azure DevOps, Clarity, including any data remediation requirements to address data quality gaps. 
•    Develop high-quality reports, dashboards, reporting packs for executive review and insights using Clarity, ADO, Confluence, and MS Excel/PowerPoint.  
•    Define reporting standards and ensures consistency across programmes.  
•    Interpret data to identify trends, delivery risks, and opportunities.  

Stakeholder Engagement & Communication: 
•    Lead programme-wide communications, including stakeholder engagement, briefings, and updates. 
•    Act as a central point across business units, workstreams, and external partners. 
•    Lead change management efforts by aligning messaging and readiness activities. 

Programme Technology Delivery: 
•    Jointly responsible for the Programme’s technology implementation along with Business function/CIO. 
•    Participate in quality management reviews, process designs, prototypes, and other requirements workbooks to ensure they fulfil stakeholder’s requirements. 
•    Work in collaboration with the technology team, design team, Architects, and others to execute delivery and meet performance goals for the change initiative / solution. 
•    Drive the project in a federated / hybrid approach, by combining traditional and agile approaches whenever required and applicable. 

People & Talent: 
•    Lead a Programme team and provides leadership, management and coaching to matrix / direct reports to ensure they are highly engaged and performing to their full potential. 
•    Act as a mentor and role model, driving a culture of high performance and inclusion. 

•    Manages all people management activities for direct reports as well as provide advice and guidance to assist with their individual projects. 
•    Act as an influential leader, provide thought leadership, role modelling and coaching to Programme squad members. 
•    Promote innovative thinking and self-development. 
•    Ensure each project role / resource has clear responsibilities, reporting lines, delegated authorities, and objectives. 
•    Remove obstacles and impediments for the team’s / squad's progress and escalates as required. 

Closure & Post-Implementation Review: 
•    Responsible for completing post-implementation review to assess the efficiency and effectiveness of delivery against key criteria and obtain final approvals. 
•    Review Programme outcomes, verifies benefits realization, and identifies learnings to inform future delivery.  
•    Ensure closure practices are applied consistently across the Programme and related initiatives. 
•    Handover benefits management post program closure as per AE’s direction.

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
•    Lead to achieve the outcomes set out in the Bank’s Conduct Principles

Key Stakeholders
•    COO, CIO 
•    Programme Sponsors and Accountable Executives 
•    Technology & Operations (T&O) Function Heads 
•    Project/Programme Managers, Product Owners 
•    Risk, Compliance, Finance, HR, GBS Ops 
•    Vendor and third-party partners 

Cultural & Leadership Attributes: 
•    Embody the Group’s values of Integrity, Courage, Empathy, and Innovation. 
•    Demonstrate resilience and agility in fast-paced, regulated environments. 
•    Act as a role model for collaboration, accountability, and continuous improvement. 

Our Ideal Candidate

•    Education: Bachelors or Master’s degree in a relevant field (i.e. Business / Accountancy)   
•    Certifications: Project Management accreditation  i.e.– PMI – PMP/ PgMP/ PfMP   (AE / HM to update required certification). 
•    12+ years overall work experience in banking field, with proven track record in a Programme Management role. 

•    Experience with managing Agile and waterfall projects

•    Proficiency in strategic planning and execution, with the ability to translate organizational goals into actionable, measurable programme outcomes.  
•    Ability to demonstrate strong leadership and governance capabilities.  
•    Familiarity with using project management tools – Clarity, ADO, Confluence, MS-Office (Word, PowerPoint, excel), MS-Project, MS-Planner, MS-whiteboard, etc  
•    Excellent communication and interpersonal skills with the ability to clearly convey complex information, align stakeholders, and promote transparency across all levels of the organization.  
•    Strong financial and commercial acumen, ensuring effective budget management and maximizing program value.  
•    Knowledge of Bank’s policies and procedures and key risk areas/risk types such as data quality is a must.  

Role Specific Technical Competencies
•    Project Management
•    Planning and Execution
•    Risk & Issue Management
•    Financial and Commercial Acumen
•    Digital Fluency & Programme Tooling

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

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Visit our careers website www.sc.com/careers